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Why does iOS 8.0.2 not resolve the issue of WiFi connectivity with iOS 8 and the new iPhone 6?

My iPhone 6 is still randomly disconnecting from my home WiFi, even after the latest OS update. My spouse also has an iPhone 6 and has experienced no issues with WiFi connectivity. When I spoke with Apple earlier in the week, I was told that they were aware of this issue with iOS 8 and would be working on a solution that should be released in 24 hours. I have a $700+ phone that doesn't stay connected to WiFi. Ridiculous. Apple really needs to get it together. This is the worst OS release yet.

iPhone 6, iOS 8, WiFi

Posted on Sep 26, 2014 4:55 AM

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Posted on Sep 26, 2014 5:10 AM

me too, same problem with my iphone 5c

550 replies

Oct 4, 2014 10:47 AM in response to tee_it_up

Hello, I am Resetting All Settings and restarting ipad mini retina at least once a day to fix the slowing downloads and pausing performance of safari and various other apps while loading or scrolling through webpages. For the record Ookla Speed test consistently reports full Down and Up speeds simultaneous to Safari/Apps Slowdowns'.

***The same issues are Not Repeatable on My iphone 5 with ios7 soo...What Up Apple iOS Development Team????


Best, Stu

Oct 6, 2014 6:19 AM in response to Jeep4Life

Let me start by saying that I don't usually log in to these forums unless there is something seriously good or bad about a product that I own or have used. In this case, I'm disturbed by the fact that a company as large as Apple has failed to respond to the many owners of their products who are experiencing similar issues, post IOS 8.x upgrade, with regards to WiFi performance. I'm a technical engineer with background in communication and network integration. This being said, I hope I can establish enough credentials to support the fact that Apple released this most current version of IOS with serious 802.11 issues.


My experience has been as follows: I've upgraded from IOS 7.1.2 to IOS 8.0.2 - four out of six of the IOS devices in our home. The two I did not upgrade are my wife's and she always (with caution) waits until bugs are worked out before upgrading. (A lesson I feel I should begin to follow after the most recent issues I've experienced with IOS 8.x.) Anyway, ALL of my upgraded devices (iPhone 5S and 3 iPads) have experienced issues with latency and connectivity to my local LAN (Asus RT-AC68U router), WiFi showing multiple bars on screen but apps saying no WiFi exists, and apps that are not yet compatible with the new IOS. The later is expected until developers catch up. The two devices (iPhone 5S and iPad) that were are still on IOS 7.1.2 have no issues.


The most interesting observation that points directly to IOS 8.x being the culprit is the fact that on occasion when I try to connect to my LAN resources, such as my security cameras or a NAS on our private network, I am unable to connect or ping those devices, even though IOS reports 3-4 bars of WiFi connectivity and my other non IOS 8.x have no problems with those network resources. When I turn off WiFi on the IOS 8.x device and use my AT&T GSM network, I can access all those devices fine. Both the private and public access require going thru my local router regardless so it is not a router issue. Again, all other non upgraded IOS and Windows devices on our network are not experiencing network issues. This points to the WiFi stack on the IOS 8.x devices as being the problem.


As with others posting in this forum, if you restart IOS or forget and rejoin the local network, this sometimes temporarily allows you connect to the WAN and local resources but even so, I've experiences anomalies such latency and poor network throughput. All this being said, Apple has an obligation to acknowledge this is an issue and as posted previously, give the consumer the confidence that they are at least working to correct the issue.


I've been a solid supporter of Apple and their products in the past, but it appears that Tim Cook and his team are falling short when it comes to what Steve Jobs founded this company on with regards to innovation and quality. I sincerely hope this post ends up on Mr. Cook's desk and Apple customers receive what is to be expected from a company they've been so loyal to in the past.

Oct 6, 2014 6:31 AM in response to ka.solo

Same issues with iPhone 6 128GB running 8.0.2. Bluetooth no longer works in my Jeep Wrangler and WiFi is intermittently unusable. The only thing that fixes the WiFi issue temporarily is either a hard reset or "Erase All Network Settings".


Apple devs: I'm glad to be a tester for you but let's make it official and let me know in advance!!

