Has anyone been scammed by "Instageeks"?

You were defrauded and your identity was stolen by criminals. Notify the card issuer immediately.

Did you allow the fraudulent party to access your computer?

If you allowed "Instageeks" to control it remotely – to remove what they called a "virus" or for any other reason – then your Mac can no longer be considered secure and should be completely erased. Write back for instructions if you need them.

Just to clarify for anyone who falls for the same ruse ... There are no viruses for the Mac. A scam such as this simply locks up your browser. Usually, force-quitting Safari (hold down the Option key as you click the Safari dock icon, and click Force Quit) then, once Safari quits, holding down Shift as you re-launch Safari should do the trick.

Never, never contact or give any money to an operation displayed on the webpaeg which claims they can help you. They are the ones causing the problem, and they are scam artists.

Matt

I was able to force quick Safari

Force-quit Safari? That's probably all that was required.

Since you were obviously defrauded, I suspect your credit card information will be bundled and sold to fund terrorism or whatever other criminal enterprises may be involved: cancel it.

Wow

yesterday verizon put through my call to them saying i needed an advance level.of support

they wanted $200

it was uncomfortable & I canceled

A year ago, I gave Instageeks a credit card payment and then remote access to my MacBook Pro and someone worked for hours ostensibly “cleaning up” the things they had claimed were about to cause a complete crash.

Coinciding with my contact with Instageeks, however, someone began to periodically take over my cursor while I was using it. After fighting for control of the cursor I’d shut down. I naively contacted Instageeks to report this (still believing they were legit Apple service). They asked about other devices in the house (my spouse also has a MacBook pro and we each have iPhones). They said that viruses were spreading between these devices and they needed immediate access to all of them to prevent threat to all our banking and financial accounts. But they’d need several hundred dollars for more technical support and for additional security. Well, that’s when it finally dawned that Instageeks has nothing to do with Apple support. I said a polite “No thanks,” and signed off.

However, the problem of someone remotely controlling my cursor, continued. When I’d log on an hour, a day, or a few days later, someone would eventually come on and take over the cursor again. We’d fight it out and I’d shut down. I’m retired so I had time to persist and eventually their attempts petered out.

Today, some months later, my wife took a call from “Kevin Miller” asking for me by name. When I got on the line, he said that he was calling from Instageeks. The conversation was barely intelligible due to “Kevin Miller’s” very heavy Indian accent, but it went something like this: “How’s your computer working?” “Fine.” (Confusion on the other end.) “Do you want to extend your contract?” “No thanks.” (Pause, more confusion.) “OK, thank you, goodbye.”

This mid-2010 MacBook Pro is currently running OS X Yosemite 10.10.1. Of course, it remains unusable to me for anything related to purchasing or banking, or for any confidential matter, until it’s been given a proper and thorough an enema. Grateful indeed for advice on what steps to take.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH 25 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t PlistBuddy{,' 2>&1'}' -c Print' OSBundleRequired 1159 20 ' function f() { n++;sub(/^/,"^");gsub(/\./,"\\.");gsub(/\+/,"\\+");gsub(/\-/,"\\-");gsub(/\?/,"\\?");print|"sort|uniq";};function g(N,d) { if(n<N) print d;};' Info.plist );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=(\\n%s{:\ ,\\n\\n}%s\\n '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n '"${p[50]}"'mod date: %s\n '"${p[50]}"'checksum: %s\n%s\n' '\n ...and %s more line(s)\n' 'RSSI: %s\nNoise: %s\nTx rate: %s\n' {Privacy,Mode}': %s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' "${p[56]}"\ ' $0&&!/ /{f()} END{g(10,"^com\.apple\.")} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p;' '/\.kext\/(Contents\/)?'${p[57]}'$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?'${p[57]}'$/p' ' NR>1&&$3!~/0x|\.([0-9]{3,}|[-0-9A-F]{36}|apple\.launchctl\.(Aqua|Background|System))$/ { print $3":"$2;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' "${p[56]}"\ ' /\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt)$/{f()} END{g(900,"^/System/")} ' ' /\.dylib$/!d;s/(\.|\+|\-|\?)/\\\1/g;s/^/^/p;' "${p[56]}"\ ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");f();} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]"\.plist\t"c[i];g(500,"Launch");} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/(ok.+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt))$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :'${p[53]}' "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";if(!$2) $2="'"${p[28]}"'";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: 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mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name '${p[57]}' -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CReq "a underr|I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 "{bundle,mach-o-dylib}"`" "`S2 ${p[35]}`" "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -get{dnsservers,info}\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} '-nl -print' );N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel}\ extensions Heat System\ load boot\ args FileVault Diagnostic\ reports Log {Free\ space,Swap}' (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports User Daemons Agents XPC\ cache Startup\ items {Admin,Root}\ access Bundles {,Inserted\ }dylibs Stylesheet Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors Bad\ plists I/O\ errors Memory\ pressure SMC Shutdowns 'High file counts' );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { Q=5;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo true;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';printf '[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[54]};};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=No;((v['$((i+1))']==0))&&v=;};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Ev "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 22;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;B0&&{ D13 5 5 69 53;D13 5 54 30 56;C4;D23 5 14 12 14;C4;};D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;C4;};D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 7;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 8;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B3 7 7 73;B1&&{ A8 18 26 23;B7 7;B4 0 0 74;C3 23;};A2 18 26 23;B7 7;B4 0 0 74;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;B4 14 15 52;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 6;D13 25 37 32 31;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 2;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 33;D13 4 8 41 52;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 32;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 1;D23 22 9 37 57;A9;C2 39;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be a series of messages in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

[Process completed]

The messages won't be spaced equally apart in time, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "[Process completed] to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the last message you saw. No harm will be done.

