Now chatting with Greg, case # 713968227
StephanieThanks for contacting AppleCare chat support. My name is Stephanie. How can I help you?
StephanieHi Ruslan, I hope you're having an awesome day!
My name is Stephanie and I will assist you in our chat today.
If you need to visit us again in the future regarding this same issue you can visit our support site at support.apple.com and use our case number 713968227. Me:Thanks
Me:I have a known issue with calendar: it shows GMT
StephanieI’m sorry to hear your Calendar is showing you GMT time. I’m happy to help you with that.
StephanieYou mentioned that this has been a known issue, may I ask if you had an issue like this before?
Me:Only after iOS update. Just like other people
Me:Exactly same time
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DanNow chatting with Dan, case # 713968227
DanThanks for contacting AppleCare chat support. Please give me a moment to look over your information.
Me:I can send you youtube link which perfectly describes issue
DanHi Russian, I see you Calendar is showing GMT time after updating to iOS 8.1.2, is that right?
Me:yes
DanThanks for letting me know, I wish I could view your link, unfortunately I’m not able. I can understand why you would want to get this fixed, I would want the proper info displayed on my phone as well. I’m glad to help you with this.
DanI have a ton of resources and tools. I want to make sure I understand how you use your device and that fully understand. your issue. Would it be okay if I ask you some questions along the way?
Me:yes
DanThanks much there are two thing I want to check right away, are you familiar with the settings app?
Me:yes
DanExcellent, can you navigate to Settings > General > Date and Time for me and verify we are set for the right Time Zone?
Me:Yes. Chicago. Automatically.
Me:Already checked that before
DanGreat, and no if you could go to Settings > Mail Contacts and Calendars, Scroll down to the Calendar section and let me know if Time Zone Override is on or off?
Dan*now
Me:Off
DanThanks much have you tried any other troubleshooting for this?
Me:Yes
Me:Created in my Google calendar event - appears in phone correctly
Me:On server no GMT
Me:Only in Phone
Me:Definitely iOS bug
DanThanks, have you restarted the device?
Me:Started after update
Me:Sure restarted. Reconnected account several times.
Me:Closed all apps - nothing
DanGreat, Have you reset all Settings on the device?
Me:Yes.
Me:Nothing
Me:I do not believe Apple doesn't know about this issue.
DanDefiantly not something I have run into before, I would like to consult with a Senior Advisor on this, would you ming holding the line while I seek one out?
Me:Anyone can google that - a lot of complaining people
Me:yes
DanThanks much, I’ll update you as soon as I can.
Me:thanks
DanThanks for you patience, The average wait for a Senior Advisor is about 8 Minutes, I know holding can be a bit frustrating, but rest assured I’m doing all I can to move this as quickly as I can for you.
Me:ok
DanWhile we are waiting, are you using location services not he device?
Me:Yes
DanCan we try dialing location services and then rearing the device?
Dan*disabling, auto correct is having some fun with me
DanI’d like to try a Hard Reset when we do that, holding down your sleep/wake button at the top of the device, and the home button at the bottom of the screen together, for about 20 seconds or so
Me:done
Me:booting up
Me:same
DanThanks for trying that for me, bear with me while I get that Senior Advisor for you, again, thanks for your patience.
Me:ok
DanThanks again for your patience, I have Greg online, a senior advisor here with Apple. And he will be glad to assist you from here. May I transfer you?
Me:Sure
You are now being connected to another Advisor. Please standby.
DanNow chatting with Dan, case # 713968227
Me:thanks
GregThanks for contacting iOS. My name is Greg. Please give me a moment to look over your information.
Me:ok
GregHi Ruslan, I understand you have events showing the wrong times on your calendar is that accurate?
Me:yes
GregWere these events created while you were in another time zone with your device?
Me:Nope
Me:Its well known issue
Me:All people I know have same problem
Me:Different states, different time zones - same issue
Gregif you create a new event does it schedule it at the correct time?
Me:My wife, my partnter - same
Me:It's difficult to describe it in chat
Me:https://www.youtube.com/watch?v=cgP1zyi_iV8
GregI’m sorry I’m not able to utilize links sent by customers for security reasons Ruslan
Me:okay, what's the solution?
Gregif you create a new event does it schedule it at the correct time?
Me:What do you mean?
Me:Yes
Me:But GMT appears
Gregcan you walk me through step by step where you are seeing GMT>
Greg?
Me:And then I have big problem to edit event
Me:I create event, Add it. After several seconds GMT appears on event
Me:Then if I want to edit it - it's easier to remove and then add it again instead of editing it. Its so long story to just edit time
Me:Lots of people complaining about that
Me:Just google it
Me:It makes no sense to type everything here
Me:Looks like sync issue. Not only with Google in my case - other exchange servers as well
Me:You add Event, it syncs and then appears GMT
Me:It started right after update
GregAhh ok Ruslan I have to be honest with you here we do not provide support for exchange synced calendars my friend. Your best bet to getting resolution on that is to get in touch with your exchange provider most often there is a setting on their end that needs to be changed
Me:Ok. I knew you will tell that
Me:Why events created on different servers appearing OK on iPhone. Not backwards. :-)
Me:And it started right after update.
Me:Dont you think
Me:its wierd?
Me:You blaming right now mail provider even without reading customers complaints!
GregAs we update our software to be compliant with new protocols and such things often we find other companies servers have misconfigured things. In essence things that previously we let go with server configurations are no longer ok. We simply don’t have a way of supporting exchange syncing Ruslan as that is entirely controlled by server configurations and settings my friend
GregI know this is frustrating but we do not have the training or access to fix this type of thing
Me:I'm not talking only about exchange - Google does the same. As I know Google - its MAPI protocol.
Me:Same thing
Me:It wasn't before update.
Me:Please try to search and you'll see how common this issue
GregI understand this is frustrating Ruslan but this is something you will need to reach out to your provider for. As I said we do not have the access to your providers servers to change anything that would fix this. Daniel took you through the only settings in the iPhone that have any effect on calendars
GregThe information showing up on your events is being transmitted by your provider
Me:I create event on provider's calendar - it syncs PERFECT!
Me:Everything is created on iPhone - adds GMT
Me:I can't bring laptop in my pocket to add events :-)
Me:to my iPhone :-)
GregI understand you just want this to work Ruslan however this isn’t something we are going to be able to resolve for you Ruslan you need to contact your provider for further assistance
Me:Okay. Let me ask you: What my provider changed in your update?
GregRuslan my friend I completely understand you think we can fix this and I assure you if we had any further troubleshooting to do we would certainly offer it. Much like bluetooth pairing often exchange servers need to be updated when we perform updates to our devices. I appreciate you taking the time to reach out to us however we do not have any further steps for you at this time. I would encourage you to reach out to your provider for assistance with this issue