Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 8.0.1 no service and no touch id

Looks like iOS 8.0.1 broke my ability to make a phone call and touch ID on my iPhone 6+. Hope there is an iOS 8.0.2 in the next few hours.

Posted on Sep 24, 2014 10:25 AM

Reply
246 replies

Sep 24, 2014 4:57 PM in response to OtisTyler

It not only merits a letter of apology but it merits Tim Cook to put up a video message on the home page both apologizing and promising to do right by us. I've suggested to Apple Support that that "do right" should be free Apple Care for all who installed 8.01 (they track who we are).


This is a major problem to not have phone service for going on 7 hours now and no estimate of how much longer it will take to fix. A lot of people only have a cell phone and people can be put in danger if they don't have access to making an emergency call.


<Edited by Host>

Sep 24, 2014 5:16 PM in response to Legion74

Is there a way to downgrade? Ive been stuck all day without a phone. This is a major problem as my iPhones is tied to my business and cannot receive any calls at this point. This is unacceptable service from Apple, I'm so ****** I'm considering returning the phone if there is not a fix by the time I wake up tomorrow morning. Ive been with Apple for years and have many of their products but this is just a slap in the face considering people rely on their phones for business purposes. In this day in age how difficult is it to allow a downgrade if something isn't working properly... Microsoft allows it!!!!!!!


Normally I wouldnt be so upset but I rely heavily on this phone for work purposes and customers cannot reach me now.

Sep 25, 2014 1:29 AM in response to rgersmrk

I had my iPhone 6 for 6 hours when the released this 8.0.1 update, which I installed OTA and now I have no service and no touch ID. Spent all night trying to get back to iOS 8 but the restore keeps failing with unknown error 17.


No Genius bar appointments until Monday.


iPhone 6 128GB - UK EE


Any thoughts on other ways to restore?

iOS 8.0.1 no service and no touch id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.