Old device shown in iCloud account

Apple have said once the handset gets connected to the internet with a new ID and sign into iCloud , the device should no longer be registered to yourself

That would be good news if indeed this is so. Makes sense as well, but when I last talked to them (3 different people and also escalated to supervisor) they had no info regarding this. Hope you are correct.

If it doesn't which I'll know in next 48hrs I'll be contacting Apple again as have an open case regards this. Advisor was in Ireland

Kind of a long shot, but I wonder if this would help? iTunes Store: Associating a device or computer to your Apple ID

Particularly the the section on removing associated devices. Probably won't help, but throwing that out there just in case.

I tried this; didn't work unfortunately.

Just to add to discussion, I'm also having this problem with my iCloud account. I did all the things to disassociate my old iPhone 5 from my account before erasing it, shut off Find my Phone, signed out of iCloud on the device, and then erased it. The iPhone 5 has been established on my wife's iCloud account and shows there in Find my iPhone and her iCloud settings, and it's still showing up in my iCloud settings... There are no icloud backups of the iPhone 5 in my account and in iTunes the iPhone 5 isn't a device showing up associated with my ID. This is clearly a bug on the Apple Cloud backend and hopefully they will come up with a fix.

Same issue on my end as well. Sold 5S to Gazelle over a month ago and still 5S is listed under setting in iCloud.com Apple does not give ability to remove device from that section of iCloud. I read in a post that Apple says once someone signs in to the phone it will remove it from my device list, but I am thinking that Gazelle sells or gives the phones to folks that may not even use an apple id to use the phone. This *****!

I have the same issue, so I am just commenting to add one more to the list and to follow this post. I hope they come up with a solution soon!

As anyone figured this out yet? I have the same problem. I do not have access to the original phone any more. It is not an issue with Find My iPhone.

I just got off the phone with apple care. Spoke with Pedro a senior advisor. First Pedro tried to tell me that I erased the phone before I turned off find my iphone, I told him that was not true. He kept telling me that the device was still signed in and for the 5th time I had to tell him that Gazelle would not have excepted or paid me if the 5S I sold to them was not deactivated from my account and was also erased. After some 45 minutes and screen sharing they came on and told me that eventually the 5S will drop off my device list. I told them that there were many of us having the same issue he replied that he was aware. I would call back and try to speak with someone else but I just don't feel like explaining again to a new apple care rep. So it looks like until apple realizes that it is on the iCloud end we are stuck with having old devises on our device list. If someone else has any luck speaking with apple care please let us know.

I Spoke to apple last week. They have assured me they know of the issue and are trying to resolve it. You can not remove a device you no longer own from iCloud , nor can they. It does not and will not effect you or the new owner in any way. It's more of an inconvenience than anything else.

bottom line is , gotta live with it on your iCloud account until apple resolve

As I posted earlier in the thread, it absolutely does affect you to have old devices listed. If you use two-factor authentication, iCloud will try to send push notifications for authentication to those old devices. In my case, I don't even get th option to send to my new devices because my old ones are listed instead. It's a huge problem and not just an annoyance.

That all depends on if you removed the device from your trusted devices list or not.

If you use 2 step authentication you need to remove it there as well before erasing.

My concern is this a security risk, as this device is associated to my account and the iPhone is no longer in my hands. Apple needs to find a solution to this issue.