Old device shown in iCloud account

George, I know what you're saying and I have the same issue. I upgraded to the 6 and gave my 5s to a friend. He does not use iCloud and never has. He doesn't have an iCloud account. But with iOS 8, Apple knows the serial number of the iPhone and it was associated with my iCloud account. It appears in the My Devices Settings. I can (and have) easily removed it as a device from the Find My iPhone, but that's not where the device is showing up. Apple does not allow us to delete devices from the My Devices section of iCloud settings. The features of this site were probably received the oversight from the same fellow that did Maps and iOS 8.0.1. Apple overlooked the possibility that we might sell or give an old iPhone to someone else and might want to remove it from our list.

Ricko75 wrote:

if helps i have the same problem, i too am lost. i do have apple contacting me tomorrow regarding this, so if i manage to solve, ill let you know.

If you still have the old device, set it up as a new device, sign into your iCloud account, then sign out and it will be removed from the signed in device list on iCloud.com. If you no longer have the old device, you'll have to contact Apple support for assistance.

Hi,

Has Apple come back with a workable solution already as I have tried everything already but it still the same old: the old device is still shown on my iCloud AND it takes up all the space ? So the added value to have an iphone and have my backup on the cloud is nihil. I may return to Android.

Thanks

Hey George Armfield,

Thanks for the question. I understand that your previous device is still appearing in iCloud even after turning off Find my iPhone. The following resource may assist you:

iCloud: Remove your device from Find My iPhone

http://support.apple.com/kb/PH2702

Thanks,

Matt M.

Hey George Armfield,

Thanks for the follow up. When you original erased the iPhone, did you happen to sign out of your iCloud account? Or did you only turn of Find my iPhone? — To remove the device from “My Devices” in iCloud, try signing back into the original iCloud account, signing out once more and then refreshing/re-logging into iCloud.com -

iCloud: Change iCloud feature settings

http://support.apple.com/kb/PH2613

Turn off iCloud completely

Depending on whether you want to stop using iCloud on all or only some devices, do one or more of the following:

On your iOS device’s Home screen, go to Settings > iCloud, then at the bottom of the screen, tap Delete Account.

Thanks,

Matt M.

Hey George Armfield,

Thanks for the follow up! If your issue persists after following the above resources, you may find more information by using another one of Apple's support channels - https://getsupport.apple.com/GetproductgroupList.action

- Matt M.

Kind of a long shot, but I wonder if this would help? iTunes Store: Associating a device or computer to your Apple ID

Particularly the the section on removing associated devices. Probably won't help, but throwing that out there just in case.

Same issue. Just adding to the list of people with this issue.

Add another less than happy iPhone user to the pile of others with this issue. Course I didn't sell my phone - it was deactivated by an apple genius right before he gave me another iphone replacement for a broken wifi connection... If he didn't know to have me sign out before erasing the device how would you expect I would???

Not as big of a priority as the basic phone functions that aren't working in my 4s -

no imessages unless cellular is on

no voicemail indicator unless cellular is on.

could all this BS be related to the 2nd device? Maybe that other phone is getting my text messages!

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Interesting that over 7k people have looked at this topic.

What will it need to get to before Apple addresses the issue and comes up with a fix?

Wonder how many unsent imessages are locked in text **** on Apple's servers? I'm sure it's a HUGE number.

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I also have the same issue. Gave my iPhone 5s to my wife and switched to the 6. It is just annoying is all that it still shows up in iCloud.

Through all of my efforts, I did find a couple things I needed to update a long the way:

• supportprofile.apple.com
• In your new device, go to settings, privacy, location, services, share my location, from, and then there should be a big list of devices. Side swipe to the left and it should give an option to delete.

Neither of these remove it from showing in your iCloud settings, but it is good to do some generally housekeeping.

This is an absurd problem. I have it, too. And it's more than just an annoyance -- if the only effect of it was that some old devices were listed in Settings, I wouldn't mind -- but it breaks two-factor authentication (2FA).

I have 2FA turned on for my account. Find My iPhone properly sees my iPad Air and my iPhone 6 (and my MBP), and nothing else. Yet the list of devices iCloud offers for sending verification codes under 2FA is my iPhone 5 (now sold). and my prior iPad (also long gone)! None of my current devices are offered. Fortunately, it also offers a text to my mobile number as an option -- God forbid I ever change that -- so I can still verify when needed.

So this is a huge problem. I am one lost phone away from being completely locked out of my iCloud account, because Apple is incapable of following what devices I actually still own and offers no way for me to update the list. This despite the fact that all my current devices are right there, properly inventoried in Find My iPhone. Absurd.

I also have this issue and NO it will not help to delete the backup! Have talked to Apple support and so far no solution.

Only way I have found to get rid of the unit in "devices" on iCloud was to log on to iCloud with the devise in question and then log out before erasing it.

This does however not help if the device is sold or you have no access to it.

Hope that Apple will come up with a solution so we can remove old devises soon.