My itunes won't open

Great! Deleting the itunes folder in the apple computer folder did the trick. You have saved my sanity. Many many thanks b noir.

oh lordy, jcwntr00 ... i think you might have malware.

i'm pretty certain about this one:

WinFavorites

... and i'm pretty worried about a bunch of the other names in there.

it looks like you're running AVG as your antivirus? try downloading fresh definitions and scanning vigorously for malware. if that shows up nothing, check to see if GriSoft offer "online" scans. they can sometimes pick up infections even when the security software on the PC has been disabled.

if GriSoft don't do online scans, try running the online scan at Symantec to see if that shows up any infections. (apologies in advance ... i've done the Symantec online scan myself, and it takes an eternity to complete.) here's a link through to the Symantec Scan:

Symantec Security Check

keep us posted on what turns up.

I am not able to launch iTunes 7.0. I keep getting an error message

“ The folder “iTunes” cannot be found or created and is required. The default location for this folder is inside the “My Music” folder”

I tried uninstalling and reinstalling, but doesn’t seem to help. I also disabled the antivirus during installation. Pl help!


Dell Latitude D600 Windows XP

Hi, everyone.

I'm having the exact same problem as jcwntr00 here: iTunes won't open no matter how many times I click, I don't have Norton, deleting the folder won't work, no dice with doing a selective start up, and Symantec and Ad-Aware scans came up clean.

In addition, unlike Ph0EnyX37, iTunes.exe isn't running in my processes. Plugging in my iPod that should automatically update won't open iTunes like it usually does or installing the latest version of iTunes didn't work, either.

I find it a little suspicious that my iTunes trouble started on the same day Windows starts (wrongly, mind you) nagging me about not having a genuine copy of Windows. Or maybe I just have really bad luck like that.

Dell Inspiron 600m Windows XP

Dell 600m Windows XP

Windows XP

yeah, malware is sort of a "catchall" term for adware, viruses, worms, etc. (the distinctions between the classes are a bit blurry.)

i don't like the way that the ActiveX control isn't downloading from Symantec. your security software may well have been compromised here, and i think we probably need to make sure that everything has been cleaned off. it might be a good idea here to try visiting a reputable malware removal forum where a specialist helper can have a look at at a HijackThis log from your PC. (i'm not trying to get rid of you here ... i just think we should try to get some specialist opinions.)

there's a list of several good malware removal help forums at the end of this document:

doxdesk: other sites about parasites

b noir, if I could ask for your assistance, I would be very grateful. I am having a very hard time getting itunes 7.0.1 to open. It will no longer open when clicking on the desktop icon and will only open after connecting my iPod. Even then it takes more than 3 minutes before my library pops up. I checked out the advice you gave another person regarding the use of MSCONFIG to troubleshoot for possible conflicts. A process in the steps is getting me a little nervous, as I am no computer genius. In step 11 of the msconfig procedure, it says to restart and log in to windows. When my computer boots up (Windows XP), all I have to do is chose either my icon or my wife's and my programs load. Is this saying that I need a password? Is that what it means by logging in? If I had a password I certainly do not know it anmore and I fear being totally locked out of my own computer. Second, is it possible that a conflict does exist as once iTunes is open my program freezes any time I attempt to go to ANY video section (music videos, TV Shows, Movies). I can play any and all video currently in my library, but I cannt go brwse or shop through the sections. Even though my computer is authorized, each and every time I attempt to go to TV shows I get a message saying that I cannot browse these album covers. Any advice?

In step 11 of the msconfig procedure, it says to restart and log in to windows. When my computer boots up (Windows XP), all I have to do is chose either my icon or my wife's and my programs load. Is this saying that I need a password?

nope, you're fine. (you're actually like me ... i set up a test account on belladonna, and i see that screen when i restart too.) if you don't have a password for your account, all you need to do at that stage to log in is click on your user account's icon.

do you have a different thread where you're troubleshooting this, Slats? if so, could you reply with a link to it? (i'd like to have a look at your symptoms in more detail, and this thread is getting too complex for me to manage ... i keep missing folks' replies in it. so if we could continue discussions in your other thread, that would be ideal.)

Same thing happen to me how I fixed --uninstalled itunes and quick time than went to internet download itune7 when pop up window came up i selected run instead of save when download was complete itunes worked hope yours will also.

b noir, please see my thread "Video Problems with 7.0.1" Just listed all the symptoms that you requested. Thanks in advance for your time and your patience.

I have instead itunes 7.0 more then once on my computer. Every time I Click on the icon itunes will not come up. I have tried to install itunes more then once every time I have done this my computer says "itunes has been successfully installed." I have already tried all of the steps I have found on Apple to help me.

HP Windows XP