itunes will not backup my iphone 6

Hi maria

absolutely the only diferance i have the new 6plus latest 8.1 update and 12.01.26 iTunes really annoying isn't it .😠

Hi Alan,

Yes it is so annoying, I updated in the finish by using wifi/through the air so to speak and left itunes well alone. Do you reckon it is a software update needed for itunes or the actual phone needs updates again?

Also as a complete side note, I never bothered with the 5 I thought stick with the 4s and then go for the 6 as a Christmas treat, do you think the 6 plus is worth it and are you happy with it minus the bugs?

In response to Maria and Alan:

I have 2 iPhones - my old 4S and a new iPhone 6.

My 4S wouldn't back up on iOS 8, so I reverted to iOS 7.1.2. It backs up so I'm sticking with 7.1.2 on the 4S and I'm not going to update it to iOS 8 again, even though I'm running Yosemite and iTunes 12.

Not so much success with the iPhone 6 though. I was so looking forward to my new iPhone 6 but it's been a real disappointment. Even after updating to Yosemite, iTunes 12, and iOS 8.1, I still get a non-specific error message telling me the iPhone 6 can't be backed up to my computer.

So I'm still using the 4S and the bright shiny new iPhone 6 sits in its box like a lemon.

I'm not happy.

HI Anna I didn't mention I had also upgraded to Yosemite I'm wondering if that's where the problem lies I'm persavering with the 6 plus but will be even less impressed if a fix doesn't materialise soon and I loose data

I have just updated my iPhone 6 to iOS8.1 and confirmed that the error message is still there. The status on my iTunes is still "Your iPhone has never been backed up to this computer". Just wondering if there are other alternatives we can pursue to backup our data....:-(

Just a foot note I've just received the new iPad air that backs up no problem so i guess in the issue is defiantly with the phone

I Had posted earlier on the new iPhone geting a backup error when syncing with computer. I have updated iPhone to 8.1 and 12.xx iTunes and attempted to sync. Still get non-specific backup error. . Must be something specific to iPhone 6 hardware, OS8.02, or OS8.1. It still could be iTunes software if communication is different than iPad air. Anyway I'm not very happy about not being able to back up.

If the soft ware communication is the same as iPad air, then it is a iPhone 6 hardware issue that may not be fixable by OS update. I may want money back if the product is defective. Apple is silent on whole issue....it is obviously a problem in looking at all of the people having same problem.

apple why don't you weigh in and tell us what is going on???

Exactly....Apple should update users instead of having reps advise customers to do endless 'restore as new' procedures. Reps are advising customers to pursue solutions which are a clear waste of time...probably because Apple isn't updating their own agents as to an appropriate response. Apple customers are loyal and can endure anything except stupidity.

Everyone who has reported a problem should receive an email from Apple updating them on their progress (or lack of progress). Then the Genius Bars would not be clogged with customers who they cannot help.

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I have same problem as everyone else....a new iPhone 6 Plus which does not backup to iCloud (or computer).

"ITunes could not back up the iPhone because the iPhone disconnected."

And after many days & a zillion failures -

"ITunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for the iPhone, then try again."

So I restored as my Plus new only to yet again receive the first disconnect message. Endless cycle.

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Your phone is defective. I struggled for a week trying to get my Verizon iPhone 6 to backup to iTunes issues (app backup would crash iTunes) and the phone would randomly freeze, give a blue screen and reboot several time when clicking on apps like Facebook. I went to Verizon, who referred me to an Apple Store. The folks at Apple looked at the event log on the phone, and replaced it on the spot, no questions asked. The tech told me that several batches of the Iphone 6 Plus had these same issues, though my IPhone 6 64gb was the first he had seen with bad hardware and/or corrupted hardware. Save your frustration-go directly to an Apple Store and get a new phone

Thanks, Rlindsaypa!!

But this is my 2nd Plus phone. I think the freeze & blue screen is a separate issue then the backup problem.

I've had this one 18 days.....without an iCloud backup.

Like others I kept waiting for an update which would resolve the problem. In absence of that, I'd just like an occasional email update from Apple saying.....we're still working on it. Just good customer service.

It certainly does seem as if Apple is hoping that if it ignores the problem long enough it will go away ...

So after another restore as new.....my Plus failed 4 times to backup to iCloud. The Plus failed to backup with only Apple's base apps loaded.

Gave up on backing up to iCloud and began backing up to computer.

I very slowly began to add apps to my Plus....backing up phone to computer after adding every few apps. When I received the usual 'disconnect message' I restored the last backup.

Interesting I received the 'disconnect message' after adding a single photo (one which I shot with my iPad Mini) Deleted the photo...synced iphone and was able to again backup to computer.

Then I saved my ringtones to Plus and again the phone failed (disconnect message). Deleted the tones, synced and was able to backup.Some apps also triggered backup failure but I haven't yet ascertained which ones. If anyone has a clue what this means, please advise.

I love my Plus....great phone....except for this serious problem.

I just got my 6 plus yesterday and a restore of my data from my 4S that I upgraded from. Everything went smoothly until I tried to do a backup after updating to 8.1 and iTunes 12. I'm so mad at myself as I should have researched and found this before I did the updates. Now I can't get my 6 plus to backup to cloud or my iMac. Everything else works but I get the same message iTunes will not backup my iPhone due to an error. I'd had to think that after waiting more than a month to get my upgrade in the mail that this is a defective unit. Who knows how long it would take to get a replacement 6 plus 64gb?

Okay just to update all that my issue is finally resolved after my visit to Apple service center and I can successfully backup my phone to iTunes and iCloud.

Here is the run down to share:

• The staff at the service center was able to replicate my issue with the same error message of unable to backup to iTunes
• I was advised to backup all my photos to my laptop and use a 3rd party Apps (iDrive Online) to backup my contacts
• At the same time, I copied my critical Notes and noted all the Apps that I had installed on my iPhone
• Initially they were planning to give me a new replacement however the staff proceeded to do a "DFU reset"...according to them a Device Firmware Update first.
• Interestingly after this and setting up as New iPhone, the backup works perfectly on my laptop's iTunes without further errors for the 1st time!
• I proceeded to restore my contacts from iDrive Online Apps and sync the photos from my pictures photo using iTunes
• I was able to restore whatspps messages but unable to get back all my old SMSes (only downside).
• Proceeded to reinstall all the Apps I need on the phone.
• Backup again with no further errors!

Apparently, this looks more like a software issue and according to the staff might be related to files or apps in my previous iPhone5 that is not compatible with iOS8.x. On reflection, I should have backup my Notes to gmail and find another 3rd party Apps that can back up SMSes. My advice for you is to do all the necessary backup using these 3rd Party Apps and hop down to the service center. The staff told me that if the DFU reset does not work, they can then explore to do a new phone replacement.