ChrisThanks for contacting AppleCare
chat support. My name is Chris. Please give me a moment to look over your information.
ChrisHi Abdurrahim your chat is very important to us, this chat is currently being logged, and your case #673087725,
and can be referenced by any AppleCare Advisor (chat or phone).
ChrisTo start us out I am very interested in the reason for your chatting into us today! Along the way through
our chat, with your permission, I'd like to ask you a few questions about how you use your device. Would that be ok?
Me:Yes. It is perfect. Except wifi is oo slow
Oh no. what seems to be going on
with that exactly?
Me:after upgrading to ios 8.0.2
Me:once connected with wifi on Samsung galaxy s3 it works fine. I can even stream you tube video. but on same network when i use it with iphone it does not stream
Me:it takes ages even getting whats up images
Me:I have tried the following on the devices and nothing has changed!
Me:Turned Wifi on and off
ChrisHuh, that’s quite odd. i’m sorry that you are having slow wireless like that but I’ll be happy to help you with that and i’m sure we can get you headed in the right direction to getting that fixed.
Me:Forget Wifi network add again
Me:Reset Network Settings
Me:Erase all content and restore from iTunes backup
Me:Erase all content and restore as a new device
Me:Disabling WiFi in location services > does nothing
Me:Disabling location services entirely > does nothing
Me:Changed the network type to WPA in my router to Personal or MixedWPA2/WPA -PSK. Rebooted router.
Me:when I use my cellular data. it works fine.
Me:how best you can assist me brother. I am really sad
Me:having best phone in cellular history and having wifi problem is quite strange
Well first of all, thank you so much for going through so many excellent steps already.
Chrisdoesn’t mena there isn’t more to try but you have done a lot of great stuff.
ChrisSo you have setup the device as a brand new device and it didn’t work any better?
Me:yes
Me:same wifi network at the same time works fine with samsung s3 and not with Iphone 5s
Chrishave you experienced the same on any other wireless networks?
Me:I have tried with three different wireless network. all same
ok, thanks.
ChrisSo at this point you’ve really done everything possible I think to rule out software / hardware.
Christhat doesn’t’ mean I think that this is hardware necessarily but no matter if you reinstall it seems to have the same result so that tells me it’s either the software itself or the iPhone.
Chriswith me so far on that? ok, thanks.
ChrisSo at this point you’ve really done everything possible I think to rule out software / hardware.
Christhat doesn’t’ mean I think that this is hardware necessarily but no matter if you reinstall it seems to have the same result so that tells me it’s either the software itself or the iPhone.
Chriswith me so far on that?
Me:its iphone i think
Me:or iphone new update
previously with ios 7 i was happy
ChrisI can say that I have the same exact iPhone and with iOS 8 there were a couple days where it ran a bit slowly but then it sped back up on it’s own
I can say that I have the same exact iPhone and with iOS 8 there were a couple days where it ran a bit slowly but then it sped back up on it’s own
Me:i have updated one week ago and still slow
i have updated one week ago and still slow
Chrisok. i’m not sure what changed for me. ok. i’m not sure what changed for me.
ChrisAt this point we have a couple paths we cna pursue.
ChrisFirst of all we can wait for an update to iOS to come along and see if it improves.
oh. I thought so.
Me:please release update as soon as possible brother
ChrisAlternately we can try to get you into an Apple Authorized Service Provider or an Apple Retail Store if there is one available in your area.
ChrisI’m sure our developers and working day and night to make sure any updates necessary are pushed out as quickly as is safely possible.
Me:I live in lilongwe, Malawi. I don't knoe who is apple authorised service provider
I don’t think we have any in Africa actually.
Chrisat least nothing outside of the very norther corner.
Me:I bought it in dubai. Ok, yeah we do have some support staff there in Dubai but otherwise we don’t have any in Malawi.
shouuld i get it replaced or should i wait until new updae is release
personally I believe, while I can’t ive a specific timeline, that more than likely there will be additional
updates before you even know it.
ChrisI would likely wait for that.
Chrissince this is most likely a software issue if I were to guess.
Me:Ok. Thank you very much. I would wait. thanks again for assistance
Your very welcome.
ChrisThank you for chatting with me today! If you think of something else you'd like to ask, just chat us back, we’ll be here 24/7. You can close out our chat session by clicking on "End Chat" at the bottom of this screen and I'll make sure to send the case number our conversation to the previously provided e-mail address.
Have a great rest of your day!