iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

We have an app for that: https://itunes.apple.com/us/app/shakespearean-insult-creator/id490752783?mt=8

😁

GB

gail from maine wrote:

We have an app for that: https://itunes.apple.com/us/app/shakespearean-insult-creator/id490752783?mt=8

👿

I've been investigating the issue of the Error code 53 in the last generation iPhone 6 and iPhone 6 Plus devices. I have an iPhone 6 with this problem and I have tried everything so far in order to fix it but haven't found a solution yet. Here's what we know:

1.-Apple does NOT list it in their list of errors so, for some reason they want to remain this issue a secret wether they don't even know how to solve it, they want it to exist or they are having trouble finding out what exactly causes it. (Could be a hardware failure in every iPhone 6, which would imply to redesign it in order to fix it, of course they'd prefer till the next generation).

2.-Apple support personal are not qualified to deal with this error, so when you get to your closest Apple Store, they won't help you out but replace your phone with a new one over warranty. (The only disadvantage is that if for some reason you replaced the screen or any other pieces on your phone even if those changes are not the cause of the issue, Apple will reject the phone and there's nothing they or you can do).

3.-It's a hardware-related issue, Apple experts in support may not have authorisation to intervene your phone if it's presenting this issue, and in fact, they're given the order to give it straight back to the factory but they do know that the classification of the errors is made according to the type of issue, therefore it is assured by Apple personal that the Error 53 is a hardware problem.

4.-Only happens to iPhone 6 and 6 Plus and during the updating process. (Never in the 5S). Which lead us to think that some changes in the software might repair the issue later on, skipping the step that verifies the hardware and allowing users to still conserve their phones when they're not under warranty.

Investigating on the web and checking on people who have already experienced this type of error in their's iPhone, I found that the failure comes commonly after a screen replacement, but the screen has nothing to do with the issue, it looks like as the security the assemble in the touch ID sensor is made to be only used with a specific iPhone and it's own logic board, during the process of restoring or updating the software, the phone verifies that the hardware actually belongs to that particular device. And it is during this process that the Error might show up, (which was my case). Although many others declare they've fixed the issue by changing the USB cable and/or computer. As I mentioned before, most of the cases are directly related to your device home button structure, the charging port, or the flex cable that connects your home button to the iPhone.

Apple is certainly conscious of the issue, but they have not fixed it yet. Could this be a programmed issue that they created themselves? Because iPhone 5S won't present this issue even if touch ID sensor is broken or replaced. (touch ID won't work never if broken/replaced but the phone does). We don't know, but in the meantime I've tried to beat it by modifying the software; I used iOS 8.4 beta 3 in my iPhone 6 to see if maybe, just maybe this version would skip the hardware check that causes the iPhone to get stuck in recovery mode. Effortless, non of the iOS 8 versions yet have fixed this. As Apple customers we should complain and report the failures so that they can hear us and fix their problems. Maybe Apple don't want to release the way to fix it, but I do know that the problem is caused by hardware and it can only be solved through modifications on the SOFTWARE. Yes, the issue is caused by hardware, but software is what kills your phone. Downgrading to a lower iOS might help but it's impossible now (Apple made it impossible). So really there are no actual fixes, the only thing to do is to wait for Apple to release iOS 9 and hope they've fixed it and still looking up by ourselves, using methods unauthorised by Apple of course. (They don't give us a solution and also prohibit that we try to do it on our own).

So, if you get the ERROR 53 IMMEDIATELY TAKE YOUR IPHONE TO THE APPLE STORE TO GET A NEW ONE. If you're pretty lucky and the issue is caused by the cable or laptop don't worry, they will restore the phone for you. I'd appreciate further comments about this problem, if someone has found and actual solution please share. (Remember, work on the software). IF YOU HAVE REPLACED ANY PIECES ON YOUR PHONE AND SUDDENLY SOMETHING IN YOUR HOME BUTTON, TOUCH ID, REACHABILITY FUNCTION OR CHARGING PORT IS NOT WORKING CORRECTLY, DO NOT ATTEMPT TO UPDATE IT. YOU WILL LOSE YOUR DEVICE FOR EVER, BETTER STUCK IN iOS 8.1 RATHER THAN RECOVERY MODE DON'T YOU THINK?

