You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

GIS_Kid Author

Level 1

72 points

No incoming message sound when locked - iPhone 6, iOS 8

Hi All...

I've been trying to find an answer to this question, but have yet to resolve it. I have a new iPhone 6 plus. When a new message is received, the screen wakes up and displays the message info, but there is no associated sound. I have a sound set for messages in settings, but it doesn't matter what I choose, it still does not make a sound when an iMessage or text message comes in. The sounds do work when the phone is unlocked. I do not have Do Not Disturb turned on, the volume switch is turned on and the volume is at the top value.

Is this an iOS 8 bug? I've rebooted several times and I've done a soft reset.

Please help! 🙂

iPhone 6 Plus, iOS 8

Posted on Sep 22, 2014 8:59 AM

189 replies

Dec 20, 2017 8:48 PM in response to ScottAndrewH

Same problem here. I tried resetting my iPhone 8 Plus , it was ok for couple days, then back to same problem.

Zo🤩

Level 1

4 points

Dec 29, 2017 2:37 AM in response to tootsielou

Will that log you out of everything as well as reset everything 🙂

GreenFE

Level 1

4 points

Jan 6, 2018 6:50 PM in response to cldm000

THANK YOU!!!

You just saved me doing a full restore as suggestion 2 worked and now is so obvious to me!!

rschiltz

Level 1

4 points

Jan 12, 2018 9:16 AM in response to xeonic84

Thanks — this worked for me,too!! Been messing with it for 5 days with no luck - til your message!!!

JonH229

Level 1

14 points

Jan 16, 2018 8:39 PM in response to syedaisar

syedaisar:

Thanks, found the "hide alerts" active when pressing the info button. How it got that way is a mystery.

All fixed at the moment.

Jan 31, 2018 7:20 PM in response to JonH229

Turned of my Apple Watch 3 and they work. Haven’t found the complete fix yet. Watch back on and they don’t work.

Feb 18, 2018 6:02 AM in response to Hamlink4

Yes! This is exactly what my issue was! Once I clicked the Do not Disturb, I saw it was ON, turned it off and walla! Tones!

Wazooon

Level 1

8 points

Mar 3, 2018 3:41 AM in response to Hamlink4

This is the correct answer.

Apr 1, 2018 6:50 AM in response to Venomouse

I started having this problem in iOS 11 and tried ever other fix because I thought that the headphone jack fix was a little Bizzarre. BUT...ypurs was the one that worked...Thank You!!!

No incoming message sound when locked - iPhone 6, iOS 8