iOS 8 Calendar on iPhone showing GMT times for new events.

Hi everyone,


Since updating my iPhone 4S to iOS 8, the Calendar app now shows all my newly added events with GMT times, and not the local time (as I am not in GMT, I am +9 hours). All my previous and existing entries are displaying normally. I have not changed any settings at all. However, if I open one of the new events and enter the events details screen, the local times are clearly displayed along with a GMT equivalent time underneath it.


I have tried changing settings but nothing shows my events in local time as it did before the upgrade to iOS 8. Any ideas? Is this a bug? Am I missing a new setting? Many thanks in advance for your help or advice.


Cheers,

James.

iPhone 4S, iOS 8

Posted on Sep 21, 2014 2:16 AM

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Posted on Sep 24, 2014 8:42 AM

Add some notes to this, I have managed to correct the issue by going to Settings, 'Mail, Contacts, Calendars' and changing the Time Zone Override to London which makes me think the phone thinks the iCal GMail calendar is set to the incorrect time zone (i.e. showing it in your time zone) however having checked the settings my personal calendar is fine. This should work fine until I travel abroad when i have to manually change the time zone override.


This is work in progress, I have gone into my Google calendar and checked the time settings and although set to GMT+00:00 London, I have ticked the display all zones box and changed it to GMT+00:00 GMT (No Daylight Saving) and turned off the above override on the phone and again this has resolved the problem. What I am unsure of is if this will work ok once the clocks change next month! I'll put a note in my calendar to test it.... hmm 😮

892 replies

Jan 29, 2015 12:09 PM in response to Backgammoner

OK, I am going to try to make it as simple as possible for people who still want to argue that this is not a bug or seem to still be speculating about whether this is a "bug" or not.


First, let's start with the definition of what a "bug" is:


"A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways."


Above definition is from Wikipedia...here's a link to the full article which further confirms that what we have been talking about for all this time is a BUG:


http://en.wikipedia.org/wiki/Software_bug


The AppRiver blog Article linked below (an excellent article on this bug that everyone should read) states: "After extensive troubleshooting and providing several examples to Apple Support, my ticket on the issue was escalated to Apple’s Engineering team. Unfortunately there is still no fix, but I have been assured there is something in the works. Apple’s Enterprise team sent me an acknowledgement after their Engineering team reviewed my case and that of several other users. 'Thank you for calling in so we may add to impact on issue with Exchange accounts and calendars on ios 8. Apple is aware of this and currently being worked on.' From what they’ve told me they have enough examples now to know the issue with dual time zones displayed in events is specific to an iOS 8 feature."


http://blog.appriver.com/2014/12/ios-8-calendar-events-display-dual-time-zones/


Here is a post....copied from this very thread...in which on December 21, 2014 a senior Apple Care advisor is confirming to a user that this is an issue that Apple is working on a fix for, and not intended behavior:


Rick,

They are aware of the issue and working toward some type of resolution. As I stated earlier, that is the only workaround that we have currently. I would imagine that there may be an update soon.

Regards,
Howard JonesiOS Senior AdvisorWorldWide AppleCare
Office: 877-388-0879 ext. 1110085
howard_jones@apple.com
Jabber: howard_jones@im.apple.com
Hours: Tues-Sat 2:30 PM - 11:30 PM EST
My Days Off: Sunday and Monday
And here is a post....also copied from this very thread...in which on January 21, 2015 a senior Apple Care advisor is confirming to a user that this is an issue that Apple is working on a fix for, and not intended behavior:
It's an Apple problem, and after working my way up to a supervisor last night I was told their engineers are working on a solution, but don't have a time frame for a fix. So, for now I'm trying Sunrise. So far so good.
So YES, this is in fact BUG in by iOS, and not just people getting settings wrong or not understanding how Google Calendar uses GMT as a standard reference point etc. And BTW Google always used GNT as a reference before, but this doesn't create a problem for anyone other than users of iOS 8...
The fact that Apple will see that their code produces this behavior if they review the code does not mean that it isn't a bug. It means they wrote bad code that causes this issue to happen....code that wasn't present in any previous iOS version. It also confirms that basically no testing was done by Apple prior to releasing this bad code to all of us. And the 4+ months of ignoring this, which continues even after widespread exposure in the media confirms that Apple does not particularly care that this is a problem for so many of its customers.
I'd be fine if Apple were to come out officially and say "This is a bug in iOS, we know what causes it, and we will have a fix for it included in the 8.?? update." Instead, if you call in to Apple today, or visit a Genius Bar near you, you will most likely be told "this is the first time we have ever seen this issue" and then later told that this is "how the Calendar is designed to work."

Sep 28, 2014 8:52 PM in response to James Barber

Hey James, basic trouble shooting steps are Restart then Reset. Often glitches can be cleared by simply doing the first two. Have you tried restarting your phone? Have you tried doing a Reset? You won't lose any data doing either one but it's always a good idea to make a backup first before trying anything. Turn your iOS device off and on (restart) and reset


If those two steps don't solve the problem the next step is to restore the phone's OS by where the process erases everything from your phone and brings it back to a factory new condition with the latest iOS version installed. Your data can be recovered from the backup. Don't forget to turn off Find My Phone before doing this.