12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

______________________________________________________________

Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

My girlfriend was scammed by the instageeks. She paid them gave them control of her macbook, and let them install software that we cannot find. We called the credit card company, changed her passwords, and even changed the wifi. But I am still paranoid so I tried the unix shell.

Start time: 21:07:24 09/19/15

Revision: 1159

Model Identifier: MacBookPro5,5

System Version: OS X 10.10.5 (14F27)

Kernel Version: Darwin 14.5.0

Time since boot: 2:51

SerialATA

FUJITSU MJA2250BH FFS G1

Diagnostic reports

2015-09-19 com.apple.AmbientDisplayAgent crash x2

Shutdowns

Sep 19 20:22:31 cause: -60

Log

Sep 19 18:17:44 com.apple.xpc.launchd.domain.pid.SecurityAgent.193: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc, error = 1: Operation not permitted

Sep 19 18:17:44 com.apple.xpc.launchd.domain.pid.SecurityAgent.193: Failed to bootstrap path: path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc, error = 1: Operation not permitted

Sep 19 18:17:44 com.apple.xpc.launchd.domain.pid.SecurityAgent.193: Failed to bootstrap path: path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc, error = 1: Operation not permitted

Sep 19 18:17:44 com.apple.xpc.launchd.domain.pid.SecurityAgent.193: Failed to bootstrap path: path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc, error = 1: Operation not permitted

Sep 19 18:17:44 com.apple.xpc.launchd.domain.pid.SecurityAgent.193: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc, error = 1: Operation not permitted

Sep 19 18:17:44 com.apple.xpc.launchd.domain.pid.SecurityAgent.193: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

Sep 19 18:17:44 com.apple.xpc.launchd.domain.pid.SecurityAgent.193: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

Sep 19 18:17:44 com.apple.xpc.launchd.domain.pid.SecurityAgent.193: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

Sep 19 18:17:44 com.apple.xpc.launchd.domain.pid.SecurityAgent.193: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/XPCServices/ com.apple.geod.xpc/Contents/MacOS/com.apple.geod error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

Sep 19 18:18:58 com.akamai.client.plist: Service setup event to handle failure and will not launch until it fires.

Sep 19 18:18:58 com.apple.CSConfigDotMacCert-@me.com-SharedServices: Service setup event to handle failure and will not launch until it fires.

Sep 19 18:18:58 com.facebook.videochat.NAME.updater: Service exited with abnormal code: 1

Sep 19 18:19:06 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.271: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

Sep 19 18:19:07 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.271: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

Sep 19 18:22:45 utun_start: ifnet_disable_output returned error 12

Sep 19 18:32:00 process WindowServer[147] caught causing excessive wakeups. Observed wakeups rate (per sec): 163; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 69906

Sep 19 18:54:34 com.apple.xpc.launchd.domain.pid.quicklookd.560: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

Sep 19 19:36:12 com.apple.xpc.launchd.domain.pid.MediaLibraryService.689: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

Sep 19 19:36:12 com.apple.xpc.launchd.domain.pid.MediaLibraryService.689: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

Sep 19 19:51:12 com.apple.xpc.launchd.domain.pid.MediaLibraryService.740: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

Sep 19 19:51:12 com.apple.xpc.launchd.domain.pid.MediaLibraryService.740: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

Sep 19 20:11:53 PM notification timeout (pid 275, Creative Cloud)

Sep 19 20:11:53 PM notification timeout (pid 391, Adobe CEF Helper)

Sep 19 20:50:01 com.apple.xpc.launchd.domain.pid.MediaLibraryService.914: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

Sep 19 20:50:01 com.apple.xpc.launchd.domain.pid.MediaLibraryService.914: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

CPU per process: WindowServer (UID 0) is using 32.6 percent

Bad kernel extensions

/System/Library/Extensions/BJUSBLoad.kext

Loaded kernel extensions

com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)

Daemons

com.adobe.fpsaud

com.apple.AmbientDisplayAgent

- status: -4

com.apple.installer.osmessagetracing

com.apple.mDNSResponder.reloaded

com.apple.mDNSResponderHelper.reloaded

com.apple.updateEFIDesktopPicture

com.cloudpath.maccmd

com.google.keystone.daemon

com.oracle.java.Helper-Tool

Agents

com.adobe.AAM.Scheduler-1.0

com.adobe.ARM.UUID

com.adobe.AdobeCreativeCloud

com.adobe.CS4ServiceManager

- status: -43

com.akamai.client.plist

- status: 78

com.akamai.single-user-client

com.apple.AirPortBaseStationAgent

com.apple.CSConfigDotMacCert-@me.com-SharedServices

- status: 78

com.apple.PhotoLibraryMigrationUtility.XPC

com.apple.SafariCloudHistoryPushAgent

com.apple.cloudphotosd

com.apple.imcore.imtransferagent

com.apple.java.InstallOnDemandAgent

com.apple.java.updateSharing

com.apple.metadata.SpotlightNetHelper

com.apple.mrt.uiagent

- status: -43

com.apple.photolibraryd

com.apple.photostream-agent

com.apple.powerchime

com.apple.thermaltrap

com.facebook.videochat.NAME.updater

- status: 1

com.google.keystone.system.agent

com.oracle.java.Java-Updater

com.spotify.webhelper

Extensions

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/System/Library/Extensions/LexmarkUSBMerge.kext

