My iPhone 6 won't connect with iTunes. i tried restoring it, restarting, i even completely erased it, and it still won't connect, a window pops up on my computer saying that iTunes 11.4. or later needs to be downloaded.

My iPhone 6 won't connect with iTunes. i tried restoring it, restarting, i even completely erased it, and it still won't connect, a window pops up on my computer saying that iTunes 11.4. or later needs to be downloaded but it already has been on my computer, and its a brand new iPhone 6. my iPhone 5s has no problem connecting to iTunes.

iPhone 6, iOS 8

Posted on Sep 26, 2014 4:43 PM

Reply
28 replies

Feb 10, 2015 12:06 PM in response to OneCheekyChick

Just went down this road. Bought two new iPhones last week, one is having this same problem. No help from the store, no help from apple. Re-setting, re-booting, updating, all did nothing. Time to move away from apple. When you have to go through as much as we did to try to solve such a very simple issue, after paying so much money, it's definitely time to try a different product. Apple charges a fortune, yet they provide the same ridiculous service as everyone else. Why get hosed?

Aug 9, 2015 7:02 AM in response to niklively

As Lawerence Finch stated above you need to update iTunes.


iPhone 6 requires 11.4

iPhone 5 requires 11.1


those are minimum specs required for syncing.


System Requirements



Apple ID (required for some features)



Internet access6



Syncing with iTunes on a Mac or PC requires:



Mac: OS X v10.6.8 or later

PC: Windows 8; Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later

iTunes 11.4 or later (free download from www.itunes.com/ie/download)


To up date itunes see

Get the latest version of iTunes - Apple Support

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My iPhone 6 won't connect with iTunes. i tried restoring it, restarting, i even completely erased it, and it still won't connect, a window pops up on my computer saying that iTunes 11.4. or later needs to be downloaded.

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