metallic sound
Hi,
the voice of somebody calling me, on my new iphone 6 is very metallic and not loud enough... is this normal (Hope it isn'twhere to change this
iPhone 6, iOS 8
User profile for user:
pedro d
User level:
Community Specialist
Hello there, JEPEDeWinter.
The following Knowledge Base article offers up some great troubleshooting steps for audio quality issues on the receiver of your iOS device:
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Follow these steps to resolve the issue:
- Increase the volume during the call.
- Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
- Make sure nothing is plugged into the headphone jack or the dock connector.
- Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
- Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
- If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
- Restart the iPhone.
- Make sure your device is up to date.
- If the issue is not resolved, contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.