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srbuk Author

Level 1

10 points

iCloud Drive Documents deleted

After performing a "reset all settings" on my iPad in iOS 8 I found that all documents have been deleted. I have now read on another forum that this is a bug but Apple Support say that it has not been reported as an issue and after several days am still waiting for a resolution from the engineering team, although a post on the other forum suggested all they had to do was to roll back the iCloud drive to the earlier date a few days ago.

I am astounded that such a serious flaw exists and that the response from Apple in the case of such data loss is not to treat it with greater urgency.

Anyway I write this as a warning:

DO NOT "RESET ALL SETTINGS" IF YOU HAVE DOCUMENTS ON ICLOUD DRIVE.

All other iCloud data was unaffected.

iPad 2, iOS 8

Posted on Sep 25, 2014 12:18 PM

21 replies

Oct 1, 2014 8:16 AM in response to jdelgado_50

Try expresslane.apple.com.

Oct 1, 2014 9:26 AM in response to rmessnerjr

Thanks!

Oct 2, 2014 3:27 AM in response to rmessnerjr

Fantastic! Thank you. It didn't work on my Mac with Yosemite but was able to access my time machine through a mac running mavericks and got it to work.

lweiser

Level 1

4 points

Oct 5, 2014 12:37 PM in response to lweiser

AAfter working with Apple Support for a week, all my documents and Keynote presentations have been restored. Great customer service.

TG149

Level 1

4 points

Oct 8, 2014 8:11 AM in response to srbuk

After working with Apple for the past week their engineers were able to restore all of my documents to iCloud Drive. I must give sincere thanks to "Sarah" my senior advisor. She was fantastic on makimg sure I was given updates every few days on where the issue was at. I am extremely pleased with how Apple handled their mistake. Thank you Apple!!!

JorgeGtz

Level 1

4 points

Oct 21, 2014 11:13 AM in response to srbuk

I have just recently updated my iPad to iOS 8 and found the same issue when I agreed to turn iCloud Drive on. It seems that the transition to Drive, left all Cloud files behind. I thought I have lost everything, until I remembered that I once accessed my documents in my pc through the icloud.com website.

I went to my desktop computer, fired up Chrome and entered icloud.com and voila! all my files were there.

From there, I would then download then and put them in a local drive, and make a copy to dropbox, because iCloud will not be trusted with my documents anymore 🙂

iCloud Drive Documents deleted