New Bose Soundlink Mini won't stay connected with the iPhone 5s with iOS7

Question

Level 1

20 points

New Bose Soundlink Mini won't stay connected with the iPhone 5s with iOS7

I'm having the same problem a lot of people are having all of a sudden, I've had the Bose Soundlink mini for almost a year now, and had it paired just fine with my iPhone 5s. Just recently all of a sudden it wouldn't hold the Bluetooth connection, either it was spotty or it would just disconnect. After multiple attempts to reconnect, I reset the iPhone, reset the Bose mini speaker with no luck I took the Bose speaker back to the Bose Outlet, and they gave me a brand new Bose Soundlink mini unopened. I came home, got it all set up, and it's doing it again. Now I do have other Bluetooth devices working just fine, but the Bose is all of a sudden after months of flawless performance won't stay connected.

I did not upgrade my 5s to the new iO8, so I'm using the same OS7 that has played the Bose flawlessly for at least 9 months. I can use some advice from anyone out there. Thanks. GH.

Posted on Sep 30, 2014 6:07 AM

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Answer 1

rodgerca

Level 1

4 points

Oct 6, 2015 6:44 AM in response to GH36c

I'm coming a little bit late to this party, but hopefully this will help someone. I went to the Bose troubleshooting link and found this attachment. I took the steps recommended (hold the mute button down for 10 seconds and then press the power button to reset the machine). Worked like a charm. Here is the link to the pdf: http://worldwide.bose.com/productsupport/en_us/web/troubleshooting_soundlink_mob ile_pairing_connecting/page.html

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Answer 2

May 23, 2016 7:02 AM in response to GH36c

I would like to point out that the Bose Soundlink Mini II speaker has an auto-off feature that is enabled by default. It will shut off after 30 minutes if it believes it is not in use (however, sometimes it shuts off as you are actively using it). You can disable the auto-off feature by pressing the bluetooth and [+] buttons simultaneously for a few seconds.

more info:

http://worldwide.bose.com/productsupport/en_us/web/soundlink_bluetooth_mini_seri es2/page.html#listview=function_system_s…

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Answer 3

WiseJD

Level 4

1,954 points

Sep 30, 2014 6:17 AM in response to GH36c

I know of no reason for you not to update your iPhone to iOS 8.0.2 as it is always a good idea to stay on current software if your device is up to it, and your's certainly is. My iPhone 6 with iOS 8.0.2 works fine with my Bose Soundlink Mini. Having trouble with Bluetooth is not an unknown occurrence between any two devices, but I believe in your situation you have little to loose in trying an iOS Update. What makes no sense at this point is returning the Bose Soundlink Mini again.

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Answer 4

GH36c Author

Level 1

20 points

Sep 30, 2014 7:08 PM in response to WiseJD

Thanks for your response. There is a very good reason for me not to update to the later version of iOS8; corporate security, enough said here. On the other point, it still doesn't make sense for the device(s) to not be connected when they were for almost year without any problems, nothing changed, including no update to the OS as you recommend. The people at the Bose store seem to understand my issue and resolved it immediately by giving me a new speaker, no questions asked. I agree, taking back a new speaker serves no real purpose unless there is something going on that Bose employees know and just didn't say.

The new speaker is doing the same thing, so this is confusing me. I've never had a problem with Bluetooth with my devices until now, and I've had lots of them. Just as I'm typing this message, the speaker was playing from my playlist and just lost connection and is trying to reconnect. It could be something with Bose, but I have my doubts and think it's something with the 5s. Again thanks for your reply.

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Answer 5

GH36c Author

Level 1

20 points

Oct 2, 2014 5:26 AM in response to GH36c

Just a follow-up, my Pebble watch is now behaving like the Bose sound link mini, it won't hold the Bluetooth connection. It appears this is happening to quite a few people, see Macrumors.com. What I've done so far is, reset both the devices, the speaker and the watch, reset the phone, deleted devices and reinstalled them, checked settings, and I still have no connection. My iPad has the 8.02 update, my phone is still on iOS7; neither device connecting with Bluetooth devices. This all started recently in the last week. Anyone else experiencing this, or have a suggestion that I haven't tried yet?

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Answer 6

Feb 24, 2015 9:19 AM in response to GH36c

Same exact thing happened to me. I got to thinking and remembered I used my iPad to play some stuff. I made the iPad "Forget this device" on the Bose this morning and it's worked fine playing and staying connected with my iPhone 5s so far.

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Answer 7

Dec 29, 2015 2:22 PM in response to GH36c

I love my Bose Soundlink Mini 2. But, I faced a quite few issues with the device. But all were fixed by reading through the User Manual a bit. To help others, I actually made a video, to show some troubleshooting tips for the Bose Soundlink Mini 2. Checkout the video, if your speaker is not turning ON / not charging / bluetooth not getting connected:

https://youtu.be/fzNeJALaMJg

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Answer 8

mirfy

Level 1

0 points

Dec 13, 2014 8:49 AM in response to GH36c

I have a similar problem with my ipod 5 I have had a Bose Mini Soundlink for a year without problems now suddenly it is jumping like a cracked record. So frustrating.

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Answer 9

Dec 17, 2014 6:19 AM in response to GH36c

I have the same issue which is frustrating. Apple really needs to look into this as there are a lot of people with Bose devices and this is clearly a Bluetooth software issue with their devices.

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Answer 10

GH36c Author

Level 1

20 points

Feb 24, 2015 10:40 AM in response to Brandishae82

Thanks, I ended up taking it back to Bose, and they just gave me a brand new one and it worked without any problems. I appreciate you responding.

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