- com.lexmark.print.usbmerge

/System/Library/Extensions/hp_fax_io.kext

- com.hp.kext.hp-fax-io

Applications

/Applications/AIM.app

- com.aol.aim.desktop

/Applications/Adobe Bridge CC/Adobe Bridge CC.app

- com.adobe.bridge6

/Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app

- com.adobe.illustrator

/Applications/Adobe Illustrator CC 2014/Scripting.localized/Sample Scripts.localized/AppleScript.localized/Analyze Documents.localized/Analyze Documents.app

- N/A

/Applications/Adobe Illustrator CC 2014/Scripting.localized/Sample Scripts.localized/AppleScript.localized/Calendar.localized/Make Calendar.app

- N/A

/Applications/Adobe Illustrator CC 2014/Scripting.localized/Sample Scripts.localized/AppleScript.localized/Contact Sheet Demo.localized/Contact Sheets.app

- N/A

/Applications/Adobe Illustrator CC 2014/Scripting.localized/Sample Scripts.localized/AppleScript.localized/Export Flash Animation.localized/Export Flash Animation.app

- N/A

/Applications/Adobe Illustrator CC 2014/Scripting.localized/Sample Scripts.localized/AppleScript.localized/Web Gallery.localized/Web Gallery.app

- N/A

/Applications/Adobe InDesign CC 2014/Adobe InDesign CC 2014.app

- com.adobe.InDesign

/Applications/Adobe Media Player.app

- com.adobe.amp.UUID.1

/Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app

- com.adobe.Photoshop

/Applications/Adobe Reader.app

- com.adobe.Reader

/Applications/Adobe/Acrobat.com.app

- com.adobe.mauby.UUID.1

/Applications/Adobe/Adobe Content Viewer.app

- com.adobe.dmp.contentviewer

/Applications/AppZapper.app

- com.appzapper.AppZapper

/Applications/Boingo Wi-Finder.app

- com.boingo.boingowifi

/Applications/Chromecast.app

- com.google.chromecast.setup

/Applications/DPS App Builder.app

- com.adobe.ViewerBuilder

/Applications/Firefox.app

- org.mozilla.firefox

/Applications/Google Chrome.app

- com.google.Chrome

/Applications/Hewlett-Packard/HP Customer Participation.app

- com.hp.customer.participation

/Applications/Hewlett-Packard/HP Scan 3.app

- com.hp.scan.app

/Applications/Hewlett-Packard/HP Uninstaller.app

- com.hp.Uninstaller

/Applications/LockDown Browser.app

- com.Respondus.LockDownBrowser

/Applications/Microsoft Office 2008/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

- com.microsoft.language_register

/Applications/Microsoft Office 2008/Additional Tools/Remove Office/Remove Office.app

- com.microsoft.removeoffice

/Applications/Microsoft Office 2008/Microsoft Entourage.app

- com.microsoft.Entourage

/Applications/Microsoft Office 2008/Microsoft Excel.app

- com.microsoft.Excel

/Applications/Microsoft Office 2008/Microsoft Messenger.app

- com.microsoft.Messenger

/Applications/Microsoft Office 2008/Microsoft PowerPoint.app

- com.microsoft.Powerpoint

/Applications/Microsoft Office 2008/Microsoft Word.app

- com.microsoft.Word

/Applications/Microsoft Office 2008/Office/Alerts Daemon.app

- Microsoft/com.microsoft.AlertsDaemon

/Applications/Microsoft Office 2008/Office/Equation Editor.app

- com.microsoft.EquationEditor

/Applications/Microsoft Office 2008/Office/Microsoft Cert Manager.app

- com.microsoft.MicrosoftCertManager

/Applications/Microsoft Office 2008/Office/Microsoft Chart Converter.app

- com.microsoft.openxml.chart.app

/Applications/Microsoft Office 2008/Office/Microsoft Clip Gallery.app

- com.microsoft.ClipGallery

/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app

- com.microsoft.entourage.database_daemon

/Applications/Microsoft Office 2008/Office/Microsoft Database Utility.app

- com.microsoft.entourage.database_utility

/Applications/Microsoft Office 2008/Office/Microsoft Graph.app

- com.microsoft.Graph

/Applications/Microsoft Office 2008/Office/Microsoft Office Reminders.app

- com.microsoft.entourage.office_reminders

/Applications/Microsoft Office 2008/Office/Microsoft Office Setup Assistant.app

- com.microsoft.setupassistant

/Applications/Microsoft Office 2008/Office/Microsoft Project Gallery.app

- com.microsoft.office_pg

/Applications/Microsoft Office 2008/Office/Microsoft Query

- N/A

/Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app

- com.microsoft.entourage.syncservices12

/Applications/Microsoft Office 2008/Office/My Day.app

- com.microsoft.myday

/Applications/Microsoft Office 2008/Office/Organization Chart.app

- com.microsoft.OrgChart

/Applications/Popcorn-Time.app

- com.intel.nw

/Applications/Purple.app

- com.Mirial.HOVRS.Purple.default

/Applications/Rosetta Stone Version 3.app

- com.rosettastone.rosettastoneversion3

/Applications/Skype.app

- com.skype.skype

/Applications/Spotify.app

- com.spotify.client

/Applications/Swift Publisher 3.app

- com.belightsoft.SwiftPublisher3

/Applications/Utilities/Adobe AIR Application Installer.app

- com.adobe.air.ApplicationInstaller

/Applications/Utilities/Adobe AIR Uninstaller.app

- com.adobe.air.Installer

/Applications/Utilities/Adobe Application Manager/D6/Setup.app

- com.adobe.Installers.Redirector

/Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/uninstall/Uninstall Product.app

