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I cannot connect to App store since updating to iOS 8 on my Iphone 4

I have tried accessing both the App Store and Itunes both just continue to try to connect but never seem to. I have tried to go to Settings to check and when I click app store in settings it completely locks up and then goes back to main screen.


Has anyone else encountered this since the iOS 8 update last week? Is there a work around?

iPhone 5s, iOS 8

Posted on Sep 23, 2014 2:09 PM

Reply
42 replies

Sep 26, 2014 6:18 AM in response to Selt75

Hello Selt75


If you are having issues connecting to the iTunes and App Store, then check out the article below to go over some setting on your iPhone to make sure that you can access them. One of the other thing to do, is make sure that you are up to date as a new software update was just released for iOS.


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


Regards,

-Norm G.

Oct 25, 2014 8:32 AM in response to Selt75

I did, I kept getting an error message telling me something to the effect of, "Cannot connect to iTunes store, (error -3212)" when trying to update my apps. In doing some Google searching, I found another Apple Forum thread that suggested that if you nave Norton, go in and change your settings. I went into the Firewall settings, and searched for "itunes" and changed the setting from "Auto" to "Allow". That fixed my connection issues to the iTunes store and was able to update my apps.

Nov 18, 2014 4:34 PM in response to Selt75

I fixed this on my iphone 5. I could sign on from my laptop but not my iPhone so I knew my account was valid.

The following worked for me:

Go to Settings, ITunes & App Store, select "Apple ID: <id_name>", select "View Apple ID", enter password.

It seemed that you need to synchronise the account credentials stored on your phone with those in the App Store.

Bah humbug!

Nov 22, 2014 8:46 PM in response to JM4522

Great, the tip of signing out and signing in to Appstore worked after I was crazy why my iPhone 6+ did not connect to the App Store. Thanks for the tip. So go to Settings -> iTunes &App Store -> clike the Apple ID and sign out and sign in again with your password and it just worked fine.

Thanks for the tip, the forum really helped than going thru round and round with the lousy apple online support.

I say this since I have had a problem to 'Backup' or 'Restore' or 'Sync', none of this worked with my iPhone 5 when after I updated to IOS 8.0.1 when I wanted to restore that data to my iPhone 6+, for two months there is an open support with Apple online support the guys talk so sweetly on the phone and on the chat and as if there sooo... much committed but never call back to settle the issue after putting it off to check with engineering team. The error says 'Cannot backup due to an error', that is all. I finally gave up and setup my iPhone 6+ as a new phone and trying to recover data from one App to other, it is really painful.

I really gave up hope Apple is the greatest company with this experience till today the bug is not resolved.

I cannot connect to App store since updating to iOS 8 on my Iphone 4

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