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Can't get music transferred to iPhone 6

iTunes will not copy my music library to my iPhone 6. I have plenty of space on the phone for the entire library and I have "Sync Music" and "Entire Music library" checked in iTunes, but when I sync it never actually copies the music over. It did not load the music on the phone when I first set it up as a restore from my old iPhone backup.


I have restarted both the phone and my iMac and tried toggling the setting for syncing only checked music in iTunes. Nothing works.


Before sync, the Summary tab for my phone in iTunes shows that there will be 17GB remaining after the music sync, but as it goes through the sync, it skips over the music transfer step, then spends a long time waiting on the last step (something about waiting for changes to take place... don't remember exactly what iTunes says). Once the sync is finished it shows that 42 GB are still free on the phone and the blue bar for music is gone, and nothing has been transferred to the phone.


I have tried syncing only playlists with smaller numbers of files and get the same result.


I have never been shown any kind of error message.


I have the phone connected to the iMac using the cable that came with the phone.


I am using the most up to date version of Mavericks and iTunes on a 2009 iMac and I have a 64GB iPhone6.

Posted on Sep 21, 2014 4:11 PM

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47 replies

Oct 25, 2014 11:11 AM in response to Billy Dye

I am having a similar problem, but I am not trying to sync my whole iTunes library - I just want to pull selected albums onto iPhone 6. With the exception of like 1 out of 30 albums, When I try to transfer from iTunes onto my phone (through iTunes, with phone plugged into computer), this is what my phone's music library looks like:


User uploaded file

All grayed out, and won't play. On my phone itself, doesn't show up in the music library at all. Help?

Oct 26, 2014 12:26 AM in response to Billy Dye

In response to Billy Dye and jg8539:


This has been plaguing my new iPhone 6 for the last week and driving me crazy! When the problem wasn't fixed with 8.1 on Monday, I got really frustrated. BUT I was able to fix the issue with this article:


http://robservatory.com/a-nasty-little-itunesios-bug-may-be-causing-media-sync-i ssues/


Basically, there's an iTunes syncing bug that gets crabby if you have any duplicate songs in your library. It even shows the same grayed out songs that jg8539 posted that I had, too. It was an easy fix!! I didn't need to buy the program the poster mentioned, though. Show Duplicates did the trick for me.


Hope this helps!!

Dec 14, 2014 7:56 PM in response to Billy Dye

Follow these steps to transfer music from computer to iPhone:

  1. Launch iTunes on your PC and click the "Help" menu. Select "Check for Updates" and allow any available updates to install. If requested, restart your PC to complete the iTunes update.
  2. Drag and drop your music files from a folder on your PC into the Library section at the top of the left column in iTunes. ITunes processes the tracks and adds them to your library.
  3. Click the "+" icon that represents the "Create a Playlist" button at the bottom of the left column. Enter a name for the new playlist.
  4. Click "Music" in the Library section. A list of your entire iTunes music library is displayed in the main iTunes window. Drag and drop tracks from the library onto the entry for your new playlist in the Playlists section or into other existing playlists.
  5. Connect your iPhone to your PC using its USB cable. ITunes detects the iPhone and adds it to the Devices section.
  6. Select your iPhone from the Devices list and open the "Music" tab in the main iTunes window. Check the "Sync Music" box.
  7. Check the "Entire Music Library" radio button if you want to sync all the tracks in your iTunes music library to your iPhone.
  8. Click the "Selected Playlists, Artists, Albums and Genres" radio button if you only want to sync selected music from your library. Check the boxes next to any items displayed in the Music tab that you want to sync to your iPhone.
  9. Click the "Sync" button in the lower right corner of the iTunes window. Your selected music is transferred to your iPhone.

Dec 20, 2014 7:18 AM in response to Billy Dye

I had the same problem Billy. Resolved.


Open iTunes > connect your iPhone > while iPhone sync is loading > look at lists on the left hand side of your screen > find 'on my iPhone' > scroll down to music > click on music.


This should open up a settings page in the middle of your iTunes iPhone screen. Top left box / grid is 'Playlists' (there are about 4 different boxes ... ).


Check that the boxes to the left of your playlists have been checked.


Don't know whether it is because I have a new device, or because I updated to the latest version of iTunes, but this setting had changed, all my playlist boxes were unchecked (I had checked them previously / in an earlier version and hadn't opened these settings for so long I'd forgotten about them?!). Checking them before sync worked. All tracks ticked in each of my playlists is now available on my iPhone.


'Restrictions' is OFF on my iPhone, don't therefore believe this issue is related to Restrictions settings.

Jan 1, 2015 4:18 AM in response to Billy Dye

I've got about 85 gigs of music I want to put on my 128gig iPhone 6. Like all of you, I've had problems getting things synced, or adding new music, or adding playlists, or changing anything on it - the usual syncing does not work.


So this solution (such as it is) takes a long time but it works every time:


-Start syncing your iPhone. Go to Music and click "Sync Music" off. iTunes will ask you, "do you want to remove" all your music? And you say yes.


-Wait several hours until iTunes has deleted all your music. You have to wait until it's done - it takes ages. If you interrupt it halfway, you'll get partial listings and (in a lot of cases) nothing there when you try to play it.


-Once that's done, then go back to Music and click "Sync Music," and then "Apply."


-Wait several more hours - a long ****** time - but, in the end, it will finally add all your music.


And that's how it works. iTunes clearly can't handle sorting through thousands of entries... And that *****... So I stack up my new music adds/edits/etc. until I've got a bunch, and then spend a long time doing it.


Hey, Apple: can you learn to handle Big (Medium? Smallish?) Data better?

May 3, 2015 9:33 AM in response to Billy Dye

Not sure if in my case it was a fluke that helped me solve this "music does not transfer to iPhone 6 problem" quickly, but here is the background: My iPhone 4S got stolen 3 months ago and restored the new iPhone 6 from backup (music was never backed up). Now, when I tried to manually transfer music it did not work. There was no error message, it just did not work. Then I tried syncing by selecting artists, and all of a sudden i got a pop-up message along the lines that the phone can only be sinked with one iTunes library and asked if I wanted to delete the other one. I said yes, and now everything works like a charm.


I know for a fact that this phone was never synced with another iTunes library (never even connected to any computer but my mac air) so the only explanation I can think of is "the restore the new phone from old phone's back up" and that there is some funny thing going on, that confuses either the phone or the mac.

Aug 3, 2015 5:44 AM in response to Billy Dye

Hi it has been frustrating indeed trying to put the music on my new iPhone 6. I managed it finally and here is what i think one needs to do

1. On your iPhone go to settings/music and uncheck the option of iCloud music library

2. Till this is on it automatically pulls the music off the cloud and refuses to let you transfer songs from the mac to the phone

3. Then use drag and drop from iTunes and it works like a dream

Alternatively

If you don't want to lose access to your cloud music for even a bit then

1. On your phone click on the artist/album/song you want stored on your phones hard disk

2. click the download indicator that shows up there

3. This will get the song/album on to your phone

Hope this helps

cheers

Bababull

Can't get music transferred to iPhone 6

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