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iPhone 6 screen easily scratched?

Have been taking EXTREMELY good care of my 6+, but the corners already have visible scratches. Anyone else experiencing this?

iPhone 6 Plus, iOS 8

Posted on Sep 23, 2014 11:18 AM

Reply
1,441 replies

Jul 9, 2018 1:12 AM in response to jake.underwood26

Take impeccable care of my device. Noticed some fine micro scratches. Only kept in pocket with no keys etc. My iPhone 5 never had a screen protector and was cared in the same way and had NO scratches. Apple need to respond to this.

Feb 15, 2017 7:57 AM in response to jake.underwood26

6S for only a few weeks and already there is a scratch. I've treated this thing like a precious fragile object, which it clearly is.


I chatted with apple support and they not only told me it wasn't covered and was to be expected but I have to buy a case. To top it all off they randomly cut off the chat! Disgusting level of service.


I shouldn't need to put a case on this object that should be designed for regular use. I would expect a replacement for this but I am told by apple I need to pay for a repair! Perhaps I will keep it in a locked padded case and use it solely by voice commands from now on....


How do I get Apple to take responsibility and replace this device?

Sep 24, 2014 8:51 AM in response to jake.underwood26

After 2 years of heavy use and no screen cover, my iPhone 5 never had a scratch.


Less than a week into owning an iPhone 6, I have a good sized scratch on my screen. So disappointed. I only ever had a bumper on my old phone and would totally throw it in my purse with my other stuff with no issues. Now I guess I'll have to get a cover for the screen. Definitely seemed easier to scratch.

Sep 25, 2014 9:59 AM in response to jake.underwood26

Yes absolutely!


I have a 4.7 iPhone 6 and after 6 days use the corners are showing a lot of very fine scratches.

It looks like someone has been at it with a fine grade sand paper.

Have been carefull with it, even keeping it in a soft case.


In comparison my 3 year old iPhone 4s has barely a scratch on it!


I don't know if it is some sort of production fault but I do know it's no where near as hard wearing as the old glass.

Very disappointed!

Sep 26, 2014 10:17 AM in response to jake.underwood26

I am also facing the same problem. I've had my iPhone 6 Plus for only one week. It was delivered on Friday, September 19th. Last night, I noticed that the glass screen has scratches and scuffs. I have never needed to use a screen protector on any of my iPhones (3G, 4, 5, 5s) and only after one week of normal use, it already shows scratches? What is going on Apple? Is this a production fault on my phone? I can't seem to find anyone else on the internet who is having these problems.


Videos online show product testers rubbing their keys to the screen and show no scratches. I am really dissapointed, Apple. I hope that you can help remedy this problem.

Sep 27, 2014 4:12 AM in response to jake.underwood26

Well I just got back from a "Genius" appointment.

Showed the chap the phone and explained the problem.

He says "oh dear, yeah cosmetic damage is not covered under the warranty".

I show him my 4s and five year old touch, which have very few scratches. I ask why my 6 is so susceptible to scratches.

He said, "I've had an iPhone 6 for a week too and mine doesn't have any scratches".

I pointed out that maybe his doesn't have the same production fault as mine.

"sorry, cosmetic damage is not covered by the warranty"

I lost my patience around then and left"


I hope anyone else who tries gets a more intelligent response.

It seems the official response is to blame the customer.


Im absolutely disgusted!

Sep 27, 2014 7:46 AM in response to Ivoryspringer

I have had my iPhone 6 from the first day of availability and thankfully have no scratches. However yesterday I put this beautiful form factor phone in an ugly Defender Case. It is kind of odd, sort of like covering a new car's carpet with floor matts and ultimately selling the car years latter only to have the next owner enjoy the original carpet. The iPhone 6 and 6 Plus screens are indeed a beauty to behold and the phones look great in the Apple leather and silicone cases. However from this thread I hope most owners buy screen protectors or cases with an integrated screen protector.

Sep 27, 2014 11:02 AM in response to Ivoryspringer

Ivoryspringer wrote:


Well I just got back from a "Genius" appointment.

Showed the chap the phone and explained the problem.

He says "oh dear, yeah cosmetic damage is not covered under the warranty".

I show him my 4s and five year old touch, which have very few scratches. I ask why my 6 is so susceptible to scratches.

He said, "I've had an iPhone 6 for a week too and mine doesn't have any scratches".

I pointed out that maybe his doesn't have the same production fault as mine.

"sorry, cosmetic damage is not covered by the warranty"

I lost my patience around then and left"


I hope anyone else who tries gets a more intelligent response.

It seems the official response is to blame the customer.


Im absolutely disgusted!


He gave you a very intelligent response. Cosmetic damage has never been covered under Apple's warranty.

Why did you not put the iPhone into a case or use a screen protector?

Sep 27, 2014 12:17 PM in response to Ivoryspringer

Ivoryspringer wrote:


Because my previous iPhone had gorilla glass and was resistance to scratching.

I never had the need for a screen protector.


The point being that the new screen is way more susceptible to scratching.


But thanks for your help!


And the iPhone 6 uses Gorilla Glass, too.

It could be using transparent aluminum for a screen. You'd still be wise to use a screen protector, even if it's just to keep dust off the thing.

iPhone 6 screen easily scratched?

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