gmail exchange ios 8 issue

Hello labgeek70,

Thank you for using Apple Support Communities.

While you may have tried many of the steps in this article, it might be useful to follow this article to troubleshoot your mail issue.

iOS: Troubleshooting Mail

Regards,

Jeff D.

I am having this exact same issue. I purchased a new iPhone 6, and everything was working fine until today when my gmail, which is set up through exchange, stopped working. I deleted, re-added, double checked the password. Still will not work through exchange. However, it does work if I add it as a non-exchange email, which is not ideal because I would like to be able to use the "push" function and other functions that setting up through exchange offers.

holly34 wrote:

I purchased a new iPhone 6, and everything was working fine until today when my gmail, which is set up through exchange, stopped working.

In your case and the OP's case, getting a new device means you can not use Exchange for Gmail on the new device. Google stopped supporting "Google Sync" (which is based on Microsoft ActiveSync) on January 30th, 2013. If you had Gmail set up as an Exchange account on your device before that time, you were able to continue using it on that device only, even if you restore it or update its iOS.

This explains why some devices still seem to work with Exchange for Gmail, and some do not. More info here:

https://support.google.com/a/answer/135937?hl=en

labgeek70 wrote:

Still works on my iPad...

See my explanation above as to why that is.

I had a very similar issue with my iphone 5 after installing the ios 8 update. For some reason my outgoing server settings where changed with the update. This worked for me, maybe it'll work for you. In settings and mail, go into Outgoing Mail Server, tap on smtp for gmail (smtp.gmail.com). Make sure that this is set at On as the primary server. If it's listed under Other Servers on the same screen, it should also be set as On. Any other servers shown should be set at Off. Make sure you save all your changes (some people do actually overlook this step). Hope this helps.

One more thing to try, if you have 2 step verification enabled with Google, turn it off. Once I did, it no longer gave me the errors and my email is working fine now.

Just curious, with this method:

• When you delete a message does it really go into Trash, or does it get Archived to All Mail? Since there is no setting for this behavior, how do you control it? You used to be able to control the behavior at m.google.com right from Safari on your device, but not anymore. While I still had Gmail working with Exchange after 1/30/13, all my mail deletions were getting archived instead of trashed, so I left Exchange and never went back because there was no way to change this behavior.
• Do you get instantaneous mail delivery? (i.e. Push)

Hi labgeek70,

I tried this method and it told me the incoming server was wrong. Can you confirm?

Laura

This article from gigaom explains the problem and offers some "workarounds" (Not really workarounds if you're set on using exchange). https://gigaom.com/2013/07/05/push-alternatives-for-your-gmail-messages-on-ios/

So anyone upgrading from their older iPhone 4S to a iPhone 5s, 6, or 6 Plus (and iPads after iPad 3 or 4) you will lose your ability to use MS Exchange Server sync with your free gmail accounts. I found out the hard way that you will also lose it on an older device if you setup 2-step verification on your gmail account. I read some reports that Palm WebOS phones still work with the Exchange Server and Gmail, but that maybe because WebOS is open sourced now, somGoogle may not have a choice.

Let's be clear this is a Google / Gmail change, they discontinued another service because people weren't using the Gmail app on the iphone, however they said they did it because it wasn't secure. I have a google apps account for a business and exchange still works for that account, So they must want people to either pay for an Email account or switch to Android. The company I work for uses the native. iOS Mail app with Lotus Notes, and will be soon with MS Outlook, and Microsoft has no problems with Office 365 via Exchange to an iOS device.

if you hav multiple email addresses and moving all of them to custom domains and google apps isn't an option, you might want to try creating one Google Apps account then creating alias domains to create other email addresses all accessible via Exchange and the iOS Mail app, (i.e. user@primarydomain.com; user2@sub1.primarydomain.com; userX@subx.primarydomain.com) Google still allows you to do this. I've heard you can have up to 10 alias domains.