How do I report an Apple Support Community user?

Zach T,

Thank you. I appreciate the follow-up. I would also ask to send warnings to those users, and also after a certain number of warnings, to deactivate those users. I have received warnings for posting info (not rude in any nature) but likely because they were not of technical nature. In that aspect I would hope that ASC is consistent how the posts are moderated.

Thank you.

We do have a process in place for warning and banning users. We strive to be consistent and fair to all of our users, no matter their level or how long they have been posting. I hope this helps.

Cheers, Zack

You are correct but you must have realized by now the status quo will remain.

Stop following that thread. Any thread that has gone on for the number of years that one has and has over 500 pages is not kept around for the technical advice it has to offer or the polite conversation. It is what is know as a 'honeypot' a thread kept around for the sole purpose of giving people who what to complain and argue somewhere to go so they don't gum up the rest of the forum (hopefully).

I'm afraid you jousting at windmills here, just move on.

regards

I think you misunderstand that thread. I have been following it for months because I have the same issue with my MBP that thousands who have posted there have and we are hoping someone will finally find a solution to our problems that are not being addressed by Apple. One poster gets more kick out of attacking posters trying to work it out, than helping.

Exactly, ella.

No I am afraid you don;t understand the thread.

I feel sorry for you that you have a problem with your system that you have not been able to resolve but if you think a thread that has gone on for years and has over 500 pages will offer any resolution you are mistaken.

Kind of brings up images of Dickens 'Bleak House'

Actually, while the thread is regarding the MBP from 2011, the thread itself was not started until Feb 2013. And yes, the thread continues to grow as the issue remains unresolved and with each day there are more 2011 MBP owners come across the same issue. The thread exists for those affected to confirm it is not a one-off defect as Apple would like them to believe, and also to get advice from others who may be able to help get a little more life out of a crippled machine since not all of us jump at the opportunity to empty our wallets to Apple just because there is something newer available.

Zach T,

While in theory what you have said makes sense as it relates to being consistent and fair to users on ASC regardless of how many posts, how long they have been a member, or what level they are, that seems to be a contradiction to the actual practice on ASC of not being able to report or not getting more attention here until level 2 is reached. Points here are awarded for being "helpful" but that in no way provides assurance that the user will be in good conduct.

I understand that the thread in question is not the only one you are monitoring but do hope that you will moderate the behavior of users who are either rude or are not posting anything related to the thread or something non-technical.

Would you also kindly educate the users of ASC as to how threads are being monitored/moderated?

Thank you.

Zach T,

Could a moderator please look at the following thread?

Re: 2011 MacBook Pro and Discrete Graphics Card

We are watching that thread. It’s full of non-technical posts at this time. If you have an issue with a particular post where another user is being rude to you, please let me know which one specifically.

Thank you Zach T.

My hopes are that this thread once again becomes of user to those reading through the posts, and not as you mentioned, a thread full of non-technical posts. As the team is already monitoring this thread, I believe you would already clearly see that the posts of a specific user (some refer to as a troll) that many have pointed out is resulting in many of the non-technical responses and taking away from the true purpose of why people who have the same issue with the 2011 Macbook Pro with Discrete GPU come here in the first place.

I understand and appreciate your concerns. We would step in if another user is being particularly rude, but the best I can advise in this situation is to ignore a user to deem to be trolling and only respond to posts you feel are more technical. Best of luck.

I Went to a forum just to discuss using iphine as a radio and KiltedTim was there beraying everyone who wants to talk about the topic. Insulted me and them when i replied he reported me. He is a trpuble maker and not interested in the topic in that thread how is he allowed there and not me?

Snerious wrote:

I Went to a forum just to discuss using iphine as a radio and KiltedTim was there beraying everyone who wants to talk about the topic. Insulted me and them when i replied he reported me. He is a trpuble maker and not interested in the topic in that thread how is he allowed there and not me?

No one is stopping you from posting in that thread. As many have attempted to point out to you, it is likely a colossal waste of time, but no one is preventing you from doing so.