Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 6 ear speaker not working

So I just have this iPhone 6 for a week and already have an issue...


I can dial a call....but can't hear anything....


If I put it on speak phone.....I can hear everything....


not sure way....just seems like the ear speaker is out for some reason


I rebooted.....I synced.....I re-intalled...


same issue still happens.....no sound coming-out of the ear speaker....


anyone care to help?


Masterdiver77

iPhone 6, iOS 8

Posted on Sep 24, 2014 6:18 PM

Reply
Question marked as Best reply

Posted on Jul 12, 2017 1:14 PM

Hello,

i am having the same issue with the ear speaker has anybody solved the problem yet ? I was in the Apple store they took it to the service and after 10 days they told me that no issue was found... and they gave my phone back... It was working for 2 days and now its back again... I really regret that i bought this phone...:/

123 replies

May 26, 2015 2:50 PM in response to smjdel

smjdel wrote:


WHen you try to adjust the volume, does it say ringer or headphones on the screen? If it says headphones, something is stuck in the jack and your phone thinks you have headphones plugged in. Speaker will work. use compressed air to clean it. Worked like a charm with my iphone 6 plus. Don't try to stick your headphones in then pull them out; could make it worse. Hopefully this will solve the issue!

Jun 11, 2015 8:01 PM in response to mutlutimes

Thank you mutlutimes that worked for me

while headphones are not plugged in, lower volume down to zero & phone registers earphones are not plugged in and works as expected


Long version

similar to others:

  • could not hear when you called someone.
  • could hear through speakerphone.
  • could not hear siri
  • toggle switch above volume would show headphones
  • used great light to confirm nothing in headphone jack
  • phone was purchased about 5 weeks ago and in use up to 1 week less.
  • to my knowledge, a headset had never been plugged into the phone.
  • headphone jack worked with a headset

What fixed it for me:

  • while i was in Settings -> Sound without a headset plugged in, I turned the volume all the way down with the buttons on the side of the phone, and could visually see by watching the ringer volume slider.
  • I then turned it back up towards halfway.
  • touched the ringer volume, could hear.
  • tried siri. could hear.
  • made a phone call, i could hear.


How I reproduce the problem

  • plug in a headset
  • unplug a headset
  • it's stuck on headset
  • turn volume down and keep turning it down, even if it is all the way down, until it switches to 'ringer' instead of 'headset' on the volume overlay


Confirmed again there is nothing in the port. It looks clean and shiny.

Jun 28, 2015 9:48 AM in response to Masterdiver77

My iphone 6 was only 2 weeks old when this happened. What did work and fixed the issue for me was the following;

1) used compressed air and blew it into the earphone jack. You cannot use your breathe btw, it has way too much vapor in it and will more than likely cause more problems. You must use dry air.

2) switch the phone into air plan mode (weird yes) and switch it out of air plane mode. Boom! works again.

Oct 7, 2015 5:24 PM in response to RodneyWalker

I was struggling with the same issue. My iPhone 6 said "headphone volume" with nothing plugged in. I powered the phone down, used compressed air and contact cleaner on the earphone jack, then did multiple insertions and removals of my earbuds. After a few minutes, it magically went back to normal operation (for now).


My phone is out of warranty, so I hope this fixed it. If not, it's upgrade time!

Nov 10, 2015 7:37 PM in response to Masterdiver77

Same problem. Called Apple support and got all the bs that you are passed 14 days. Of course my phone is 16 days old, hence I am getting all the bs run around "we can repair it" or you may get a refurbished phone. I have to wait 2 days for an appointment to the store for these idiots to look at the phone. There is nothing to troubleshoot. The phone is faulty and it needs to be replaced.


Since when did Apple started sucking so badly? 16 days old iPhone can't perform the basic function of being a phone and I have to go through all of the bs of getting a new device without any guarantee that I will actually get it.

iphone 6 ear speaker not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.