Iphone 5c will not connect to the internet

My iPhone 5c has completely stopped connecting to the internet. I can get around the problem by doing a hard restart or turning the phone off and on again, but this will only last a couple of minutes and then it won't connect to the internet again. It doesn't matter if I'm using wifi or data, neither one will connect to the internet. If I'm using safari a page with a message will come up after a minute of loading saying, safari cannot load the page because the server has stopped responding; however i know that my internet is working because everything else in my house can access it without any problems I've looked everywhere for a solution but cannot find anything that will permanently fix this issue.

iPhone 5c, iOS 7.1.2

Posted on Sep 30, 2014 5:51 AM

Reply
1 reply

Oct 2, 2014 11:43 AM in response to tomsimmons

Hi tomsimmons,


If you are having persistent reoccuring network issues with both WiFi and Cellular data on your iPhone, you may find the troubleshooting steps outlined in the following articles helpful:


iOS: Troubleshooting Wi-Fi networks and connections


iPhone: Troubleshooting a cellular data connection


If those steps do not resolve your issue, you may want to make sure you have a current backup of your data in iTunes, then try restoring your iPhone to factory settings and testing it in that default condition to see if the issues persist before restoring your data. You may find the following article helpful:


Use iTunes to restore your iOS device to factory settings


Regards,

- Brenden

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 5c will not connect to the internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.