Oct 6, 2014 6:34 AM in response to Jeep4Life

Same issues with iPhone 6 128GB running 8.0.2. Bluetooth no longer works in my Jeep Wrangler and WiFi is intermittently unusable. The only thing that fixes the WiFi issue temporarily is either a hard reset or "Erase All Network Settings".


Apple devs: I'm glad to be a tester for you but let's make it official and let me know in advance!!

Oct 6, 2014 7:36 AM in response to Bad Moon

I haven't updated mine from the stock 8.0 that came with the phone, but nevertheless am experiencing very odd wifi issues. I come from an android background, although other family members have iPhones. My wifi is SOOOO slow to pick up wireless networks and even if they've been connected to a particular network before, they fail to connect again - ie going out switches to 3G and coming back into my home, it doesn't pick up my home wifi unless I go into the wireless settings and choose it. My S3 picked it up again seamlessly. It's a strong signal but the Iphone chooses to stick on the 3G. Likewise, if I'm playing around with the phone like i have been (cell reception isn't as good as my S3 was either) and turn off wifi, the low 3G signal sticks around on 1 bar forever before it turns to the 5 bars I have on 2G in my house. It's going to cost me a fortune on 3G and I'm going to run out of data allowance really quickly because my phone sticks on 3G when it should be switching to wireless. Is Apple in cahoots with the network companies??? Oh, and daughter updated her well working healthy 5S and is now on 8.0 - and she's got the same issues as me. It HAS to be an IOS issue. Apple DO need to come clean and admit the problems.

Oct 6, 2014 11:02 AM in response to Jeep4Life

All,


Just to give you my chain of events. I'm now on my fourth iPhone 6 Plus - All brand new retail replacements (Not via genius bar). All four of them have been running iOS 8 and then 8.0.2 and unfortunately they have ALL exhibited the same wifi issues :


1. Cannot connect or find any wireless networks - Reboot required
2. Wi-Fi connected with full coverage but no internet or activity - Wi-fi toggle on/off required.
3. When phone is left idle/sleep for long periods of time especially overnight wifi remains connected with full coverage but needs a on/off toggle to restart connection.
4. No speed issues - Always maximum when connected so not facing that issue. 5. They have mainly been on my 5ghz network but similar issues do occur when tried on 2.4ghz.


Now the thing that leads me to believe is that this all down to software and only certain routers/ network setups is that I have got a work 5S that had no issues on i0S 8.0 on my my network but yesterday when I got my latest plus I updated both 5S 6+ to 8.0.2 and configured them exactly the same on my 5Ghz network. This morning they both exhibited the same wifi issues and when coming back after a 6 hours the 5S that had worked perfectly before couldn't detect wifi on my 5G network.


This shows that its a iOS 8 issue that only caused issues with some devices that are connected to a certain routers.


My brothers got the iP6 in his house that has no issues with his router.


So bottom line no need to get hardware replaced 4 times like me, we just have to wait for apple to address the issue in the next update and live with the unstable networks for a bit long which I appreciate shouldn't be the case for devices that we all pay so much for!


Other than that I love my ip6+ - By far the best phone I have ever owned!

__________________

Oct 6, 2014 11:59 AM in response to Bad Moon

I sincerely hope this post ends up on Mr. Cook's desk and Apple customers receive what is to be expected from a company they've been so loyal to in the past.

To contact Mr. Cook send a paper letter.


Have you tried the work-arounds?


This isn't the place to contact apple. It's user to user.


Ways to contact Apple.

http://www.apple.com/contact/


Here is the place for suggestions:


*Feedback*

"Use the form below to send us your comments. We read all feedback carefully, but please note that we cannot respond to the comments you submit."

http://www.apple.com/feedback/ipad.html


We can complain about Apple's business decisions, but these discussions are user to user talk about possible solutions.


Here are the places to report bugs:


Get an account at

http://developer.apple.com/ then submit a bug report to http://bugreporter.apple.com/

Once on the bugreporter page,

-- click on New icon

-- See if you need to attach a log file or log files, clicking on Show instructions for gathering logs. Scroll down to find the area or application that matches the problem.

-- etc.

Why does iOS 8.0.2 not resolve the issue of WiFi connectivity with iOS 8 and the new iPhone 6?

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