- N/A

/Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/uninstall/Uninstall Product.app

- N/A

/Applications/Utilities/Adobe Application Manager/DECore/Setup.app

- com.adobe.Installers.Setup

/Applications/Utilities/Adobe Application Manager/DWA/Setup.app

- com.adobe.Installers.Redirector

/Applications/Utilities/Adobe Application Manager/IPC/AdobeIPCBroker.app

- com.adobe.AdobeIPCBroker

/Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app

- com.adobe.PDApp.AAMRegistrationNotifier

/Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app

- com.adobe.adobe_licutil

/Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app

- com.adobe.AAMRegistrationNotifier

/Applications/Utilities/Adobe Application Manager/P6/adobe_licutil.app

- com.adobe.adobe_licutil

/Applications/Utilities/Adobe Application Manager/P7/AAM Registration Notifier.app

- com.adobe.AAMRegistrationNotifier

/Applications/Utilities/Adobe Application Manager/P7/adobe_licutil.app

- com.adobe.adobe_licutil

/Applications/Utilities/Adobe Application Manager/UWA/AAM Updates Notifier.app

- com.adobe.PDApp.AAMUpdatesNotifier

/Applications/Utilities/Adobe Application Manager/UWA/LogTransport2.app

- com.adobe.headlights.LogTransport2App

/Applications/Utilities/Adobe Application Manager/core/AAMLauncherUtil.app

- adobe.AAMLauncherUtil

/Applications/Utilities/Adobe Application Manager/core/Adobe Application Manager.app

- com.adobe.PDApp

/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app

- com.adobe.acc.AdobeCreativeCloud

/Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app

- com.adobe.accmac

/Applications/Utilities/Adobe Creative Cloud/CoreSyncExtension/ACCFinderBundleLoader_32.app

- Adobe.ACCFinderBundleLoader-32

/Applications/Utilities/Adobe Creative Cloud/CoreSyncExtension/ACCFinderBundleLoader_64.app

- Adobe.ACCFinderBundleLoader-64

/Applications/Utilities/Adobe Creative Cloud/HEX/Adobe CEF Helper EH.app

- com.adobe.acc.HEXHelper.EH

/Applications/Utilities/Adobe Creative Cloud/HEX/Adobe CEF Helper NP.app

- com.adobe.acc.HEXHelper.NP

/Applications/Utilities/Adobe Creative Cloud/HEX/Adobe CEF Helper.app

- com.adobe.acc.HEXHelper

/Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Installer.app

- com.adobe.Install

/Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Uninstaller.app

- com.adobe.ACCC.Uninstaller

/Applications/Utilities/Adobe Creative Cloud/Utils/CreativeCloud(URIHandler).app

- com.adobe.CreativeCloud-URIHandler-

/Applications/Utilities/Adobe Flash Player Install Manager.app

- com.adobe.flashplayer.installmanager

/Applications/Utilities/Adobe Utilities.localized/Adobe Updater6/Adobe Updater.app

- "com.Adobe.ESD.AdobeUpdaterApplication"

/Applications/Utilities/Adobe Utilities.localized/ExtendScript Toolkit CS4/ExtendScript Toolkit.app

- com.adobe.estoolkit-3.0

/Applications/Utilities/Adobe Utilities.localized/Pixel Bender Toolkit/Pixel Bender Toolkit.app

- com.adobe.PXBToolkit

/Applications/Utilities/Bluetooth Firmware Update.app

- com.apple.updaters.btfirmwareupdate201

/Library/Application Support/Adobe/Adobe Drive CS4/Adobe Drive CS4.app

- com.adobe.drive.ConnectUI

/Library/Application Support/Adobe/CS4ServiceManager/CS4ServiceManager.app

- com.adobe.csi.CS4ServiceManager

/Library/Application Support/Adobe/Common/dynamiclink/dynamiclinkmanager.app

- com.adobe.dynamiclinkmanager

/Library/Application Support/Adobe/Common/dynamiclink/processcoordinationserver.app

- com.adobe.processcoordinationserver

/Library/Application Support/Adobe/InDesign/Version 10.0/AdobeInDesign10AppBase/JFS/Adobe InDesign CC 2014.app

- N/A

/Library/Application Support/Adobe/InDesign/Version 10.0/AdobeInDesign10AppBase/MFS/Adobe InDesign CC 2014.app

- N/A

/Library/Application Support/Adobe/InDesign/Version 10.0/AdobeInDesign10AppBase/RFS/Adobe InDesign CC 2014.app

- N/A

/Library/Application Support/Adobe/Installers/UUID/Setup.app

- com.adobe.Installers.Redirector

/Library/Application Support/Adobe/Installers/UUID/Uninstall.app

- com.Adobe.Uninstall

/Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCC2014/Contentviewer/Adobe AIR Installer.app

