Contacts not syncing from Exchange under iOS 8

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Level 1

7 points

Contacts not syncing from Exchange under iOS 8

When an iPhone adds a Microsoft Exchange account, if the account settings in the phone are configured to sync contacts and other modules (calendar, notes, tasks), then any edits or additions made to any Outlook that is paired with the Exchange should synchronize across all similar Outlooks and the iPhone (or other iOS device). This used to work perfectly for me with MS Office 365 Small Business Premium (which uses Exchange) and an iPhone 5 under iOS 7.

After an upgrade to iOS 8 on the phone, Outlook changes no longer sync to the iPhone's contacts module.

Notes and Calendar still sync correctly. (I barely use the Tasks element of either program, so I don't know whether that continues to work correctly.)

Since nothing changed to my knowledge on the Microsoft side, this appears to be a problem with iOS 8.

I'm not a registered Apple Developer, which apparently are the only ones who can file bug reports against iOS 8. If any reader is has the same experience and is an Apple Developer, please file a bug report.

iPhone 5, iOS 8

Posted on Sep 22, 2014 3:29 PM

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Answer 1

Joseph_N Author

Level 1

7 points

Sep 23, 2014 4:25 PM in response to Joseph_N

Well, this turned out to be an easy fix. I rebooted the iPhone (power off; power on), and now contacts have synced along with the other modules.

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Answer 2

Kizmar

Level 1

10 points

Sep 24, 2014 12:14 PM in response to Joseph_N

I've noticed the same issue (iPad Air with iOS 8) and rebooting did not fix it (still an issue).

I was experiencing this with my iPhone 5, but I turned off contacts in settings, deleted all contacts, then turned it back on and it pull the new list down. Did the same thing on the iPad and now have zero contacts because it's not sync'ing.

Edit: Email isn't working on the exchange account either. Can't send or receive.

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Answer 3

Kizmar

Level 1

10 points

Sep 28, 2014 6:26 AM in response to Joseph_N

See also: Exchange mail account issues

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Answer 4

ARPU99

Level 1

44 points

Sep 25, 2015 10:15 AM in response to Joseph_N

I was having this issue today with my Exchange Contacts not syncing to my iPhone (iOS 9.0.1). The fix was to turn Push on for the Exchange account. Settings>Mail,Contacts,Calendars>Fetch New Data. Turn Push on. Select Exchange account. Make sure Push is checked. Contacts will now sync to iPhone.

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Answer 5

Spa88

Level 1

0 points

Jan 5, 2016 12:03 PM in response to ARPU99

This was the answer for me. Thanks.

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