Use iTunes to restore your iOS device to factory settings

Oct 25, 2014 2:49 AM in response to D'Swan R. Chives

Same here.


It appears iOS now saves calendar events to the cloud that can't always be read correctly by OSX. They've got it working so iOS and iCloud Calendar can read each other's iCloud-saved events, but OSX misinterprets them as being created with the wrong time zone (GMT +3:00 instead of +4:00 for me).

I'm pretty sure this problem is because I'm in Moscow Russia (GMT +4:00 and we don't observe Daylight Savings time) and they just haven't adjusted iCloud for that. This was a problem with Android awhile back. Anyone have any input on this? Do we all have this in common?

Here's what I know:

My time zones are all set correctly. iCal still defaults to GMT +3:00 on my MacBook for new events added by my iPad,iPhone and in the online iCloud or Google Calendars.

Deleting my calendar and reinstalling has no effect (Mac has trouble reading Google as well as iCal anyway, so that isn't the problem but I tried).

Events added on my iPhone, iPad and iCloud Calendar all read each other correctly.

iCal events added on my Mac show up correctly (without GMT adjustment) on all three devices and iCloud Calendar.

***Google calendar events added on iPhone/iPad are also off by one hour on my Mac and won't stay modified to the correct time zone (after I change the the individual event's time zone on my Mac it then appears to read iCloud and changes back after a few seconds. This is what makes me think it is the way my Mac reads the cloud in general, because with Google Calendar events, iCal always forces the event time zone back to East Africa which is GMT +3:00, but all Apple events read GMT +3:00... so it is the same exact problem with a different display name in the 'Get Info' window for the time zone field using Google Calendar).***


My time zone: GMT +4:00

iPhone 5: iOS 8.1 (12B411)

iPad 3 Retina: 8.1 (12B410)

MacBook Pro Late 2011:Mac OS X Lion 10.7.5 (11G63)


Help fixing this would be appreciated as I have dozens of calendar events each week for work, I'm often away when I add events from my phone and keeping everything straight on my Mac iCal is driving me crazy.

Oct 26, 2014 7:50 AM in response to CrazyRobert

I spent 2 hours troubleshooting my iPhone (again) before Apple would escalate my call. Here's what they have said: It's reflecting the server time that holds your email account.


Engineering passed down that it depends on what time zone your email server is on. You have to change the settings or move a mountain and see if your email service provider will fix this issue.


Currently, Apple is now aware of this issue because NO ONE calls and they don't know how they are going to address the issue as to whether or not they can shut the feature off. For those of you who are not experiencing this yet, they said they expect it to trickle down.


There you go.

Nov 14, 2014 7:56 AM in response to James Barber

I've been watching this discussion for a couple weeks now, as I'm sure hundreds of others are as well.


I have a corporate VIP user with the same issue. Our exchange server is in EST, our office is physically in MST, and all of his calendar items show PST. The issue began when he upgraded to iOS 8.


Time Zone Override does not resolve this.

Removing and re-adding the exchange account does not resolve this.

A factory reset of the iPhone does not resolve this.


We're confident this is an issue 100% on Apple's side of things, not our own settings or configuration.

Dec 10, 2014 9:09 AM in response to FrankCPNYC

Hi FrankCPNYC. To be clear....I am seeing this bug on appointments...not meeting requests.


As for appointments, what you are describing in your most recent post exactly matches what I am experiencing: appointment graphically appears at correct time in calendar views, but lists the GMT time and if you open it, it is actually in GMT time. If you are still not 100% clear what I am talking about, please watch the video I did to demonstrate this bug: http://youtu.be/cgP1zyi_iV8


You can replicate the exact behavior you are describing using an Exchange calendar, Google calendar, etc. It does it on all of them, because the data that is creating the GMT transposition on the receiver iOS devices is being generated by the originator iOS devices......it just gets passed through whatever subscribed calendar you are using that the devices are syncing with. It is put into the appointment by the originator iOS device.....is not read by 3rd party software like Outlook or Google Calendar so you don;t see it in the web or desktop versions,.....ad it IS read by iOS on the receiver device which then transposes the appointment time to GMT.


If you do a test using two iOS devices running 7.x and look at the very same appointments that show up as GMT on your 8.x devices, the 7.x devices will show these very same unedited appointments correctly....because iOS 7.x does not have the bug in it.

Dec 11, 2014 11:16 AM in response to CSeanK

@CSeanK: Doing an iTunes restore does not resolve this issue. As documented above in this thread, this has been attempted by several people without success. I personally attempted this...going FAR beyond a restore....I actually had both of my iDevices completely restored to a fresh image of iOS 8 by Apple, recreated my synced accounts (mail calendar etc.) from scratch...and that did not resolve the problem.


Other users have confirmed (again previously in this thread) that even a brand new Apple device running iOS 8.x taken straight out of the shrink wrapped box at the Apple store, exhibits this bug.