- com.adobe.air.Installer

/Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCC2014/Contentviewer/Install Adobe Content Viewer.app

- com.adobe.dmp.contentviewer.installer

/Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCC2014/Contentviewer/Install DPS App Builder.app

- com.adobe.ViewerBuilder.installer

/Library/Application Support/Adobe/Installers/AdobeInDesign10AppBase/ExtraFiles/INSTALLDIR_EXE/Adobe InDesign CC 2014.app

- N/A

/Library/Application Support/Adobe/Installers/R2/Setup.app

- com.adobe.Installers.Setup

/Library/Application Support/Adobe/Installers/UUID/Setup.app

- com.adobe.Installers.Redirector

/Library/Application Support/Adobe/Installers/UUID/Uninstall.app

- com.Adobe.Uninstall

/Library/Application Support/Adobe/Installers/UUID/Setup.app

- com.adobe.Installers.Redirector

/Library/Application Support/Adobe/Installers/UUID/Uninstall.app

- com.Adobe.Uninstall

/Library/Application Support/Adobe/Installers/UUID/Setup.app

- com.adobe.Installers.Redirector

/Library/Application Support/Adobe/Installers/UUID/Uninstall.app

- com.Adobe.Uninstall

/Library/Application Support/Adobe/Installers/UUID/Setup.app

- com.adobe.Installers.Redirector

/Library/Application Support/Adobe/Installers/UUID/Uninstall.app

- com.Adobe.Uninstall

/Library/Application Support/Adobe/Uninstall/{UUID}/{UUID}.app

- N/A

/Library/Application Support/Adobe/Uninstall/{UUID}.app

- N/A

/Library/Application Support/Adobe/Uninstall/{UUID}/{UUID}.app

- N/A

/Library/Application Support/Adobe/Uninstall/{UUID}.app

- N/A

/Library/Application Support/Google/GoogleTalkPlugin.app

- com.google.GoogleTalkPluginD

/Library/Application Support/Google/GoogleVoiceAndVideoUninstaller.app

- com.google.GoogleTalkPluginUninstaller

/Library/Application Support/Hewlett-Packard/Customer Participation/HP Data Uploader.app

- com.hp.customer.uploader

/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app

- com.hp.productresearch

/Library/Application Support/Macromedia/OK To Install.app

- N/A

/Library/Application Support/Microsoft/HV1.0/Microsoft Help Viewer.app

- com.microsoft.helpviewer

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

- com.microsoft.autoupdate2

/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app

- com.microsoft.error_reporting

/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app

- com.microsoft.netlib.shipassertprocess

/Library/Application Support/Microsoft/Office Converter Support/Open XML for Charts.app

- com.microsoft.openxml.chartconverter.app

/Library/Application Support/Microsoft/Office Converter Support/Open XML for Excel.app

- com.microsoft.openxml.excel.app

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

- com.microsoft.silverlight.sllauncher

/Library/Application Support/Script Editor/Templates/Cocoa-AppleScript Applet.app

- com.apple.ScriptEditor.id.cocoa-applet-template

/Library/Application Support/Script Editor/Templates/Droplets/Droplet with Settable Properties.app

- com.apple.ScriptEditor.id.droplet-with-settable-properties-template

/Library/Application Support/Script Editor/Templates/Droplets/Recursive File Processing Droplet.app

- com.apple.ScriptEditor.id.file-processing-droplet-template

/Library/Application Support/Script Editor/Templates/Droplets/Recursive Image File Processing Droplet.app

- com.apple.ScriptEditor.id.image-file-processing-droplet-template

/Library/Documentation/User Guides And Information.localized/Apple Hardware Test Read Me.app

- com.apple.AppleHardwareTestReadMe

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app

- com.adobe.air.ApplicationInstaller

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app

- com.adobe.air.Installer

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app

- com.adobe.air.Template

/Library/Image Capture/Devices/Canon IJScanner4.app

- jp.co.canon.ij.ica.scanner4

/Library/Image Capture/Devices/EPSON Scanner.app

- com.epson.scanner.ica

/Library/Image Capture/Devices/HP Scanner 3.app

- com.hp.scanModule3

/Library/Image Capture/Devices/HPScanner.app

- com.hp.scanModule

/Library/Printers/EPSON/Fax/AutoSetupTool/EPFaxAutoSetupTool.app

- com.epson.ijfax.app.EPFaxAutoSetupTool

/Library/Printers/EPSON/Fax/FaxIOSupport/epsonfax.app

- com.epson.ijfax.app.epsonfax

/Library/Printers/EPSON/Fax/Filter/commandFilter.app

- com.epson.ijfax.filter.commandFilter

/Library/Printers/EPSON/Fax/Filter/rastertoepfax.app

- com.epson.ijfax.filter.rastertoepfax

/Library/Printers/EPSON/Fax/Utility/FAX Utility.app

- com.epson.ijfax.utility.FAXUtility

/Library/Printers/EPSON/Fax/Utility/Fax Receive Monitor.app

- com.epson.ijfax.app.FaxReceiveMonitor

/Library/Printers/EPSON/InkjetPrinter2/AutoSetupTool/EPIJAutoSetupTool2.app

- com.epson.ijprinter.EPIJAutoSetupTool2

/Library/Printers/EPSON/InkjetPrinter2/Filter/commandtoescp.app

- com.epson.ijprinter.commandtoescp

/Library/Printers/EPSON/InkjetPrinter2/Filter/pdftopdf2.app

- com.epson.ijprinter.pdftopdf2

/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app

- com.epson.ijprinter.rastertoescpII

/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app

- com.epson.ijprinter.EpsonPrinterUtility4

/Library/Printers/EPSON/InkjetPrinter2/Utility/UTL/Epson Printer Utility Lite.app

