boot camp installation hangs at realtek audio stepSearch or ask a question

I am trying to install boot camp for win 7 home prem 64 bits on Mac Pro laptop. The boot camp installer is hanging at the Realtek audio step. I tried other versions of boot camp, version 4.0.4326 and it complained that it did not support this system. I tried version 5.0.5033 and it complained that it did not support 64 bit. Any suggestions?

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Sep 28, 2014 11:30 AM

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Posted on Nov 13, 2015 1:05 AM

I found a solution, when the installation hangs at realtek audio:

1. DO NOT turn it off

2. go to your bootcamp folder, manually install the realtek driver, DO NOT restart

3. after manully setup, open Task Manage, and kill the "RealtekSetup" process

4. bootcamp will skip the Realte, and have fun

132 replies

Dec 5, 2015 1:35 AM in response to rapple10

This is driving me crazy :-( how do I find the wininstall ?

Tried finding all the other options where is control .? I can only find control panel

Cannot find bootcamp on windows page ?

Cannot see more details on setup page ?

Thought this was meant to be straightforward .........

Using a new 15' macbook pro retina with graphics card and the latest windows 10 download

Dec 5, 2015 9:45 AM in response to Loner T

I have a usb with window on that is not the issue just spent 90 mins on phone with apple advisor !! Will be throwing this macbook out the window soon grrrrrrr I cannot find the realtek drivers or the wininstall on my usb ?.......7 hours in total trying to get this sorted and still nothing can anyone talk me through it step by step with options that actually appear on my Macbook instead of quoting folders that are nowhere to be found If so I would be forever gratefull :-)

Dec 5, 2015 10:26 AM in response to roocarl

1. If you have a USB Installer, you should be able to find the RealTek driver as highlighted below. Your USB may have different folders in $WinPEDriver$ than what I have, because they are driven by Mac Model.


User uploaded file


2. If you do not have the BC drivers appropriate for your Mac on a USB, in El Capitan (prior BC versions also provide the same functionality), you can download them to a USB using


User uploaded file

Dec 5, 2015 10:28 AM in response to roocarl

Roocarl, all I can say is that the solution offered by Lincizy, with the helpful addition by jmwils1, indeed works. Unfortunately, Apple support do not seem to be familiar with it. I only found this thread via desperate googling one day too late. The initial advice from Apple support was to switch off the MacBook (by holding down the power button) when the Realtek audio driver installation froze, which, of course, was exactly what Lincizy warns us not to do.


Well, it was too late for me (MacBook 12 Retina here), so I was forced to run a full circle around to the same place, only after reinstalling Windows 10 with much trouble, and losing several hours over it. (Because it's impossible to have the MacBook charged, as the second Windows 10 installation for some reason required from me, and connected to a flash drive at the same time with the single provided USB-C cable.) Then, I was back to the original issue: Realtek audio driver installation once again froze on me just like the first time, but this time, I followed the solution brought by Lincizy, and everything went smoothly after that.


Many thanks again to Lincizy and jmwils1! 🙂

Dec 5, 2015 1:31 PM in response to hermanfromsan gabriel

I feel dense but I'm just not getting this. I'm not a windows guy, but I need to use it.


I had Windows 7 running via bootcamp with no problems. I followed the prompts to upgrade to windows 10 and started to have WiFi disconnects. I ran Apple Software Update, and I was offered the Boot Camp 6 Update for Windows 10. When I install it, over a gig worth of files download, and a simple "Installing" dialog appears. The screen blinks a couple of times, then I get a "Windows installer has stopped working, close the program" box.


I see nothing to indicate it is hanging at Realtek drivers.


Nonetheless, I search c: for Realtek and found a RealTekSetup. I run it. I go to task manager and I force it to quit when it prompts me to restart. Nothing additional happens with the Apple Software Update.


I just don't see what is being described in this article.


If I force Apple Software Update to quit, it won't offer me Boot Camp 6 for Windows 10 again unless I go into Windows 10 settings, Apps, and choose to reinstall the Apple Application Support (64-bit) item, which further prompts to revert the aborted installation (presumably the one that failed from Apple Software Update.


I appreciate any help if you can give it. I'm a bit lost in the woods here. Thanks.

Dec 5, 2015 1:44 PM in response to Jeffrey Elder

If you upgraded from W7 to W10, check Device Manager for any unknown devices (yellow triangle with exclamation mark). If there are any, you need to apple BC6 Drivers package by running setup.exe in Bootcamp folder (if BC6 drivers came from the BC Assistant) or run Apple Software Update and get BC6 drivers directly on the Windows side. The RealTek driver may not apply to you, because it depends on your specific Mac year/model and whether it contains any such devices. Typically, Macs containing AMD GPUs have RealTek devices, while nVidia GPUs come with Cirrus devices or nVidia's HD Audio hardware.

Dec 5, 2015 3:39 PM in response to Loner T

Thanks Loner i found some previous advice you gave someone

In Control Panel -> System -> Boot Camp -> Keyboard what are the settings for the checkbox?


Check the Trackpad setting in the TrackPad. Please see Boot Camp: Set trackpad options for available Trackpad options

Which worked :-)

I now have right click and scroll

Getting there but Edge has an issue i when i try to close it the edge screen will not close ! The cross in the corner just turns screen white you can type in search bar but nothing comes up and you cannot close it .

At least i feel like I am getting somewhere with the help of Loner :-) just a shame as one problem solved another appears .....

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