Level 1

15 points

Share My Location Greyed Out - Restrictions off

I set up an apple ID for my 8 year old daughter and put her on a child account in our Family Sharing setup. However, her "Share My Location" button/page is greyed out. I have removed all the restrictions from every screen I can find and yet cannot get this to change. I've had an iPhone since the original and feel like I should be able to figure this out yet I can't fix it. When I look at the find my iPhone app on my phone it says "Online, not sharing location". Apple's Family Sharing page clearly touts being able to track your kids so I wouldn't think this is related to it being a child account but I have not been able to fix it.

Any other thoughts? The one family member most likely to lose their phone I can't track!

iPhone 5s, iOS 8

Posted on Sep 21, 2014 9:02 AM

Top-ranking reply

Mark Meredith1

Level 1

10 points

Posted on Dec 27, 2014 8:28 AM

Another solution: I had this same problem - Share My Location was grayed out. After doing the reset as suggested here it did fix the problem, but I lost all my settings which I did not want to restore manually. I then proceeded to do an iCloud restore to get my settings back at which time the issue reappeared. Upon further research I came across a similar thread different problem that suggested that a setting within the Restrictions settings was perhaps enabled. This made me wonder. Now, I have never even been under the Restrction setting, and when I navigated there (Settings>General>Restriction) it was toggled off, but as I scrolled down I came to a share my location tab which was showing a lock icon next to it. Solution: I toggled on Enable Restriction, scrolled down and unlocked share my location setting, then toggled off my enable restriction. Fixed problem. I have no idea how that ever got set to locked. Hope this works for others.

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27 replies

Jab5150

Level 1

0 points

Sep 21, 2014 11:09 AM in response to skf526

i am having the same issue

Sep 23, 2018 1:16 PM in response to skf526

i cant do any of these my phone is stuck black and none of tthe buttons seem to work

dpayne6

Level 1

9 points

Sep 22, 2014 7:55 PM in response to skf526

what does reset all settings do? Sounds like this could be a pain...

skf526 Author

Level 1

15 points

Sep 22, 2014 8:02 PM in response to dpayne6

Not entirely sure but it doesn't erase any of your data. I found I had to re-enter wifi passwords and such but it was worth it to get it working.

Oct 29, 2014 1:28 PM in response to jjvnyc

That's not the problem with my wife's phone though - all the settings are correct or else it would never work properly.

jjvnyc

Level 1

0 points

Oct 29, 2014 1:42 PM in response to Peter Roussak

I'm sorry to hear that Peter.

Luckily for us, it was a simple fix. I posted that to help others who, like me, overlooked the 'Advanced' section.

Good luck and let us know if it gets resolved.

FluxArc

Level 1

36 points

Mar 27, 2015 3:46 PM in response to Mark Meredith1

Thanks Mark! This is the correct solution! Not the silly chosen answer to reset all the settings!

iOS Tom

Level 1

12 points

Jul 7, 2015 7:33 AM in response to Mark Meredith1

Boom! That worked.

Sep 12, 2015 4:56 AM in response to Nepamisa

Thank you, thank you!!! This finally solved the problem for me.

joecab

Level 1

8 points

Sep 27, 2015 2:29 PM in response to Mark Meredith1

Thanks mark, yours was the correct solution! That'll teach m to go playing around with my Privacy settings :/

Feb 15, 2016 10:27 AM in response to Mark Meredith1

Thank you SO much!!! You just saved me hours of frustration!!! Really appreciate you sharing!

Mar 9, 2016 11:34 PM in response to skf526

Thanks so much Mark such an easy, and simple easy to follow, fix. I have been searching for quite a while for an answer too and now finally fixed. Yeah!

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Share My Location Greyed Out - Restrictions off