You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Anyones health kit app stop working?

I went to bed last night and everything was tracking fine between my Healthkit app and myfitnesspal app. I had 5 or 6 things pinned to my dashboard. I woke up and it is all gone.. Nothing is pinned to my dashboard and when I swipe to put it on my dashboard and press back it still isn't there and I go back in and it is switched off. I click on the Show all data and it does the spiny thinking icon forever and won't populate. But my steps I think are still being calculated in myfitnesspal. I have killed all open apps, soft restart, hard restart and nothing has fixed it. I have the iPhone 6 64gb ATT with the os and all apps updated.

iPhone 6, iOS 8

Posted on Sep 28, 2014 1:00 PM

Reply
185 replies

Sep 29, 2014 1:37 PM in response to Drizzt90

I too have "lost" my dashboard and regained it by switching the iPhone off and then on again. However I have data in Carbs, Protein and Fat that are fed through from MyFitnessPal which get deleted; for example I will have 2-3 days of data and then the old data deletes and I only have data for the current day. Most annoying. Anyone else experiencing this?

Sep 29, 2014 1:55 PM in response to Drizzt90

thanks to marcus from kings lynn for the hard reset tip.


I also had the same issue, BUT I had some, not all, of my data from My Fitness Pal, and I've also got Nike+ Move established as well (None of my Nike data is showing on my dashboard).


All of my problems noted are as of before the hard reset.


And still nothing. Now, I'm wondering if Nike Fuel & Nike Move are two completely separate items. If so, then that's MY issue personally...

Sep 29, 2014 1:59 PM in response to Mitch Aunger

Yeah, you're correct. It's not tracking any steps, any distance traveled, or any flights of stairs. All of those just show "No Data" when I look at them. I tested it again today while on the phone with Verizon sorting out a replacement phone. Walked around my office for about 5-10 minutes with the phone in my pants pocket, waited 5-10 minutes, and no data showed up.

Sep 29, 2014 2:01 PM in response to Drizzt90

I do have "My Fitness Pal" linked to Healthkit, and that is where I get the majority of my data, but not all of my data is ported (caffeine intake for example) from what i can tell. It's not a major issue, and I am reporting these as bugs/flaws/recommendations or whatever label you want to give it. It may not be much but it will help a bit I hope.

Sep 29, 2014 3:53 PM in response to Mitch Aunger

The post with the MFP solutions definitely made me feel better because I was experiencing all of them. As long as they are aware of them I feel good that they will get worked out quickly.


I do have a problem with the Health app crashing, or showing a blank screen. I don't think that has anything to do with MFP. I have also tried to add steps to the step counter manually, and I never get credit for the steps.

Anyones health kit app stop working?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.