- com.epson.ijprinter.EpsonPrinterUtilityLite

/Library/Printers/hp/Fax/fax.backend

- com.hp.fax

/Library/Printers/hp/Fax/rastertofax.filter

- com.hp.rastertofax

/Library/Printers/hp/Utilities/HP Utility.app

- com.hp.printerutility

/Library/Printers/hp/Utilities/HP Utility.app/Contents/Applications/HP Event Status.app

- com.hp.event.status.handler.generic

/Library/Printers/hp/Utilities/HP Utility.app/Contents/Applications/LegacyScanEventHandler.app

- com.hp.scan.button.handler.legacy

/Library/Printers/hp/Utilities/Handlers/ScanEventHandler.app

- com.hp.scan.button.handler.generic

/Library/Printers/hp/cups/filters/commandtohp.filter

- com.hp.print.cups.filter.commandtohp

/Library/Printers/hp/cups/filters/pdftopdf.filter

- com.hp.print.cups.filter.pdftopdf

/Library/Printers/hp/cups/tools/autosetup.tool

- com.hp.print.autosetup

/Macromedia Contribute 3/Contribute

- com.macromedia.Contribute

/Macromedia Contribute 3/Contribute/Contents/MacOS/Contribute

- N/A

/Macromedia Dreamweaver 8/Dreamweaver 8

- com.macromedia.Dreamweaver

/Macromedia Extension Manager/Extension Manager.app

- com.macromedia.ExtensionManager

/Macromedia Fireworks 8/Fireworks 8.app

- com.macromedia.fireworks

/Macromedia Flash 8 VideoEncoder/Flash 8 Video Encoder.app

- com.macromedia.FLVEncoder

/Macromedia Flash 8/Flash 8.app

- com.macromedia.flash.8

/Macromedia Flash 8/Players/Debug/Install Flash Player 8 OSX.app

- com.MindVision.VISEX

/Macromedia Flash 8/Players/Debug/SAFlashPlayer

- N/A

/Macromedia Flash 8/Players/Release/Install Flash Player 8 OSX.app

- com.MindVision.VISEX

/Macromedia Flash 8/Players/Release/SAFlashPlayer

- N/A

/Macromedia Flash 8/Players/SAFlashPlayer

- N/A

/P3 Installer for Mac_Uninstaller.app

- com.MindVision.VISEX

/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookVideoCalling.app

- com.Skype.FacebookVideoCalling

/Users/USER/Library/Application Support/Google/Chrome/Profile 2/Web Applications/_crx_aohghmighlieiainnegkcijnfilokake/Profile 2 aohghmighlieiainnegkcijnfilokake.app

- com.google.Chrome.app.Profile-2-aohghmighlieiainnegkcijnfilokake-internal

/Users/USER/Library/Application Support/Google/Chrome/Profile 2/Web Applications/_crx_apdfllckaahabafndbhieahigkjlhalf/Profile 2 apdfllckaahabafndbhieahigkjlhalf.app

- com.google.Chrome.app.Profile-2-apdfllckaahabafndbhieahigkjlhalf-internal

/Users/USER/Library/Application Support/Google/Chrome/Profile 2/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Profile 2 blpcfgokakmgnkcojhhkbfbldkacnbeo.app

- com.google.Chrome.app.Profile-2-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal

/Users/USER/Library/Application Support/Google/Chrome/Profile 2/Web Applications/_crx_coobgpohoikkiipiblmjeljniedjpjpf/Profile 2 coobgpohoikkiipiblmjeljniedjpjpf.app

- com.google.Chrome.app.Profile-2-coobgpohoikkiipiblmjeljniedjpjpf-internal

/Users/USER/Library/Application Support/Google/Chrome/Profile 2/Web Applications/_crx_pjkljhegncpnkpknbcohdijeoejaedia/Profile 2 pjkljhegncpnkpknbcohdijeoejaedia.app

- com.google.Chrome.app.Profile-2-pjkljhegncpnkpknbcohdijeoejaedia-internal

/Users/USER/Library/Application Support/Google/Chrome/System Profile/Web Applications/_crx_aohghmighlieiainnegkcijnfilokake/System Profile aohghmighlieiainnegkcijnfilokake.app

- com.google.Chrome.app.System-Profile-aohghmighlieiainnegkcijnfilokake-internal

/Users/USER/Library/Application Support/Google/Chrome/System Profile/Web Applications/_crx_apdfllckaahabafndbhieahigkjlhalf/System Profile apdfllckaahabafndbhieahigkjlhalf.app

- com.google.Chrome.app.System-Profile-apdfllckaahabafndbhieahigkjlhalf-internal

/Users/USER/Library/Application Support/Google/Chrome/System Profile/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/System Profile blpcfgokakmgnkcojhhkbfbldkacnbeo.app

- com.google.Chrome.app.System-Profile-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal

