Why does iOS 8.0.2 not resolve the issue of WiFi connectivity with iOS 8 and the new iPhone 6?

My iPhone 6 is still randomly disconnecting from my home WiFi, even after the latest OS update. My spouse also has an iPhone 6 and has experienced no issues with WiFi connectivity. When I spoke with Apple earlier in the week, I was told that they were aware of this issue with iOS 8 and would be working on a solution that should be released in 24 hours. I have a $700+ phone that doesn't stay connected to WiFi. Ridiculous. Apple really needs to get it together. This is the worst OS release yet.

iPhone 6, iOS 8, WiFi

Posted on Sep 26, 2014 4:55 AM

Reply
550 replies

Sep 30, 2014 1:19 PM in response to crazyarmo

That was what they told me when I spoke to them yesterday and today, apparently they are telling everyone this because they have been told to say that as I was talking to a apple sales rep who I know.


Apple are fully aware of the issue because it's all over the forum, When I also spoke to the apple advisor he tried to blame it on the broadband frequency not knowing I had more technical knowledge then he did when I started talking about signal waves then he said he wasn't aware of the wifi issue then I said to him why is it i've spoken to 5 of your reps they are saying the same thing, he still insisted I was the first guy to speak to them regarding the 8.0 firmware issue and everyone else is happy, I've got the conversation recorded so we will see how clever they are when I put the conversation on youtube and social websites live, I don't appreciate been lied to, not happy at all. Going to have another online chat to them let's see if there saying there not aware keep u guys updated

Sep 30, 2014 1:50 PM in response to crazyarmo

I Have been speaking to them all week regarding this issue. Tonight I finally got a Supervisor who told me the problem cannot be resolved and suggested a new IPad in exchange for this one. I took it back to the store tonight and exchanged it for a new one. I am keeping it on IOS 7 till this is resolved. Apple are clearly in denial about this. Needs media attention.

Sep 30, 2014 2:23 PM in response to Jeep4Life

This has work for me, wifi is still working great after 2 days.


1. Download the 8.0.2 ipsw file (http://www.ipswdownloader.com/, don't use safari use firefox)
2. Get the phone into DFU mode

3. Use iTunes to restore the firmware using the ipsw downloaded

I would set it up as a new phone instead of restore from backup just to be sure.


Before this, wifi would stop working randomly (usually after I wake the phone) and it couldn't see any wifi networks at all until I restart the phone. Reset network settings sometimes worked but it would come back another time. Same thing for Erase All Content and Settings.

Sep 30, 2014 3:33 PM in response to niluvu2

I've done all that still have the issue with wifi and intermittancy on the internet, some devices are not effected but some are, I've dont a factory reset without restoring it back, It's ever since i've moved from 7.1.2 to 8.0.2 I've never had this issue before, tried recoverymode, dfu mode whilst downloading stock firmware from iclarified changed wifi channels and also frequency it's been a huge headache, I really feel sorry for those who are not technical minded because they will be doomed.

Sep 30, 2014 5:21 PM in response to Jeep4Life

Has anyone figured out if the connectivity problem is the iphone 6 phone or the 8.0.2 software. It is very frustrating. My "new" iphone 6 continues to search (burning battery) for the multiple wifi hubs and router in my house. I have 7 iphones, 3 computers and its is only my iphone 6 that cant find the Wifi. Its driving up my cell data usage. Does anyone have a real answer? the phone or the software. Also if i turn off my ATT cellular connection the bars at the top actual still say i have a connection. the phone is not connected and the cellular is off, but it has "dots" and the ATT in the upper left.

Sep 30, 2014 5:46 PM in response to Jeep4Life

Tried to chat with an iPhone support.. 2 chat sessions, both were directed to a senior advisor.

My issue is 5s sometimes as there is no internet connection. Most noticeable is when browsing using safari



The first person sent me a diagnostic app via email and the result was my phone was out of memory. Told me to wipe the phone & set as new phone.

This didn't resolve the issue


The second person couldnt find anything wrong from the diagnostic result


Both never heard of this issue



A temporary solution from online forum is that to turn off the cellular data while using wifi. This has worked for me. Or.. use other browser instead of safari

Sep 30, 2014 6:00 PM in response to cgwalsh5

cgwalsh5 wrote:


"Has anyone figured out if the connectivity problem is the iphone 6 phone or the 8.0.2 software. It is very frustrating. My "new" iphone 6 continues to search (burning battery) for the multiple wifi hubs and router in my house. I have 7 iphones, 3 computers and its is only my iphone 6 that cant find the Wifi. Its driving up my cell data usage. Does anyone have a real answer? the phone or the software. Also if i turn off my ATT cellular connection the bars at the top actual still say i have a connection. the phone is not connected and the cellular is off, but it has "dots" and the ATT in the upper left."





From what I am reading it is more than just the iphone 6, some 5's are affected as are some iPads, (mainly ipad air??? have not compiled) Makes me think is an issue of the routers some have and settings being out of sink with the newer WIFI chips in ipad airs and 6's particularly as some mention, but not absoulutely. So it appears to lean a bit more towards what the 8.0.x iOS does with the variables of peoples WIFI routers they have setup.


I have had no issue with my iphone 6 or iPad air with 8.0.2 in fact it improved my speeds somewhat as I tested it totay and updated my phone (had been using on my iPad air longer).


Here is home WIFI example I got tonight with my iPhone:






User uploaded file

Sep 30, 2014 6:24 PM in response to Jeep4Life

If you reset network settings (Settings>General>Reset>Reset Network Setting), it partially resolves all WiFi connectivity / speed problems. And by partially, what I am finding happens is that immediately after resetting, your WiFi is at lightning speed. But ultimately, it slows down as if iOS is throttling back the speed due to an internal reason. After installing iOS 8 on my 5S and receipt of my iPhone 6, I discovered my WiFi speed was significantly slower than LTE: well under 1 MBpS download and 1-4 upload. After I reset my network settings, I was at 20.5 download and 6.6 up. Now I just measure it and I am at 2.7 down and 7.3 up. But if I were to do another network reset, my speed would increase. I'm on Verizon ....


And by the way, reseting network settings only kills your stored password for any WiFi you automatically join. That's all ...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why does iOS 8.0.2 not resolve the issue of WiFi connectivity with iOS 8 and the new iPhone 6?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.