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Level 1

16 points

slow motion lost after sync from mac to iphone

Hi,

I can capture videos in slow motion but those videos play at normal speed once Sync them via iTunes.

1. Capture videos in slow motion.

2. The videos first play in slow motion in the iPhone. There is a time line slider to move the slo-mo effect back and forth.

3. I do a back-up via iTunes including videos.

4. After syncing, the videos in the iPhone appear in one album called "Slo-Mo".

5. In the thumbnail of the video clip I can see the small dial icon that all other slow motion videos have.

6. Playing the video shows a normal speed clip without the timeline slider under the video frames view.

The videos DO retain the slo-mo "effect" in Aperture and iPhoto also. Not in the iPhone after syncing.

Any hints to solve this? thanks

iPhone 6 iOS8

MacBook Pro, Mac OS X (10.6.4)

Posted on Sep 29, 2014 3:57 AM

93 replies

Oct 30, 2014 3:09 PM in response to jpac

I too am having the same issue. Slo mo videos are there but won't play back at slo mo framerate. I have recently gone an iPhone 6 and transferred all my images and videos to this device thinking this may fix the issue but no. I'm shocked that Apple have not found this as a major bug as surely people must sync their images to their iPhoto. Isn't this what apple wants us to do?? It would be nice if an Admin got in on this thread?!

Nov 2, 2014 4:58 AM in response to Joel Delane

well after a long support call over the telephone i have apples answer . are you ready folks ?? very disappointed with this response ... The apple senior representative went away and took himself a iPhone 5s and a iPhone 6 took some slo mo videos synced them to iTunes , deleted them from his phone and synced them back via iPhoto , he was able to duplicate the exact same fault . The videos would not play in slo mo but showed in the slo mo album of the phone .

He then went and spoke to a engineer who then told him that this was expected behaviour and therefore not a fault . he gave me a workaround to use iMovie .

he also said that the engineer had said that this has always been the case even on iOS 7 , to which i replied that is incorrect and that it used to work fine on iOS 7 . He was unable to test this as all there devices are iOS 8 .

Pure and simply but ... aplple are telling lies ..... very dissatisfied with this response , this is a fault , no question .

Normal behaviour , sorry no way ....

The reason he said that this was happening is that the metadata copied with the original file was not copying back to the device . so why in this case copy the videos to a apple created slo mo album within the IOS app, when it can't play them ????

ragush

Level 1

61 points

Nov 2, 2014 6:36 AM in response to neilmoulding

"The reason he said that this was happening is that the metadata copied with the original file was not copying back to the device."

This can't be true. See my post above in which I say:

To see if the slow motion info is still in the video, I airdropped the video from my iPhone to my iMac running Yosemite. I opened it in Quicktime, and it played back the slow motion perfectly, just as it did on my iPhone before I synced it with iPhoto and iTunes.

So the metadata is still in the file, but a bug in iOS prevents it from playing.

I suggest sending a bug report to Apple at http://www.apple.com/feedback. Maybe if they get enough feedback, Apple will fix it.

Nov 3, 2014 3:25 AM in response to ragush

All in all these are poor excuses from Apple. Something they MUST address in their next iPhoto release. Shocked that this isn't a bigger deal to them!?

Nov 5, 2014 1:51 AM in response to Joel Delane

Just waiting for 8.2 hope they fix it.

Nov 5, 2014 2:05 AM in response to jpac

This issue has persisted for a lone time now, hopefully they will fix it in the new updates. Unfortunately with the release of iCloud photo library, apple wants us to store all our photos on our camera roll instead of backing them up to iPhoto and then deleteing them to sync them back across to our phones. It's really annoying but maybe the thing to do is to not delete them from our phones (when prompted) and just keep them on there instead?

jpac Author

Level 1

16 points

Nov 7, 2014 8:21 AM in response to neilmoulding

Hi,

thanks neilmoulding for going through the sad experience! ... I also believe this is a real problem and it is far from being a feature. You probably also notices that any edits you make to your photos are also lost. The XMLfiles attached to each photo or movie are "lost" when importing to your mac, therefore these XML files (IMG_XXX.AEE) never go back to your phone.

In the case of the videos the frames are there. 240 or 120 fps... they don't really depend on the metadata file to play properly. simply the frame rate. The metadata file contains the points where the slowmotion started / ended when you first recorded the video. So they play good in your mac and also in your phone ONLY if you insert them in iMovie for iOS.... just as ragush explains...

I heard somewhere in other forum you could import the xml metadata files via Image Capture App in your mac. (my iphone 6 doesn't show up there anyway) If this works for you guys this may be a good way to keep your edits until one future update can re-link photos-videos and their metadata AEE files.

Nov 9, 2014 8:34 PM in response to jpac

Same problem here on iPhone 6 with iOS 8.1

Slow motion video shot at 60fps.

If I airdrop the video to my girlfriend's iPhone 5 on iOS 8.1 she is able to play in slow motion.

Nov 11, 2014 7:24 AM in response to jpac

When have you EVER seen tech admin respond to one of theses threads? I haven't. It's an abomination. I have the same problem.

pcoop

Level 1

0 points

Nov 14, 2014 9:58 AM in response to chrisdaun

It must have something to do with the accompanying .AAE file not getting synced.

Nov 15, 2014 2:11 PM in response to jpac

I put a video that used to be slow motion into Slow pro, and it retained the 240fps at least.

6mrc6

Level 1

4 points

Nov 18, 2014 12:40 AM in response to jpac

Hello,

You can restore edited photos to iPhone from a previous backup that was created before the sync with iPhoto. Before, just cancel the sync with iPhoto. It solves the slo-mo issue, too.

Nov 24, 2014 7:51 PM in response to jpac

All, while I hope Apple will fix this bug in the next iOS upgrade, I've temporary found a solution to your problem.

Now that you have sync your slo-mo video to your PC/Laptop, just email those videos back to your mail account.

1. At your iPhone device, open the email and download those video back in to Camera Roll.

2. Now you can playback slo-mo video in your Camera Roll folder. (The slo-mo slider adjustment bar will even re-appear)

This also confirmed the meta-file or source info never lost when video is sync and store in our PC, somehow the slo-mo only work in Camera Roll but not other sub-album (even a "slo-mo" album)... to me it is iOS bug!!

Hope it help.

Liew

Nov 24, 2014 7:53 PM in response to neilmoulding

All, while I hope Apple will fix this bug in the next iOS upgrade, I've temporary found a solution to your problem.

Now that you have sync your slo-mo video to your PC/Laptop, just email those videos back to your mail account.

1. At your iPhone device, open the email and download those video back in to Camera Roll.

2. Now you can playback slo-mo video in your Camera Roll folder. (The slo-mo slider adjustment bar will even re-appear)

Hope it help.

Liew

Dec 24, 2014 11:26 PM in response to andy_liew

Good Job

you got the problem correctly

other solution is sync it in other iPhone or iPad and airdrop it

i think its not big issue apple must solve it in future update.

slow motion lost after sync from mac to iphone