The only way a restore is going to resolve this issue is if you are somehow able to restore your device to iOS 7.x which does not have this bug. If there was any way I could do that I would do it in a heartbeat.

Dec 11, 2014 8:17 PM in response to DBD12345

Hey DBD12345,


What I mean by the "server time zone" is the actual system time set on the server itself...the server that is hosting Exchange in my case. In previous troubleshooting, my hosting company confirmed that the time zone setting for my Office365/Exchange user account is correctly set to PST. But the actual server equipment that my user data resides on is set to GMT time zone. It is that setting which is being read and displayed by the buggy iOS code when the receiver iOS device syncs it down.


Other users who's accounts are on servers that are set to different time zones are experiencing the same bug, but instead of their appointments being transposed to GMT, they are transposing to EST, or PST... whichever time zone their server is set to.


When you change the time zone setting of your hotmail calendar, you are only changing the setting of your user account, not the time zone of the equipment on which your account resides. Only admins at Hotmail would have access to that setting. A single server...lets say set to CST....could have thousands of user accounts on it, each of which can be set to a different time zone by the individual user of the account, but the server itself is set to CST, and so if a user is physically located in PST, their appointments are going to all get transposed to CST when they sync to any receiver iOS device.


I hope that makes sense.


JG

Dec 15, 2014 4:10 AM in response to JG in SB

This is to share my (slightly different) version of the bug. I have just submitted my bug report to Apple on http://www.apple.com/feedback/ipad, thanks JG for the handy template.

-------------------------------------------------------------------------------- ---------------------------

When I create a calendar event on my brand new iPad Air 2 running iOS 8.1.2, the event looks and remains correct when I create it in the standard, local Home or Work calendar. But when I do this in one of my Google calendars, which are synchronised to iCal on my MacBook Pro (Mavericks) and my iPhone (iOS 7), the event will, after a fraction of a second after creation, show an additional GMT time zone time in parentheses on my iPad. When I open the appointment to edit it, the time is actually in GMT time, even though I created it in the CET (GMT+1, Brussels) time zone, which was clearly shown in the panel that appears when clicking on “+” to create a new event.


I can make the GMT mention disappear on my IPad by editing the event: tap “Edit”, tap the time after “Starts”, tap “Time Zone”, remove “GMT”, type “bru” and tap “Brussels”, but that makes the start and end time jump back by an hour, so I also need to add an hour to the start time to keep the event times correct. Needless to say that this is a lot of hassle.


My iPhone 4 running the latest version of iOS 7 shows the same event correctly, without the GMT added, and with my local times showing up when editing, and this is also true for iCal on my MacBook Pro.


If I create an event using the web browser on my laptop <https://www.google.com/calendar>, it syncs to all my iOS devices (7 and 8) and does not transpose to GMT. If I create an event on my iPhone or in iCal on my MacBook Pro, the GMT information is added on my iPad, but nowhere else.


If I edit a previously correct event (created in the Google web interface) on my iPad or iPhone, it remains OK.


Turning "time Zone Override" on or off does not fix this issue. In fact, turning that on or off does not appear to do anything.


It looks as if the sync through the Google server causes a glitch in iOS 8, causing the GMT to be shown on the iPad.


... [the last two paragraphs of the template]

Dec 16, 2014 11:57 AM in response to harharrrr

JG just wanted you to know that I too followed your link and logged an issue with Apple. Like you, we here are seeing this bug with multiple devices, and in some cases both Google mail servers and Exchange servers. It doesn't happen to everyone I deal with, and seems like things can be ok for a while and then the will surface. Definitely IOS 8.1.1 though. Definitely when the IOS device creates the appointment, and never when the servers create the appointment. In my case I sometimes see GMT and at other times the dual zone will show EST and PST (and Cupertino in the appointment).

Dec 18, 2014 6:51 PM in response to MrRell

I think what WonderMikeBerkeley means is that the bug started on his devices today. Which is entirely possible. The bug itself has been around since the very first update to iOS 8.0. It showed up on my iOS devices in September immediately following the first iOS 8.0 update. But for some users it did not show up until recently.


The bug is baked in to iOS 8, but you will only see it if the server on which your calendar is running (i.e. the specific Google Calendar server your account resides on) is in a different time zone than your devices are in.


So if a particular user's Google Calendar account was on a Google server with system time set to the same time as that user's iOS devices, that user would not see this bug even though it was there in the code on his/her devices. When the user's account is moved to a different Google server that is in a different time zone than the user's iOS devices are set to, the bug will show up.


This is why many users of Google Calendar have reported that they were just fine on iOS 8.x until about two weeks ago and then this bug showed up without any settings changing on their devices. The variable that changed is the system time setting on the server that hosts their account(s). This happened either because Google reset the time on the server, or more likely, that these users' accounts were migrated to a different server at Google, set to a different time setting, as part of a load balancing operation within Google's infrastructure.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 8 Calendar on iPhone showing GMT times for new events.

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