Itunes playcount too high

Hi there. I just downloaded the latest Itunes (for Windows) and updated my Ipod Touch (gen 5) to iOS 8, and now every time I play a song (on my Ipod), the play count won't get updated properly. Listening a song once increases the playcount randomly. Sometimes it increases with 1, but in many cases, it increases with 2, 3 or 5 or even up to 20. I never had this issue before. The playcount was always spot on. Now, it is total trash. Why is this and how can I fix this?

Note: only happens on my Ipod. If I play a song on Itunes itself (on my computer), the playcount increases properly.

Thanks in advance!

Posted on Sep 21, 2014 6:57 AM

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157 replies

Oct 29, 2014 1:50 PM in response to Brett L

Brett L wrote:


Hi Angeltearx,


Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.


Brett L

I used this link and chatted with an agent. She elevated it and scheduled a callback to me tonight with another agent to get more details. Hopefully that helps push it. I gave her a link to this discussion as well.

Oct 29, 2014 2:51 PM in response to randy98mtu

Experiencing the same issue as most of you ever since the update to iOS 8 on my 5s. Upgraded to the 6 and updated to iOS 8.1 on Saturday. Was having no issue with the play count until today. Just reported the issue to Apple as many of you have.


Might have stumbled upon a trend and wanted to see if it applies to anyone else. Not every song I play has its play count skyrocket after I sync it with iTunes. Today I played some albums straight through and others I put on shuffle. The albums I played straight through all have the correct play counts while the albums I've shuffled all have annoyingly high play counts.


Just curious if anyone else has noticed this. Sorry if someone mentioned this previously - didn't have time to read through all of the posts.

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Itunes playcount too high

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