No incoming message sound when locked - iPhone 6, iOS 8

Hi All...

I've been trying to find an answer to this question, but have yet to resolve it. I have a new iPhone 6 plus. When a new message is received, the screen wakes up and displays the message info, but there is no associated sound. I have a sound set for messages in settings, but it doesn't matter what I choose, it still does not make a sound when an iMessage or text message comes in. The sounds do work when the phone is unlocked. I do not have Do Not Disturb turned on, the volume switch is turned on and the volume is at the top value.

Is this an iOS 8 bug? I've rebooted several times and I've done a soft reset.

Please help! 🙂

iPhone 6 Plus, iOS 8

Posted on Sep 22, 2014 8:59 AM

189 replies

Dec 20, 2017 8:48 PM in response to ScottAndrewH

Same problem here. I tried resetting my iPhone 8 Plus , it was ok for couple days, then back to same problem.

Zo🤩

Level 1

4 points

Dec 29, 2017 2:37 AM in response to tootsielou

Will that log you out of everything as well as reset everything 🙂

GreenFE

Level 1

4 points

Jan 6, 2018 6:50 PM in response to cldm000

THANK YOU!!!

You just saved me doing a full restore as suggestion 2 worked and now is so obvious to me!!

rschiltz

Level 1

4 points

Jan 12, 2018 9:16 AM in response to xeonic84

Thanks — this worked for me,too!! Been messing with it for 5 days with no luck - til your message!!!

JonH229

Level 1

32 points

Jan 16, 2018 8:39 PM in response to syedaisar

syedaisar:

Thanks, found the "hide alerts" active when pressing the info button. How it got that way is a mystery.

All fixed at the moment.

Jan 31, 2018 7:20 PM in response to JonH229

Turned of my Apple Watch 3 and they work. Haven’t found the complete fix yet. Watch back on and they don’t work.

Feb 18, 2018 6:02 AM in response to Hamlink4

Yes! This is exactly what my issue was! Once I clicked the Do not Disturb, I saw it was ON, turned it off and walla! Tones!

Wazooon

Level 1

8 points

Mar 3, 2018 3:41 AM in response to Hamlink4

This is the correct answer.

Apr 1, 2018 6:50 AM in response to Venomouse

I started having this problem in iOS 11 and tried ever other fix because I thought that the headphone jack fix was a little Bizzarre. BUT...ypurs was the one that worked...Thank You!!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No incoming message sound when locked - iPhone 6, iOS 8