How do I report an Apple Support Community user?

If you want to post a link to a thread and alert me to which user you’re referring to, I can take a look.

Zack, Curiosity overwhelmed me.

It's whole conversation in a very long (and sometimes contentious) thread (530+ PAGES). The conversation hard to follow as the threading is long gone. One needs to look at the other's postings as well - doesn't seem to bother them much. I began by following the "in response to" links. jasoprano is new and may be taking things a bit too seriously?

https://discussions.apple.com/thread/4766577?answerId=26611041022#26611041022

did you mean to reply to me or to Zack T. ? He is a very gracious and helpful Host and may be a busy one! Just answer his questions and he will take it from there, I am sure.

CCC

These are pretty lightly moderated discussions...which most of us like. The hosts, Zack is great to work with, take a very light handed approach and don't remove posts/people unless they really cross the line. Simply being impertinent or impolite usually doesn't do it, up to a point.

While those who are repeatedly rude irritate all of us, most have just gotten to the point of ignoring them...or when possible respond to a user in as politely as we can. Let the contrast speak for itself.

Stick around, use ASC and just draw your own conclusions as to who you want to take advice from. Ignore those who push your buttons.

Ralph has explained the realities here and given very sage advice

My experience is to be direct is best policy. Reply to Zack T.'s questions. He is our Host (Apple Employee), and likely to disregard anything not directed to him.

Regarding the emails... delete them like we all do.

My observation of your style seems passive-aggressively asking for trouble. Ignoring is the best policy... which I intend to do henceforth.

CCC

I am also on that same forum and there is a specific user who posts but does not contribute any help to those actually needing assistance on that forum. I have had posts removed because the content was flagged as "non-technical". I reported the same user to the community feedback but that user's non-technical posts do not get removed.

The moderators of the forums need to be consistent in how they moderate and the criteria they use to remove posts.

Couldn't agree more about even-handedness...

However, Zack T. - our Community Host is on the job now. All comments should be directed to him if you want them to be considered in his decisions and subsequent actions.

BTW, Zack T. has always been VERY even handed and helpful, in my experience.

CCC

jasoprano --

I agree with you completely. It is actually trolling. And as you said, it's surprising to see a L8 poster continually behaving that way.

Zach T,

Would like to hear a reply from you regarding the forum that's been referred to here already. And also, to discuss why some posts are removed and others are not. I have sent email to the Apple Community Feedback but never once have received a reply. Consistency is key in terms of moderating a forum, and there should be no dependency on how long a user has been with the community, how many posts, or what level.

Would be great if this place was finally run as a community forum. This should be a place where users can come together and openly discuss issues they are having with Apple products, regardless of whether the solution is through Apple or elsewhere. Many people come here seeking advice after not getting any traction or attention from Apple.

Thank you all for weighing in. We try to be even handed in moderation as best we can. As you noted, as a Level 1, you do not have the ability to report posts yet. The advice to try to ignore a poster who isn't being helpful is a good one, but if you truly feel they are crossing a line, please post "Could a moderator please look at this post" and it will get our attention. I hope you feel more welcomed in ASC moving forward.

Zach T,

Thanks. Would appreciate if a moderator could look at the following forum and see if there are posts that should be removed. You can see many examples in pages 562, 563. Many other examples if you wish to go through that entire thread. Please advise as to why those posts are not being moderated. As others have mentioned, expectations should be higher from a non-level 1 poster.

Re: 2011 MacBook Pro and Discrete Graphics Card

I would also feel more welcomed in ASC if the forum feedback email would reply to inquiries. I know that nothing is perfect and hope to continue to see improvements here going forward.

~Bee

As you are not a level 1 user, would you do us all a favor and report the user if you have not done so already? If you have, and those posts continue to remain on the thread, then I would ask Zach T to look into whether this is what ASC considers as even-handed moderating.

I'm going to go through that thread and remove some of the ruder posts. Typically when a post gets that long, we let users get away with a little more, but we do not tolerate being rude to other users. You will typically get better responses by reporting a post or bringing them up here until you reach level 2.