Level 1

9 points

IPHONE 6 This cable or accessory is not certified and may not work reliably

I have the IPhone 6. Bought it last Saturday,Just updated it to the newest 8.0.2 software Friday Sept 26th. No Problems until today, Monday Sept. 29th when Im getting this error .

It started this afternoon and, no i did not and do not have it plugged in. It was charged this morning and was at 57% battery this afternoon when the problem started.

Now I get this messege that keeps poping up over and over "This cable or accessory is not certified and may not work reliably with this iphone"

It keeps popping up and i dont have ANYTHING plugged into it.

I called Verizon because thats who i bought it from who put me thru second line for help.

After a bunch of BS and telling me that they have had problems with chargers because of the amplified voltage and wrong plug being sent out which sounds like bull to me because he said the new iphones have a different head on the plug, not the phone side but the end that has the usb connection and goes to the ac outlet, which dont make a lot of sense when you can also plug them into a usb port. I looked at different iphone plugs from the 4s, the 5 and the 6,and they all show the same input and output voltages and amps. Basically nothing that has to do with my problem i am having

Anyway at this point now they are saying something may have happened with the new software when i download it last friday.

So now they had me backup my phone to itunes, and restore the iphone from itunes.

When you do this, itunes will automatically download the new version software, which seems to be taking a long time to download.

I will try to post results later to see if this works......

iPhone 6, iOS 8, software 8.0.2

Posted on Sep 29, 2014 6:16 PM

53 replies

pogster

Level 5

5,123 points

Oct 7, 2014 10:57 AM in response to VeryWetDog

VeryWetDog wrote:

Brand new iPhone 6 plus arrive 30 minutes ago. I connected to wifi, updated, plugged it into the PC and "This cable or accessory is not certified..." I have tried several cables and plugs, now waiting for Vodafone to call be back.... cant wait! :-(

Try a different USB port and see if that makes any difference. Also, plug your phone into the supplied charger and plug it into a wall socket and see if you still get the same message.

Oct 7, 2014 11:13 AM in response to pogster

I already tried several plugs and different cables, and different cables in different USB ports.

We have 4 iPhones (6, 5s, 5 & 5c) and 2 iPads between the family so have plenty to try. All my other devices work , but new iPhone doesn't. Vodafone said they will replace it. Just got to wait for a call back tomorrow. :-)

pogster

Level 5

5,123 points

Oct 7, 2014 1:15 PM in response to VeryWetDog

Excellent!

Oct 8, 2014 5:27 PM in response to BUSTER544

Same problem here. It connected to my macbook fine while I was loading music, but now I can't even get it to take a charge! I've tried 2 different cables BOTH from apple and nothing. I guess I only have a matter of time before I can't use it anymore... CRAZY!!!

Oct 8, 2014 5:39 PM in response to BUSTER544

Did any of you have the problem after trying to sync with a macbook? I was syncing my itunes library when my problem started happening. Want to restore my phone, but my macbook won't even recognize it anymore.

Oct 9, 2014 4:56 AM in response to pogster

Already tried all of that. I even have an iPad Air that uses the same type of cable and my iPad will work and charge off of the same cable that does not work with my iPhone. Went through the whole troubleshooting process with Apple last night. They told me to take it to an Apple store and just have it replaced after an 1 1/2 hrs of testing.

Oct 9, 2014 6:33 AM in response to BUSTER544

Update: this morning my phone will connect to my macbook and sync with itunes. It says it is charging, but never takes a charge. It was at 36% and I plugged it into the wall charger (says it's charging) for an hour and it is still on 36%.

BUSTER544 Author

Level 1

9 points

Oct 9, 2014 6:46 AM in response to peepfishes2

i cannot tell you about a charging problem, other than the tech at Apple saying sometimes lint or a foreign object can get into the charging port and cause problems. But mine charged at all times just has the error about not a certificed cable , looks like your going to be heading to the Apple Store. Again as I wrote earlier, if it's giving you the error without it being plugged into anything, it has to be replaced.

dkayuk

Level 1

4 points

Oct 12, 2014 3:02 AM in response to BUSTER544

All it took for me was a visit to the mobile phone shop where I got the phone (it was a contract), they ordered a replacement phone for me no questions asked. Got a new phone 24h later and everything has been fine.

Oct 17, 2014 1:12 PM in response to BUSTER544

i am having the same error message pop up. i have a 6 plus. this happens to me at least 20 times a day, very annoying, and i really don't want to drive an hour to an apple store just for them to say yup, you need a new phone. must be a bad batch. has anyone had this issue corrected?

Oct 17, 2014 10:03 PM in response to BUSTER544

Try to clean the connector of the phone

Just have got same error on iPhone 6

Took a small screwdriver, put a little bit cotton on it, clean the connector of the phone

Error has disappeared

Oct 17, 2014 10:11 PM in response to BUSTER544

Just found an advise (I haven't tried but I hope it works).

This cable or accessory is not certified and may not work reliably with this iPhone iPad fix!

Method 1:

Plug the USB cable to the wall-charger
Turn off the iPhone and when you see the loading wheel spinning, plug the charger in the iPhone
Let the iPhone be connected to the charger for a while. Don’t switch it on
After about 15 minutes, turn it on your iPhone. Dismiss the warnings
The charging should mostly continue without a problem

Method 2:

Plug in USB power  to wall-charger
Then connect USB cable to iPhone
 Dismiss any warnings
Unlock your iPhone so you get to the “Home Screen”
Dismiss any remaining warnings
Unplug the fake “Knock Off” USB cable
Followed by plugging it back in.
Dismiss warning again
It should now charge.

Nov 5, 2014 11:24 AM in response to victorgichun

I had the same problem, my iPhone 6 was always saying that the cable was not certified without anything conected.

The solution was simple (my brothers idea) I used a hair dryer to inject some FRESH AND STRONG AR (please never do it with hot air) inside the charger plug and the mesage never came back.

Nov 5, 2014 11:26 AM in response to BUSTER544

I had the same problem with my iPhone 6.

The solution was simple (my brothers idea) I used a hair dryer to inject some FRESH AND STRONG AR (please never do it with hot air) inside the charger plug and the mesage never came back.

nickm135

Level 1

0 points

Nov 14, 2014 3:47 AM in response to BUSTER544

I also have the same problem as you and that was also after upgrading to the latest iOS on my iPhone 6. In my case the iPhone 6 could not charge when it was plugged in. I thought that was odd because it worked before. And so began my investigation. Because I also had my old iPhone 5, I plugged the iPhone 6 charger into my iPhone 5 it was charging. My first thought was the new iPhone 6 is broken. Then I decided to use the iPhone 5 charger to charge the iPhone 6 to see what would happen. Interestingly it was charging. Then I decided to swap the cable around. And now I am using an iPhone 6 charger with an iPhone 5 cable to charge my iPhone 6. And using an iPhone 5 charger with a iPhone 6 cable to charge my iPhone 5.

Weird, I shouldn't need to do this since all my cables are original from Apple. I think that Apple has stuffed it up in the latest iOS upgrade. They are trying to be too smart.

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IPHONE 6 This cable or accessory is not certified and may not work reliably