I had an iPhone 4s which I have given to my wife, but before I handed it over I switched off find my iPhone and reset the device, but the phone is still showing up under my devices in my iCloud account along with my new phone.
How do I delete it from my account?
iMac, OS X Mavericks (10.9.5), iPhone 6 - 128gb
You can go to https://appleid.apple.com/ > Manage your Apple ID > Password and Security > Manage your trusted devices to remove the device as a trusted device. This doesn't seem to get rid of the device in iCloud Settings, however.
Thank you for that. I usually am pretty smart about this stuff, but when I went looking for how to change trusted devices the link completely eluded me and I concluded there wasn't one -- perhaps conditioned by the fact that we can't clean up old devices on iCloud.com! Thanks again.
I spoke to apple via chat. God bless the chap that tried to help but he couldnt. He tried all the things others here have said.
I even went as far as erasing it via 'find my iphone' and then setting the ipad up with another family members apple ID. Still there. Doesnt delete no matter what I try.
Planning to sell the ipad soon but dont want to until this is solved.
PS
when i signed my ipad up on the other apple ID after erasing it, it did not show up on the other apple ID. So maybe its broken both ways?
There IS NO WAY TO DELETE the device as of October 2014.
Even the so called "Genius" at the local store couldn't help me.
The same issue here, also, when i've clicked to Pages at icloud.com, it shown me warning with list of devices that won't support iCloud Drive and there was my old iPhone and duplicated MacBook Pro which i've just bought.
Same issue. Just adding to the list of people with this issue.
Same issue,
Though the old phone ( iphone5 ) has a different user, Apple ID and iCloud ID, on accessing the Appstore it still asks from my Apple ID Password.
This is very annoying and hope to get a solution asap.
I'm having the same issue. Old iPhone 5 (which was erased and then sold) still showing up in iCloud with no way of removing it.
I encountered the same issue it seems that the reason that this happens is that you need to sign the device out of iCloud before you delete the content and settings (unfortunately Apple do not tell you this in their instructions on what to do before selling your phone).
Fortunately I discovered this before I sent my iPhone 5 off for sale. To delete it I had to restore the iPhone using my iTunes / iCloud backup. After you have completed that:-
Go to settings > iCloud
Scroll to the bottom and click on Sign Out
It brings up a warning about deleting documents click sign out again
You are then asked to enter your password - do this and click "Turn off"
You will now find it has been deleted from iCloud.
Of course you then need to go through the process of deleting all documents and settings from your phone again.
I appreciate this does not help if you no longer have access to the phone I could not find a way to delete it remotely either.
I also have the same issue. Gave my iPhone 5s to my wife and switched to the 6. It is just annoying is all that it still shows up in iCloud.
Through all of my efforts, I did find a couple things I needed to update a long the way:
Neither of these remove it from showing in your iCloud settings, but it is good to do some generally housekeeping.
i often wish i purchased an android phone when I first got a smartphone but back then Apple seemed the best and I can't be bothered changing now.
this is just one of the oversights Apple keeps making and it's just not on.
I too have this problem with my wife's old iphone 4s. I followed verizons trade in protocols to the letter.
Answer from another discussion :
"I spoke with 2 Apple representatives for one hour trying to figure this out. The supervisor said that this happens to be a glitch in the system. However he also said that the iCloud website should reset every 90 days and when it does any "ghost" devices should be removed automatically, if not currently signed in to iCloud. Hope this helps."
Solved ! Before erasing your device, you have to sign out from both iCloud and iTunes/AppStore ! Now I can sell my old 4S 😀
Hi RatherBeMe,
"
Unless apple have changed something it is NOT solved. Mine is still there.
If you read through the thread many people have tried this.
Old device shown in iCloud account
