boot camp installation hangs at realtek audio stepSearch or ask a question

I am trying to install boot camp for win 7 home prem 64 bits on Mac Pro laptop. The boot camp installer is hanging at the Realtek audio step. I tried other versions of boot camp, version 4.0.4326 and it complained that it did not support this system. I tried version 5.0.5033 and it complained that it did not support 64 bit. Any suggestions?

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Sep 28, 2014 11:30 AM

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Posted on Nov 13, 2015 1:05 AM

I found a solution, when the installation hangs at realtek audio:

1. DO NOT turn it off

2. go to your bootcamp folder, manually install the realtek driver, DO NOT restart

3. after manully setup, open Task Manage, and kill the "RealtekSetup" process

4. bootcamp will skip the Realte, and have fun

132 replies

Dec 19, 2015 9:21 PM in response to hermanfromsan gabriel

I'm still having difficulty getting this to work. I'll state precisely what I did as clearly as I can so I can receive the proper help.


I'm using rMBP 13 (2015). I have the ISO Windows 10 on a USB. I ran bootcamp with USB plugged in and followed the instructions. During installation I get stuck on the Realtek audio prompt within Windows 10 operating system as OP has mentioned.


I followed the steps which was mentioned as a solution from within Windows 10:

I go to "OSXRESERVED (D:) > BootCamp > Drivers > RealTek" folder and do the realtek setup.

Then I go to task manager and force quit the stalled bootcamp installation promp.

I do a computer restart.

I then go back to "OSXRESERVED (D:) > BootCamp > Drivers" and select Setup.

During the bootcamp installation it still gets stuck at the RealTek part. I also got some sort of error that had to do with Bluetooth but I clicked ok.


I don't know what I'm doing wrong so if someone could please help me as precisely as possible I would truly appreciate it.


In sum, within Windows 10 operating system while bootcamp is trying to install, I'm stuck on the RealTek portion. I tried the steps mentioned but it doesn't work.

Dec 19, 2015 10:23 PM in response to Loner T

I checked that thread but it doesn't help me. I'm able to use Windows 10 even though I get stuck on RealTek installing, but I still don't get audio, trackpad (rightclick) doesn't work, and I don't get a BootCamp Icon in the Menubar. That's just what I've noticed thus far. Not sure what else is added after the RealTek installation since I can't get past that part.

Dec 19, 2015 11:52 PM in response to Loner T

wow i obviously didn't do it right. can't thank you enough for pointing that out. got it to work like a charm.

i'm assuming RealTek has to do with audio, but my audio is already working. My C drive is not called Bootcamp. There no longer is a bootcamp folder to navigate to where i can install the RealTek setup from the D drive. Will this be a problem since instructions said to manually install RealTekSetup?


Also is there supposed to be some icon or something thats supposed to be bootcamp that i can just click on so i can switch between OS and Windows back and forth?


My trackpad still doesn't right click. Not a huge deal but not sure if you know of an easy fix for this.

Dec 20, 2015 7:10 AM in response to donequire

The Bootcamp folder is on the same drive that was used to hold the Windows 10 installation information. Did you use a USB drive or something else? If you removed it, put it back in and navigate to the Bootcamp folder.


Switching between OS X and Windows requires a reboot. In the icon list at the bottom right of the Quick Launch bar, there is a "Bootcamp" icon. Its typically not directly on the Quick Launch bar, but instead, its accessible from the little up-arrow. That brings up a panel that allows you to select OS X as the startup drive.

Dec 20, 2015 7:22 AM in response to donequire

Your Audio may work using Microsoft generic drivers. Realtek driver should provide richer features. If you no longer have the Bootcamp setup.exe and associated drivers, you can download them from Apple using BC Assistant on the OS X side.


User uploaded file


There are some Apple services which are installed. Please see https://help.apple.com/bootcamp/controlpanel/5.1/ for details. There is an icon on Control Panel and in the System Tray to allow you to switch to OS X from Windows side.

Dec 20, 2015 3:26 PM in response to Loner T

I did as you suggested but it just reinstalled everything I had initially done after I followed the end task RealTek advice.


I'm still not getting right click to work in trackpad. I somehow have bootcamp icon in system tray from Windows side. Am I also supposed to have bootcamp icon on the OS side?


Thats the only issues I have now, other than when I boot into Windows it flashes a few times while loading.

Dec 20, 2015 5:12 PM in response to Loner T

Ok perfect was thinking they might be an icon on the OS side as well.


Yes Windows works fine once it's loaded, with the exception of trackpad right click still not working. As I mentioned when Windows first loads, the screen flickers for about 2 seconds then everything is fine.


As for audio, the volume doesn't seem as loud as it is on the OS side even though I have the volume all the way up. Not sure if this is a result of RealTek.


Another minor thing I noticed is the scrolling is not as smooth as it is on the OS side either. Tried playing with settings to no avail. I no some of these are minor issues, but thought I'd throw them out there since you guys are way more knowledgeable than I am. Thanks for all your help thus far Loner T.

Dec 26, 2015 8:23 PM in response to hermanfromsan gabriel

Hi All,


I followed the same steps but the directions did not work for RealTek installation as the default in bootcamp is 32 bit and I installed 64 bit. I went to RealTek's website and directly downloaded and ran the installed for 64 bit windows (with windows 10 showing supported) but still don't have sound.


Any thoughts?


Thanks in advance for responses with support.

Jan 4, 2016 3:47 PM in response to emulajavi

I followed these steps exactly but Boot Camp Simply stopped installing.

After this happened my laptop disconnected from WiFi and now I can't reconnect at all because it doesn't see any available networks.

Now when I go to "This PC" in File Explorer the only thing it shows in "Devices and drives" is "Local Disk (C:)."

I accidentally turned off the computer because all it takes is one click as opposed to holding it down while on OSX (hopefully this didn't mess anything up) and during startup I couldn't switch back to OSX.


Any advice?

Jan 19, 2016 2:45 PM in response to hermanfromsan gabriel

Thank you, Thank you, THANK YOU!


Ive been struggling with this for days. Having an Macbook pro 15" retina 2013 edition.

Right click on mousepad wouldnt work, got to install bootcamp but no bootcamp in system settings, no error etc. It just took hours to install the bootcamp drivers (stalling on realtek install). Apparently the whole installation of drivers were skipped...


I really expected more from apple even though its Windows on a mac...

Problem occurs for several users in september (just google the issues). And nothing has been done jet to correct it.

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