How can you explain this situation from customer above. My iphone had this error but before I never change screen or touch ID ?

pixyfrombrooklynJul 4, 2015 10:14 AM Re: iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???
Re: iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???in response to ChrisJ4203

There is some mistake in the statement. I bought it online, and it was actually shipped to me the next day through UPS. I confused it with the macbook pro I bought around the same time, and that was picked up from the store.

I didn't return it immediately because except for the updating IOS problem, it was working fine. So I thought it's just the new IOS problem, maybe it will be able to upgrade when the next IOS comes out. So when I realize there is something really wrong with the iphone is when the new IOS comes out and I want to try again, and this time using a PC iTune, thinking it will give it a proper upgrade, and finally the phone stopped working. So I took it back to Apple immediately. How would I know not being able to upgrade IOS is such a serious problem? And there are so many other people who have the same issue here. What would be the reason for me to want to modify my genuine iPhone with someone else other than Apple, within the 1st month of usage, plus I wasn't even aware it was defect!

It is the **** ios 9,

1, i updated to ios 9 and when i restore my back up it stuck on apple logo (iPhone 5s).

2, When i changed my phone screen and update it i stuck on itunes error 53- (iPhone 6) ****** finger print sensor is only one in this world which is compatible with my phone. My iphone 6 is now like dead or use as brick.

There are too many errors apple generating day by day with its phones and also they are generating million dollars profit.

Due to errors i predict that apple will shut down soon.😠

<Edited by Host>

No. the touch ID stopped working months before I crack my screen, it happens right after I try to update iOS 9.1, read my articles I even showed links where I'm not the only one experience. I admin cracking the screen is my fault and I don't mind paying to repair the screen. But charging me a brand new phone price for a factory faulty hardware is unfair to me, and think about this, even if I didn't crack my screen the phone would still have stop working or if i didn't get a faulty phone, I could have still using the phone with slight screen cracked on the edge.

Apple SHOULD disable Touch ID functionality, including ApplePay system in case if something is wrong with touch ID module, but bricking the phone with error 53 is one of the nastiest things they came up with. Especially after the one year warranty period.

Hi all,

Unfortunately if your Touch ID has been changed, and is no longer the original your iPhone came with, then there is no such fix as of yet. The original Touch ID has to be connected to your iPhone, otherwise the Error 53 message will not disappear.

Regards,

Axel

Of course there are other scenarios.

Firstly, as someone on this forum already mentioned, a user dropped his phone and got a small crack on the top corner, it didnt effect the functionality of the phone so no need to repair it. 10 months later (while still using the phone) apple decide to brick it.

Secondly, Defective touchpad upon purchase which only comes to light at a later time that does not bother the user, they continue to use their phone and use the code to unlock, user is happy. Phone gets bricked by apple.

Both of these instances have already occurred.

'

http://www.dailydot.com/technology/what-is-error-53-iphone/

Jay 75 wrote:

Of course there are other scenarios.

Firstly, as someone on this forum already mentioned, a user dropped his phone and got a small crack on the top corner, it didnt effect the functionality of the phone so no need to repair it. 10 months later (while still using the phone) apple decide to brick it.

Secondly, Defective touchpad upon purchase which only comes to light at a later time that does not bother the user, they continue to use their phone and use the code to unlock, user is happy. Phone gets bricked by apple.

Both of these instances have already occurred.

'

http://www.dailydot.com/technology/what-is-error-53-iphone/

1. A damaged device may need to be serviced at any time in the future. Damage does not immediately reveal a problem. Apple will gladly service the device for the agreed upon fee. You cannot make the statement that the damage did not effect the functionality of the device. It may not be apparent to the user, but very often the damage starts a process. For example, a single drop of salt water in the charging port may not immediately cause an issue. But over time, that corrosion can spread and cause problems down the line. Look at how many people have posted here about water-damaged phones that worked for a while, but then months later, stopped working.

2. A defective device will ALSO be serviced by Apple. If such a defect is reported within the warranty time, then it's free. Otherwise, there's an out-of-warranty fee.

Expecting a damaged device, even mildly damaged, to continue to work indefinitely is not a reasonable expectation. Yo have to be prepared for the distinct possibility that the damage will reveal a problem later on.

