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Why won't health app sync?

WWith the new update, is there something I need to do to connect apps to the health app? i use several fitness apps, and none of them seem to "request" access.

iPhone 5, iOS 8

Posted on Sep 26, 2014 5:14 AM

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45 replies

Jan 5, 2017 4:32 AM in response to Green iguana

Green iguana wrote:

Yes and as I stated my garmin connect app won't synced with the apple health app.

Your post was vague.

You wrote, "My contact app doesn't show”. Contacts does not use Health app.

You never mentioned Garmin.

However...

Looks like Garmin Connect is pretty flaky.

See this -> https://forums.garmin.com/showthread.php?365472-Is-there-a-trick-for-getting-GC- to-properly-update-Apple-Health-and-or-A…

and this -> https://forums.garmin.com/showthread.php?346431-Health-app-not-syncing-correctly

Sep 25, 2017 2:03 PM in response to Derek AW

I have had this problem and found out that Health does not really support my Edge data from earlier posts. I have found a work around by using the app "BikeSmart" which will sync with Garmin and then also sync with Health, so the info goes from Garmin to BikeSmart to Health. Seems to take care of my Edge 305 and 705 cycling data.

Sep 28, 2014 8:12 PM in response to Derek AW

And here's Garmin's official response (complete with the bad grammar and punctuation):


Dear Customer,

Thank you for contacting Garmin International.

In order to answer your questions about Health Kit and it's features please contact Apple.


http://support.apple.com/kb/HE57


If you have any additional questions please feel free to reply to this email


With Best Regards,

Jonathan

Customer Care - Mobile Team

Garmin International

913-397-8200

800-800-1020

913-440-8280 (fax) Att: Jonathan 5738

www.garmin.com


Additional solutions may be found at http://www.garmin.com/garmin/cms/site/us/support/searchsupport

Sep 28, 2014 9:29 PM in response to eightzero

eightzero wrote:


Yes, 8.0.2. And Yes, it appears GC simply doesn't work. Thanks. But it doesn't even ask for access to the Health app, so it populates no data at all for me.


Garmin says it is Apple's problem. I think this indicates they don't plan to fix it.

As I noted, nothing seems to be broken. GC works fine with my Health app. Cycling data, however, is not something that syncs. If Active Calories, Steps or Walking+Running Distance are not syncing for you, try deleting and reinstalling the app.

Sep 28, 2014 9:45 PM in response to IdrisSeabright

I reinstalled GC a few times with no success. And I've added one other app that seems to work fine. By definition, if cycling data is not syncing, the app is broken. The GC app is not requesting access to Health. To reiterate as I noted, GC has point blank told its user community that the Apple Health app is the culprit. Whether anyone at Apple wishes to refute that isn't exactly clear.


Personally, I'm pretty sure the GC app is what is broken.

Sep 29, 2014 6:19 AM in response to eightzero

eightzero wrote:


By definition, if cycling data is not syncing, the app is broken.

No, it's not. Cycling data is not one of the options that Garmin is pushing to Health. Apps that sync with Healthkit don't necessarily sync everything. And, as I understand it, the app developer gets to chose what.


If your GC app isn't asking you permission to sync with with Health, that's another matter. Mine is working fine.

Why won't health app sync?

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