Apple Event: May 7th at 7 am PT
So I just have this iPhone 6 for a week and already have an issue...
I can dial a call....but can't hear anything....
If I put it on speak phone.....I can hear everything....
not sure way....just seems like the ear speaker is out for some reason
I rebooted.....I synced.....I re-intalled...
same issue still happens.....no sound coming-out of the ear speaker....
anyone care to help?
Masterdiver77
iPhone 6, iOS 8
I had the same exact issue! Apple does not cheaply make their devices, but yes sometimes they will have defects or issues. Some on apples side some on the users side. If you have dropped your phone recently or it has been jostled in any way, the connectors up in the earpiece could have possibly come loose resulting in no sound. If you are a "tech savvy" person like me this is an easy fix. To fix this issue, you just need to, open the phone take the screen off then the earpiece and make sure the connector right above the little speaker is clean and firmly connected. But if you are not exactly "tech savvy", then I would look up a disassembley/ reassembly of an iPhone 6 screen on YouTube. And if that's too complicated for you, then I would recommend taking the phone into a repair shop or expirienced friend to fix your iPhone. I did this and it worked like a charm hope it does for you too!
Ps: I know this question was asked in 2014 and it's 2017, but this should help people currently having this issue solve it.
SOLVED. I had this issue. I had no earphones handy. I gently inserted the plastic end of a ballpoint refill into the headphone socket. It would only go in about 5mm but straight away the volume message changed from headphones to volume. Happy days,...
What a load of bulls**t I am reading here about switching airplane mode, bluetooth, hearing aid enabled, voice memo, reset phone settings etc ......unbelievable!!
I Am having the Same issue. Have you figured it out yet? People can only hear me if its on speaker.
Nope not yet....
Its weird , today I was able to hear a few calls but then the phone would revert back to not being able to hear anything. The only way I can communicate is when using the speakerphone function.
Not sure maybe some sort of proximity sensor isn't working correctly like when I put the phone up to my ear the iPhone 6 doesn't sense it there and therefore doesn't think i have it next to my ear maybe??? I don't know......i just want the **** thing to make a decision whether its going to work or not....tired of playing around with it trying to figure out if i screwed it up in someway or not...
Im not finding out anything online or in these threads in the apple forums......so its looking more like I'm going to have to visit the apple store and get another one.....
*****
WHen you try to adjust the volume, does it say ringer or headphones on the screen? If it says headphones, something is stuck in the jack and your phone thinks you have headphones plugged in. Speaker will work. use compressed air to clean it. Worked like a charm with my iphone 6 plus. Don't try to stick your headphones in then pull them out; could make it worse. Hopefully this will solve the issue!
To answer your question.....
When I try to use the volume it just shows the volume going up like normal.....and doesn't show the headphones.
Now i did update the phone last night to the new IOS 8.2 which seemed to help a bit......it seems like I'm able to hear calls again......just weird that an update would influence the speaker part....We'll see if it stays or not.....
I gotta be able to trust this thing will work when i need it...
Ill keep everyone posted....I haven't had any calls today so Ill see how it performs...
Ok......
Now its back to doing the same thing again. Dials the call....but can't hear a darn thing. THIS IS SO FRUSTRATING !!
I need this thing for work and I can't trust it to be reliable. Looks like I'm heading over to the Apple store to see if a Genius can figure this thing out out.
I did get a warranty when I bought it through Verizon, but I don't know if I should take it to them? or the Apple store??
Id call to ask but......I can't seem to hear anything when dialing...
to be continued....
Hi,
I have the same issue, i have my iPhone 6 for about a week and this happened, the calls only work on the loud speaker the ear speaker stopped working, froze twice and voice to text despaired all the way. I did reboot, restore to factory settings and nothing changed.
I called Apple after waiting 30 min on hold someone finally picked up this line. They offered me an exchange that will cost me $31.00 and also put a hold in the amount of $700.
I have to say i have had Samsung phones up until now, when Apple released the iPhone 6 i figured let me see what people see in these apple iphones, OH DO I REGRET ORDERING THIS PHONE.
I usually don't complain much but here i go.
BAD CUSTOMER SERVICE!!! BAD PHONE DESIGN!!! BAD SOFTWARE DESIGN!!!
Its a pity to watch such a strong sophisticated company like Apple fall so much every year since STEVE JOBS is no longer with them.
Ok.....
The Drama continues....
So I go to Verizon and explain to them my issue with the phone not being able to hear any calls.....and the reps there tried it out right in front of me to validate my story.....Sooo.....on 3 separate attempts the phone does not work at all just like I described to them......They make a call to their own store with my phone....and another rep tries to answer the call and cannot here a thing.......So another rep steps in....does the same thing but to another cell phone.....Bang!....same thing happens.....3rd rep steps in looks a little befuddled.......tries his jedi mind-tricks on it.....and yes...once again....the iPhone 6 which I've only had 10 days......Does not hear a darn thing !!
I failed to see that in the Keynote speech that the new iPhone 6 that it only can be used for texts, surfing the net, and taking photos......What the heck happened to the PHONE part.....in iPhone???
So....Verizon labeled my phone as DOA in their system and has ordered me another one.....which is backordered until mid-October.......at best
SO.......let me sum this up for you.....I have paid for a new IPHONE 6 for which I am not able to use for roughly an entire month !!!
But hey.......it makes a great coaster......which I used at a great Chinese restaurant yesterday when some friends asked me how I like the new iPhone 6 .....
Now onto the next adventure.........wondering when this thing is going to arrive !
To be continued..........again......still
I just bought iPhone 6 yesterday and used it for a day. Today suddenly earpiece stopped working like all others mentioned in this thread. If I switch it to speakerphone then only I can hear and others can hear me too over the call.
Very frustrating......
A brand new device but seems very poorly build.
Oh Please. Get a grip.
Try restoring as new if you haven't. If the issue persists, then you may have a defective phone that needs to be replaced.
~Lyssa
My iPhone 6 Plus has the same issue what sure I do?
You can try this support document. iOS: Can't hear through the receiver or speakers
Hi, I'm new to this site but have been a loyal apple customer (so far!) for years. I'm shocked to see other people are having this same issue with their new iPhone. Within hours of receiving my new iPhone 6, I started having problems with the speaker too. The person on the other end can only hear me if I use the speaker phone, and even that doesn't always work. I have spoken with tech specialists from Apple and Verizon on multiple occasions. Verizon wants to keep turfing the issue from one department to another. Apparently customer service and IT don't "get along", and when you call for support, you never know who you're going to get. After at least 6 phone calls (each lasting over an hour between hold times, transfers, turfs, etc), I finally got a very helpful person who, along with all the other reps, agreed that the phone was basically "DOA". She said she would send a "Certified Like New iPhone" replacement to me right away. I didn't qualify for a "new" phone because I was out of the 14 day purchase time frame. I explained that I had issues since day 1 which she verified by looking through all the notes but couldn't do anything else. After refusing to accept a refurbished phone to replace the one I purchased only 3 weeks ago for hundreds of dollars, she very kindly contacted apple who agreed to send me a brand new one. She informed me it had to be delivered to verizon first, then to me. I got it today as promised and wouldn't you know, it is a refurbished iPhone 6. I called verizon right away, was transferred twice then told I would get a call back ASAP. Still waiting!!! Any updates from anyone else having this issue?
This is too strange to see so many similar cases. First time to see this level of poor quality product from a company like Apple.
Mine is back with carrier and lets see what they will conclude.
iphone 6 ear speaker not working