And if you get the full one-year of proper operation out of a device with a one-year warranty... when where's the problem? You might hope that you get longer life, but no one made that promise to you, and you agreed to a one-year time frame of proper operation when you bought the device.

You've failed to provide a situation that I haven't already covered.

We are users. This is a technical support forum, not a social media site. If you want to make everyone aware of your version (your perspective, your opinion, whatever) of the truth, do it elsewhere - otherwise, you are violating the TOU (you have familiarized yourself with the TOU, correct?).

You can bash the people who volunteer their time here all you want. We are not defending Apple, we are just stating the situation as it stands. And yeah, if you are looking for sympathy because you decided to get a 3rd party to mess with your expensive hardware, then you are not likely to get it from fellow users who value their investment. We wouldn't have any sympathy if your iOS was unusable because you jailbroke your device either.

Since we don't award ourselves points for helping people - the only people that can do that are the people we help - our purpose here is patently clear. If someone has a legitimate problem that we can help with, we do our best to help. This issue, however, is not something we can do anything about. As has been stated time and time again, if you have an issue with this mess, tell it to Apple. We can do nothing to help you here.

GB

It's not a "new policy". It's an error message indicating a critical failure in the touch ID hardware. A restore will fail with an error on any device that returns a hardware failure notification to iTunes when the restore or update is attempted.

Please, take your ranting somewhere else.

alberthoran wrote:

New Legislation called “Consumer Rights Legislation” came into force in the UK recently. The bill states that the software has to be of satisfactory quality and must meet a given description. Any software upgrade that renders a device unusable could not be of satisfactory. especially when it prevents the user from returning to its original software

Under the Digital Content paragraph traders are obliged to provide additional information concerning the functionality of the digital content and any relevant information about its compatibility with other hardware My Ipad worked perfectly for months until the upgrade software was installed. IT IS THE SOFTWARE THAT BRICKED UP MY IPAD NOT THE REPLACEMENT SCREEN.

These are only a few of the points in this software does not come up the standard required by this legislation.

<Edited by Host>

Let's see how that plays out. Because the operating system, when installed in a properly maintained device, doesn't* cause this problem.

It's like saying that if you replace your iPhone battery with something else, and then when connecting it to an Apple charger, it doesn't charge, then that's Apple's fault...

You modified the device. Therefore, it's not the same device that Apple sold you. The bill you quote doesn't allow for modifications to devices. Show me where in that bill, or any other UK legislation, that allows a user to make modifications to an iPhone (or other smartphone) without using an authorized & trained technician an authorized & legitimate parts.

You might as well replace your screen with a banana peel, and then complain that you can't open Facebook.

alberthoran wrote:

Should the "likelihood of success is directly related to how the customer speaks to the representative." Should it rather be the validity of the case?

That's always been the case but, as you are well aware, you lose on the validity aspect. Speaking nice might help you get an exception.

I recently replaced a complete iPhone 6 display assembly including a new Home Button assembly and got "Error 53".

I have put back the original Home Button assembly onto the new display assembly but I can't get rid of "Error 53".

1) Should I be able to recover the phone from Error 53 by putting the original Home Button assembly back assuming there is nothing damaged elsewhere?

2) Has anyone got evidence that replacing the Home Button is NOT the only root cause for Error 53 but that replacing the screen assembly can also be another root cause for Error 53?

3) Has anyone got evidence that replacing the Home Button is NOT the only root cause for Error 53 but that replacing the long Home Cable running behind the LCD can also be another root cause for Error 53?

Details: It is already well established that such error is generated when the motherboard can't match the Touch ID number stored in an IC mounted onto the Home Button assembly flex. It is obvious such matching fails if the original Home Button assembly is replaced or if the flex running behind the LCD and connecting the Home Button assembly to the motherboard is damaged. I don't think there is anything damaged in the iPhone. A number of sources (this, or this) on the Internet report that replacing the Home Button is NOT the only root cause for Error 53 and that replacing the screen assembly can also be another root cause for Error 53. Moreover, other sources (cf. "Replacing the cable will cause the Touch ID sensor to stop working") report that replacing the long Home Cable running behind the LCD can also be another root cause for Error 53; how can this be true if the long Home Cable does not have any IC storing an ID number?