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iOS 8.0.1 no service and no touch id

Looks like iOS 8.0.1 broke my ability to make a phone call and touch ID on my iPhone 6+. Hope there is an iOS 8.0.2 in the next few hours.

Posted on Sep 24, 2014 10:25 AM

Reply
246 replies

Sep 24, 2014 2:17 PM in response to Doug Smart

Luckily - my iPhone 6 and iPad Mini only downloaded the update -- but when I go to "install" it -- it comes up with an error message saying that it cannot install the update because "you are no longer connected to the internet". I contacted Apple support via chat and they told me that they pulled the update because of problems with it --- after now just seeing this thread -- I think that was an UNDERSTATEMENT! They didn't have a timeline for when it would be fixed either. If you can get through to support via chat (seemed the quickest for me) - they will walk you through whatever steps necessary to get you back up and running.

Sep 24, 2014 2:33 PM in response to lowbug

This is what I received from AppleTalk and it has worked on my iPhone 6+

Use recovery mode Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup. 1. Disconnect all cables from your device. 2. Turn off your device. 3. Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on. 4. Continue holding the Home button until you see the Connect to iTunes screen. 5. iTunes will alert you that it has detected a device in recovery mode. 6. Click OK, then restore the device.

Do this even if you have synced.

Sep 24, 2014 3:59 PM in response to christian0415

ran into the same problem with my iPhone 6 (T-Mobile, US). Touch ID will no longer work, and I don't get a connection.


Is there a way to fix this problem without downloading the full IPSW? I am on the road with somewhat limited internet access (slow hotel internet) and need to be able to make and receive phone calls soon. Is there a point in going to an Apple Store?

Sep 24, 2014 4:01 PM in response to rgersmrk

I got the iPhone 6 yesterday from AT&T. Today I read somewhere about problems Apple was having with the IOS 8.0.1 upgrade/patch. I didn't know there was such an upgrade until then. I didn't think it would affect me, because I still have IOS 8. Then later today the phone froze up and touch ID stopped working. I re booted the phone and the screen un froze, and touch ID started working again. I am still not getting LTE cellular service. I made a test phone call, so I am getting some cellular, it says 4G, but not LTE.


I guess I will have to wait until this issue is fixed by apple, like everyone else.

iOS 8.0.1 no service and no touch id

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