iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

has anyone come accross restore error 53 on an iPhone 6???

iPhone 6

Posted on Sep 29, 2014 2:21 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 1, 2015 6:43 PM

Little history here re: error 53...


- dropped iphone 6, shattered screen.

- took for repair, tech not only replaced screen but used a new (or used) home/touch id button with attached ribbon cable.

- attempted to both update and setup new touch id, neither worked and received failed messages. .

- tried to update via itunes, started update then failed with error 53 - tried many times after with continued error 53 error.

- tried to restore, also received error 53.

- realized my phone was a brick so called back repair service.

- they stated the tech messed up - iphone has a unique home/touch id button and ribbon cable, any other replacement will not work.

- fortunately they retained my parts and replaced the new home/touch id and ribbon cable with my existing one.

- brought home, was able to complete the restore then restored from back up.


So, if you damage your iphone, be sure the repair service uses the existing home/touch id and ribbon cable or you'll end up with error 53. Appearantly, each iphone is linked to this button/ribbon cable and will not work if replaced. If you do have it replaced, you won't be able to update and if you try to update via itunes, your iphone will never work again.

340 replies

Feb 19, 2016 3:49 AM in response to bobfromlosangeles

bobfromlosangeles wrote:


Well, I guess the threat of a massive lawsuit has changed everything.



What "massive lawsuit?" Every large company gets threats of lawsuits daily. It's a long way (and a long time) from someone saying they are going to sue, and anything actually happening. Most of them just disappear, and the one in a hundred (or maybe a thousand) that actually get to court take years. And contrary to what you might like to believe, the only ones who benefit from a class action suit are lawyers. I was once cheated out of $4,000 by a crooked stockbroker (back when that was a lot of money). After 7 years in the courts I got $83. The lawyers who brought the case got $50 Million. I was also party to a suit against AT&T. I got a 50 cent credit on my bill.


What really happened is that Apple investigated the issue, discovered it was a software error, and fixed it because it was the right thing to do.

Aug 18, 2015 11:19 AM in response to KDM666

I had a cracked screen, brought it into shop, I have a black phone but they only had white in stock, so they switched the home button too (I told them I don't use the touch ID, and they said it would be fine)


A few days later, go to update....fails, needs to restore, cant, keep getting error 53.


Read your post and called the shop up and thankfully they still have my original home button!!!!!


Just brought it in and they are currently replacing the orignal button. So fingers crossed this fixes it!


Thanks for your post if this works!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.