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Level 1

14 points

TouchID not working while iPhone plugged in

I am using an iPhone 6 16GB GSM with the Apple charger that came with the phone in the box. I have recently noticed that for some reason TouchID isn't working when my phone is plugged in. When I unplug the phone, it starts working again immediately. The phone doesn't even seem to be recognizing that I put my finger on the sensor (doesn't display "try again" at the bottom of the screen). Has anybody else experienced this or does anyone know how to fix this?

iPhone 6, iOS 8

Posted on Sep 28, 2014 9:20 PM

Best reply

D4rkvvingDuck

Level 1

4 points

Posted on Jan 1, 2017 9:26 PM

....ok that was weird. I had always unlocked by Touch ID and charged my phone at the same time. But today I was in the dinning room with my phone plugged into a gfci circuit at the bar. Went to unlock and it would not even attempt to scan my print. The one time it did, it failed. After many searches I notice a lot of people had the same issue. I just plugged my phone in upstairs and Touch ID worked flawlessly. I thought to myself maybe the gfci circuit is the culprit. Tested in the bathroom and no Touch ID. Back in the bedroom Touch ID works. Have not tried with any other charge than what came in the box. Anyone else notice this?

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22 replies

Jan 1, 2017 9:05 PM in response to rjp0503

I have an iPhone7 and Iam experiencing the same exact issue. I noticed it for the first time today. I had always unlocked

Jan 1, 2017 9:31 PM in response to Khalidahusain

Ha, I skipped right past your post. So it is grounding issue? With me it will work while charging case or no case. So long as it's not on a gfci circuit.

ancvlsc

Level 1

4 points

Mar 11, 2017 4:05 PM in response to bradfishman

I'm having the same problem with my iPhone, will it damage the battery of the phone?

Mar 30, 2017 9:07 AM in response to bradfishman

Mine works when it is charging but it doesn't work when it is charging with my case on. My case is just a clear hard plastic case. Is anyone else having the same problem as me?

Po_okaje

Level 1

8 points

Apr 2, 2017 12:35 AM in response to bradfishman

I have the same problem with my iPhone 6.

Apr 30, 2017 12:28 PM in response to pogster

Pogster which iPhone Do you have?

Po_okaje

Level 1

8 points

Apr 30, 2017 12:34 PM in response to CPXtheQray4

IPhone 6

TouchID not working while iPhone plugged in