/Users/USER/Library/Application Support/Google/Chrome/System Profile/Web Applications/_crx_coobgpohoikkiipiblmjeljniedjpjpf/System Profile coobgpohoikkiipiblmjeljniedjpjpf.app

- com.google.Chrome.app.System-Profile-coobgpohoikkiipiblmjeljniedjpjpf-internal

/Users/USER/Library/Application Support/Google/Chrome/System Profile/Web Applications/_crx_pjkljhegncpnkpknbcohdijeoejaedia/System Profile pjkljhegncpnkpknbcohdijeoejaedia.app

- com.google.Chrome.app.System-Profile-pjkljhegncpnkpknbcohdijeoejaedia-internal

/Users/USER/Library/Application Support/Hewlett-Packard/ScanShortcuts/Officejet 6500 E710n-z#CN09Q123KT05JW#Rendezvous/Document to E-mail.app

- com.apple.automator.DocumenttoE-mail

/Users/USER/Library/Application Support/Hewlett-Packard/ScanShortcuts/Officejet 6500 E710n-z#CN09Q123KT05JW#Rendezvous/Document to Editable File.app

- com.apple.automator.DocumenttoEditableFile

/Users/USER/Library/Application Support/Hewlett-Packard/ScanShortcuts/Officejet 6500 E710n-z#CN09Q123KT05JW#Rendezvous/Document to File.app

- com.apple.automator.DocumenttoFile

/Users/USER/Library/Application Support/Hewlett-Packard/ScanShortcuts/Officejet 6500 E710n-z#CN09Q123KT05JW#Rendezvous/Photo to E-mail.app

- com.apple.automator.PhototoE-mail

/Users/USER/Library/Application Support/Hewlett-Packard/ScanShortcuts/Officejet 6500 E710n-z#CN09Q123KT05JW#Rendezvous/Photo to File.app

- com.apple.automator.PhototoFile

/Users/USER/Library/Application Support/Hewlett-Packard/ScanShortcuts/Officejet 6500 E710n-z#CN09Q123KT05JW#Rendezvous/Scan to Application.app

- com.apple.automator.ScantoApplication

/Users/USER/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app

- com.realnetworks.realplayerdownloaderagent

/Users/USER/Library/Application Support/WebEx Folder/1324/Meeting Center.app

- com.webex.meetingmanager

/Users/USER/Library/Application Support/WebEx Folder/1324/asannotation2.app

- com.webex.asannotation

/Users/USER/Library/Application Support/WebEx Folder/1324/atmsupload.app

- com.webex.atmsupload

/Users/USER/Library/Application Support/WebEx Folder/1324/convertpdf.app

- com.webex.convertpdf

Frameworks

/Library/Frameworks/Adobe AIR.framework

- com.adobe.AIR

/Library/Frameworks/TSLicense.framework

- net.telestream.license

PrefPane

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane

- com.oracle.java.JavaControlPanel

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/Flip4Mac WMV.prefPane

- net.telestream.wmv.prefpane

/Users/USER/Library/PreferencePanes/AkamaiNetSession.prefPane

- com.yourcompany.AkamaiNetSession

Bundles

/Library/Application Support/Adobe/APE/3.4/adbeapecore.framework/Versions/A/Libraries/Flash Player.plugin

- com.macromedia.FlashPlayer-10.4-10.5.plugin

/Library/Application Support/Adobe/Flash Player/Flash Player.plugin

- com.macromedia.Flash

/Library/Application Support/Adobe/Plug-Ins/CC/File Formats/Camera Raw.plugin

- com.adobe.CameraRaw

/Library/Application Support/Adobe/Plug-Ins/CS4/File Formats/Camera Raw.plugin

- com.adobe.CameraRaw

/Library/Application Support/Apple/BezelServices/AppleTopCaseHIDEventDriver.plugin

- com.apple.BezelServices.AppleTopCaseHIDEventDriver

/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin

- info.emagic.driver.unitor

/Library/Contextual Menu Items/ADFSMenu.plugin

- com.adobe.vcmenu

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/AdobeCP15.plugin

- com.adobe.adobecp

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Flash Player.plugin

- com.macromedia.FlashPlayer-10.6.plugin

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Core.framew ork/Versions/2.0/Resources/PlugIns/CFXmlParser.plugin

- com.hp.dmf.plugins.CFXmlParser

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Core.framew ork/Versions/2.0/Resources/PlugIns/LegacySecureData.plugin

- com.hp.dmf.plugins.LegacySecureData

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Core.framew ork/Versions/2.0/Resources/PlugIns/SecureData.plugin

- com.hp.dmf.plugins.SecureData

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Core.framew ork/Versions/2.0/Resources/PlugIns/libXmlParser.plugin

- com.hp.dmf.plugins.libXmlParser

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/CDPrintingStatus.plugin

- com.hp.dmf.plugins.CDPrintingStatus

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/CoversStatus.plugin

- com.hp.dmf.plugins.CoversStatus

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/DeviceAlerts.plugin

- com.hp.dmf.plugins.DeviceAlerts

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/DeviceStatus.plugin

- com.hp.dmf.plugins.DeviceStatus

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/DeviceTrays.plugin

- com.hp.dmf.plugins.DeviceTrays

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/EstimatedPagesStatus.plugin

