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Health app lost data after updating to 8.02

My Health app lost all previous days data for steps, distance and flights climbed after updating to 8.02. Anybody else?

iPhone 6, iOS 8, 8.02

Posted on Sep 25, 2014 7:52 PM

Reply
43 replies

Sep 30, 2014 10:54 AM in response to Pitbullsoftball

Ok, so I think I found a solution that works - thanks to the help of Apple Support


1. Back up your Iphone

2. Restore your Iphone

3. Upon the phone starting up - DO NOT RESTORE YOUR DATA

4. Open up Health App (in my case I opened steps)

5. Walk around to see if the app is tracking your steps - confirm that the app is tracking the data

6. Sign into ICloud if you haven't done so already - If you get a message to merge data, do it.

7. Restore your data from backup

8. You will have to add the Healthcard, upon restore (i chose steps again) - confirm that the data from taking steps is still there

9. Test to see if the app is still tracking by walking around


You should be able to track info in the app.


Apple definitely needs to provide an update though.

Sep 30, 2014 2:08 PM in response to JohnGross

I had the same problem and noticed looking at my health data that in the past it was my steps had a little heart next to them for iHealth and now they have a picture of an iPhone. So I clicked on Health Data....then scrolled down to steps....then clicked on share data....and then clicked edit....and I changed my Health source to be first as opposed to my iPhone and it brought them all back into my dashboard.

Oct 5, 2014 11:39 PM in response to JohnGross

I'm not sure if it was due to IOS 8.02, but I just noticed today that all my data is gone. I had a lot of stuff in there already. Everything is gone. As someone else experienced; the app also crashes when I select the "Me" tab in "Health Data".
The only info remaining is the stuff in "Medical ID".
I'm on a 5S and the only app I have linked to it (in "Sources") is "MyFitnessPall".

Oct 12, 2014 10:56 AM in response to JohnGross

The Health App has issues. All my data comes and goes. It was all gone when I opened the app the first time today. Same as the pat few days. Then for unknown reasons, all the data appeared several minutes later. Now, it's all gone again just a couple of hours after the data returned. Is Apple having an Healthgate issue like the Mapgate? Very unreliable. At least I know the data is still on the iPhone somewhere if it all eventually returns even for just a while.

Oct 12, 2014 11:14 AM in response to mainmazz

Agreed @mainmazz. I've been having the same problems. I thought I was able to to resolve the issues. However I get days when data is there and days when it isn't. The data is definitely somewhere, but right now I have no information displayed in my Health App.


You'd think Apple would provide a faster solution for this since they made a big deal about health since their big unveil.


This is very disappointing makes this feature more than useless.

Health app lost data after updating to 8.02

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