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all video thumbnails replaced by gray icon, after iOS 8 update on an iPad2

After the update to iOS8, all video and movies thumbnails, were replaced by the gray icons in the picture attached. I am using itunes 11.4 and the thumbnails appear in the library list. There was no problems with the iOS7.User uploaded file

iPad 2, iOS 8

Posted on Sep 21, 2014 4:52 AM

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33 replies

Sep 28, 2014 12:31 AM in response to Old_No7

Please {pretty please!} post if you find out how to get the auto play in TV shows to stop. I fall asleep to TV on my iPhone and then wake up with half my battery gone … ugh … Just plain annoying!


Also, I tried moving the file types from TV to movies (where the auto play doesn't occur) - but 2/3rds of the videos won't play when I do that. Just spins and says loading ...

Sep 28, 2014 12:44 AM in response to Old_No7

Please, please, please post if you - or anyone - figures out how to STOP the TV auto-play. It is making me crazy … plays all night when I fall asleep… ugh … I tried to change the formats on the videos I planned on watching to movies - but then it spins on the phone saying loading - but nothing plays. Just swell. The images are a minor irritation compared to the TV auto-play.

Thanks!

iPhone 6

Sep 28, 2014 1:14 AM in response to megalaser

I too have noticed that after installing iOS 8.0.2 the thumbnails aren't showing up on the iPad mini. In my case it's about 50 home videos that I have created using iMovie and exported to iTunes.


What works for me is that for every single clips under 'Get Info', I change the 'Media Kind' for all these clips in iTunes to : Home Video.

Now, the thumbnails are showing again!! No thumbnail editing required, just re-categorizing...


Cumbersome, annoying and having to re-sync all movies to his iPad, but at least grandpa can now see his twin grandsons' clips again, whilst browsing through the thumbnails! I did have to point him to the Home Video-section in the Video app on the iPad, though…. 😉

Sep 30, 2014 6:53 AM in response to veratzimo

I think I have found the problem after checking a number of other threads. It appears that the reason that my icons or thumbnails have disappeared is because I had formatted all my cover art work to be square (usually 500 x 500 pixels). When I looked at the artwork for some of my movies from the iTunes store (which did appear), I found that they all had artwork of 667px wide x 1000px high. When I reformatted one of the missing icons to this aspect ratio, and substituted it for a square one (using Get Info), iTunes resynced the movie and hey presto, the thumbnail appeared again on my iPad. So I tried various combinations and it seems that as long as the aspect ratio is rectangular and about 2:3 (w x h), then the artwork will transfer. Have tried it for several movies, and it has worked every time. I also found that if I wanted my own "Home Videos" to show up in Movies, then I had to make an icon for them in the right ratio and then they appear. In Home Movies, they will appear without any change but if you have done the change of Media Kind in Get Info to shift those so-called Home Movies (anything not bought from the Apple Store) into the Movies area then you need to go through this process.


What a pain. For some reason Apple have decided in IOS 8 that icons not formatted to a new format won't appear. What was good in everything up to IOS 7 is now broken. Nice of them to tell us!! Now all we have to do is reformat all our artwork for every movie taken from our own DVDs and resync every one. For some people this should only be a few hundred hours of work!!


Hope this assists others. Can't say I am impressed with Apple but I guess that I am not alone in that matter at the moment!

Oct 13, 2014 6:31 AM in response to seajay47

Appreciate you pulling all this together, and for the investigation!


However, I don't think this is an intentional design change - I am still convinced that this is a bug / defect that needs qualifying or fixing by someone at Apple. I cannot believe that they would simply instigate a change that affects everyone's history of downloaded information, that's against best practice, and the principles of good software development. No one should have to go back and alter their entire back catalogue in order to accommodate this change...


Is someone from Apple tech support on here that can confirm this is a bug, and/or is someone on here with an Apple Developer account that can log the same?

all video thumbnails replaced by gray icon, after iOS 8 update on an iPad2

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