my phone has been deactivated.. i tried to activate using home button and power button to connect to itunes however my phone remains deactivated..what should i do?

my phone has been deactivated.. i tried to activate using home button and power button to connect to itunes however my phone remains deactivated..what should i do?

iPhone 3G, iOS 3.0

Posted on Sep 24, 2014 9:06 AM

Reply
1 reply

Sep 27, 2014 8:38 AM in response to cezzz

Hello there, cezz.


The following Knowledge Base article offers up some great information regarding activation help:


Get help activating your iPhone

http://support.apple.com/kb/ts3424


  1. If your carrier provided a SIM card, make sure it's in your iPhone.
  2. Restart the iPhone.
  3. Try to reach the activation server another way, then try to activate.
    • Try connecting to a known-good Wi-Fi network if you can't activate using a cellular data connection.
    • Try connecting to iTunes if you can't activate using Wi-Fi.
  4. Restore the iPhone.
  5. Check the system status for iOS Device Activation. If the iOS Device Activation status isn't green, try activating your iPhone later.

If you receive an alert message when you try to activate your iPhone, place the iPhone in recovery mode and perform a restore. If you still can't complete the setup assistant due to an activation error, contact Apple for assistance.

If you're asked to enter a password to proceed with activating the iPhone, Activation Lock might be enabled as part of Find my iPhone.


If your issue is with your device being disabled due to a forgotten password, then this article will be of use for you:


iOS: Forgot passcode or device disabled

http://support.apple.com/kb/ht1212


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my phone has been deactivated.. i tried to activate using home button and power button to connect to itunes however my phone remains deactivated..what should i do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.