iPhone 6 screen easily scratched?

Have been taking EXTREMELY good care of my 6+, but the corners already have visible scratches. Anyone else experiencing this?

iPhone 6 Plus, iOS 8

Posted on Sep 23, 2014 11:18 AM

Reply
1,441 replies

Feb 17, 2015 3:45 PM in response to Dante Cooper

Dante I also prefer to not use a cover, and I don't think you should have to unless you do something that exposes the phone to very hard materials, like sand. Apple has worked to move the pixels much closer to the screen for better images and the last thing I want to do is mess up that technology with a screen cover that moves pixels away from the screen surface. My experience with my iPhone 6 plus that I bought in December, is that it is very scratch resistant. I do not have a screen cover and I have not taken any special precautions. My phone often shares the pocket with my car keys. Cleaning usually involves me wiping it on my jeans or shirt. There are no scratches on the screen. One thing I've noticed is that anything shows up on the surface of this phone, much more so than my 5s did. When I first checked for scratches under a bright light after reading this thread, it looked like there were a lot of small scratches, but they wiped off with a clean dry cloth; so, a dirty screen can look scratched. I think it was just body oil and very fine pieces of lint. Given that the screen is supposed to be gorilla glass, it should not scratch under normal use and no one should have to use a screen protector for normal use.

Feb 17, 2015 4:17 PM in response to ToastyFlake

ToastyFlake wrote:


Dante I also prefer to not use a cover, and I don't think you should have to unless you do something that exposes the phone to very hard materials, like sand. Apple has worked to move the pixels much closer to the screen for better images and the last thing I want to do is mess up that technology with a screen cover that moves pixels away from the screen surface. My experience with my iPhone 6 plus that I bought in December, is that it is very scratch resistant. I do not have a screen cover and I have not taken any special precautions. My phone often shares the pocket with my car keys. Cleaning usually involves me wiping it on my jeans or shirt. There are no scratches on the screen. One thing I've noticed is that anything shows up on the surface of this phone, much more so than my 5s did. When I first checked for scratches under a bright light after reading this thread, it looked like there were a lot of small scratches, but they wiped off with a clean dry cloth; so, a dirty screen can look scratched. I think it was just body oil and very fine pieces of lint. Given that the screen is supposed to be gorilla glass, it should not scratch under normal use and no one should have to use a screen protector for normal use.

You might want to revisit that thought. There is no way you can "move pixels" with or without a screen protector.

Feb 17, 2015 5:34 PM in response to ToastyFlake

ToastyFlake wrote:


You are being pedantic rbrylawski. The top surface of the screen protector essentially becomes the new surface of the screen and this surface is further away from the pixels than the original screen surface.

That's a stitch. You can say you don't like the feel of a screen protector. You can say you don't think you should need a screen protector. But your utter lack of any scientific understanding, stating that a micron thin screen protector, takes you further from the pixels is simply ridiculous and laughable. You actually asserted in your previous post that a screen protector "moves pixels away from the screen," which is simply impossible to do. At least use an argument that has merit. Yours simply has none. Zip. Nadda.

Feb 17, 2015 6:40 PM in response to ToastyFlake

ToastyFlake wrote:


Hmmm. You seem to have problems with the concept of distance. That's ok, you don't need to understand everything. If you like a screen protector, that's fine. The main point is, people should not have to have one to protect against scratches, unless they expose their phone to extremely abrasive substances, like sand.

That's the only valid point you've made. And I don't have any problems with distance.

Feb 18, 2015 12:20 PM in response to lobsterghost1

Adding my voice to the cacophony - had mine 1 day, have 3 full length scratches. One of the scratches happened in the store when the store clerk gently lay the phone face down - I guess I picked it up too abusively (I used my fingers rather than telepathy) - it was a visible scratch I noticed about a minute after leaving the store. Since then it's lived entirely in my pocket and bedside table the whole time, and I've been treating it gently and with high caution. No other objects in my pockets, and the scratches are grooved enough to trace with a thumbnail.


Returning it and cancelling my contract (for reasons other than this), but I thought I'd add my voice to the cacophony. Apple's attempt at providing a toughened screen has resulted in an utter failure in comparison to previous models.

Feb 18, 2015 9:25 PM in response to jake.underwood26

I have the same problem with mine.

there is no reason for the screeen to be scratched.

But than again i feel like it is my fault as well. My previous phone was HTC one and they use premium quality material. The phone has falled to the ground couple of times but never ever i had a small scratch on the screen.

Unfortunately, Apple being a premium brand (so to speak) they do not use a premium quality material. So expecting it and taking it granted of what HTC does was my mistake.

Feb 24, 2015 5:08 AM in response to notahappycamper75

HI there, what most people complaining about scratches don't undestand is that those scratches occurring under the protective film even, are not produced by dropping the phone, dropping the phone usually brakes the whole screen! The problem is that ( as you could see on ytube on presentation videos of gorilla tile glass ) pressing the screen in a single point ( like when you carry the phone in your jeans pocket and without realizing you push against a desk, or while driving with the phone in your pocket and enough pressure builds on the screen , that kind of bends... Not enough to brake, but just to produce those difformities )

The only option is to carry it in somekind of pouch that does not pressure the screen!Gorilla type glass, only protects from scratch ( like when you rubb the keys or a blade on the screen) BUT IT DOES produce those thinny ,yet sometimes long "scratches) when pressured ( and not scratched) even under a protective film ...

So don't apply any PRESSURE on the screen!

good luck!

Feb 24, 2015 12:03 PM in response to petermac87

So, ignoring the dropped phones, there's plenty of reports of people's phones being scratched in their pockets that *haven't* had any unusual pressure applied. Having one of these potentially bad batches of glass myself, and then comparing to my wife's phone I can absolutely confirm that some of these phones scratch FAR more easily than others.


Mine, for instance, will (and does) get scratched from the act of pulling the phone out of my pocket, possibly due to a rounded and smooth pop-rivet in my jeans (which hasn't scratched any other phone I've ever had, ever). My wife's same model iphone 6 does not get scratched from the same action - even if I apply more force, her's doesn't mark in any way whatsoever. Mine gets a new scratch each time. There is absolutely a difference between these two phones - but Apple don't believe or care, and my carrier believes it's Apple's fault (and thus not theirs). Either way, I'm stuck with a faulty and scratched phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6 screen easily scratched?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.