Why does my iCloud account on my phone shows "Family information is not available."

Rebooting in any form has not solved my problem. But reactivating cell data even for local networks instead of international has solved the problem. It seems strange, though, why only the iPhone has no Family Sharing without cellular data, but the iPad has Family Sharing all the same, also without cellular data.

I was so frustrated today, and this worked for me too. Never have a problem with my iPad 2, but the iPhone 7 was making me nuts without being able to use my family sharing. Thanks for the tips, guys; you made a mama very happy to get her Apple Music back on the phone!!!!

I had this problem too, but the issue turned out to be the wi-fi being off. (The phone was using data) Once the wifi was turned on, the family sharing option opened up. Hope everyone else finds a solution!

I had this problem and finally resorted to the action which solves most such problems: I rebooted my iPhone (holding the power and home buttons for a few seconds). When the phone came back on, the problem was fixed! Good luck!

i tried the restart and this did not solve my issue. I'm still looking into why this is not working.

I have the same issue rebooting or signing out of iCloud and back in doesn't fix the issue. Signing in with a different Apple ID works.

same here - any info of solution?

Call Apple support someone needs to reset your account and they told me there was a redflag stating the account was a "re-saler" account meaning someone worked for Apple or used their log-In name in an electronic store or something. Just call and they ask some questions and send it to a higher up who changes the account back to a regular account.

A Hard reboot as Pte Pops (above) describes on both our shared iPads got us back.Oldest fix there is. Good luck to others.

Under settings - cellular : the settings was deactivated for use with cellular data. After I activate that, Family sharing was available. Hope this helps

I cannot connect with iTunes sharing as when I try to contact iCloud it says no family information and will not connect . What canI do to share family iTunes?

You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.

It didn’t work 😏...I have four bars LTE

Thank u for the information 👍