- com.hp.dmf.plugins.EstimatedPagesStatus

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/JobsStatus.plugin

- com.hp.dmf.plugins.JobsStatus

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/SpecialtyPrintingStatus.plugin

- com.hp.dmf.plugins.SpecialPrintingStatus

/Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/SuppliesStatus.plugin

- com.hp.dmf.plugins.SuppliesStatus

/Library/Frameworks/HPSmartPrint.framework/PlugIns/SPSettingValueTransformer.pl ugin

- com.hp.print.HPSmartPrint.SPSettingValueTransformer

/Library/Internet Plug-Ins/AdobeAAMDetect.plugin

- com.AdobeAAMDetectLib.AdobeAAMDetect

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

- com.adobe.acrobat.pdfviewer

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

- com.adobe.acrobat.pdfviewerNPAPI

/Library/Internet Plug-Ins/DirectorShockwave.plugin

- com.adobe.shockwave.pluginshim

/Library/Internet Plug-Ins/Flash Player.plugin

- com.macromedia.Flash

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

- net.telestream.wmv.plugin

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

/Library/Internet Plug-Ins/MeetingJoinPlugin.plugin

- com.microsoft.communicator.meetingjoinplugin

/Library/Internet Plug-Ins/Silverlight.plugin

- com.microsoft.SilverlightPlugin

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

- com.google.googletalkbrowserplugin

/Library/Internet Plug-Ins/iPhotoPhotocast.plugin

- com.apple.plugin.iPhotoPhotocast

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

- com.google.o1dbrowserplugin

/Library/Printers/Lexmark/PDEs/Job Routing 3.plugin

- com.lexmark.print.pde.JobRouting

/Library/Printers/Macromedia/PDEs/FlashPaperPDE.plugin

- com.macromedia.flashpaper.pde.FlashPaperPDE

/Library/QuickLook/GBQLGenerator.qlgenerator

- com.apple.garageband.quicklookgenerator

/Library/Spotlight/GBSpotlightImporter.mdimporter

- com.apple.garageband.spotlightimporter

/Macromedia Contribute 3/Configuration/Plug-ins/Flash Player.plugin

- com.macromedia.Flash

/Macromedia Dreamweaver 8/Configuration/plug-ins/Flash Player.plugin

- com.macromedia.Flash

/System/Library/Extensions/NVMeSMARTLib.plugin

- com.apple.NVMeSMARTLib

/System/Library/Screen Savers/FloatingMessage.saver

- com.apple.ScreenSaver.FloatingMessage

/System/Library/Screen Savers/Flurry.saver

- com.apple.Flurry

/System/Library/Screen Savers/Random.saver

- com.apple.ScreenSaver.Random

/System/Library/Screen Savers/iTunes Artwork.saver

- com.apple.screensaver.iTunesArtwork

/Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

- com.skype.skypeabdialer

/Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

- com.skype.skypeabsms

/Users/USER/Library/Application Support/Google/Chrome/PepperFlash/18.0.0.209/PepperFlashPlayer.plugin

- com.macromedia.PepperFlashPlayer.pepper

/Users/USER/Library/Widgets/HP Ink Widget.wdgt

- com.hp.widget.inkwidget

dylibs

/Applications/Adobe InDesign CC 2014/Plug-Ins/Dictionaries/LILO/Linguistics/UserDictionaryMigrationTool/Framewo rks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dylib

/Applications/Adobe InDesign CC 2014/Plug-Ins/Dictionaries/LILO/Linguistics/UserDictionaryMigrationTool/Framewo rks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib

/Applications/Adobe InDesign CC 2014/Plug-Ins/Dictionaries/LILO/Linguistics/UserDictionaryMigrationTool/Framewo rks/ICUInternationalization.framework/Versions/4.0/libicui18n.40.0.dylib

/Applications/Adobe InDesign CC 2014/Plug-Ins/Dictionaries/LILO/Linguistics/UserDictionaryMigrationTool/Framewo rks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib

/Applications/Microsoft Office 2008/Office/PowerPlant.framework/Versions/12/Resources/libSystem.B.dylib

/Applications/Microsoft Office 2008/Office/PowerPlantCore.framework/Versions/12/Resources/libSystem.B.dylib

/Applications/Utilities/Adobe Application Manager/D6/D6Native.dylib

/Applications/Utilities/Adobe Application Manager/DECore/ARKSelector.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/ARKCmdCaps.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/ARKCmdFS.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/ARKEngine.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/AdobePIM.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/ARKCmdCaps.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/ARKCmdFS.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/ARKEngine.dylib

/Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/AdobePIM.dylib

/Applications/Utilities/Adobe Application Manager/DWA/DWANative.dylib

/Applications/Utilities/Adobe Application Manager/LWA/PWANative.dylib

/Applications/Utilities/Adobe Application Manager/LWA/adobe_caps.dylib

/Applications/Utilities/Adobe Application Manager/LWA/adobe_oobelib.dylib

/Applications/Utilities/Adobe Application Manager/LWA/adobe_upgrade.dylib

/Applications/Utilities/Adobe Application Manager/P6/IMSLib.dylib

/Applications/Utilities/Adobe Application Manager/P6/P6Native.dylib

/Applications/Utilities/Adobe Application Manager/P6/VulcanBridge.dylib

/Applications/Utilities/Adobe Application Manager/P6/VulcanMessage.dylib

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App extensions

com.apple.share.System.add-to-iphoto

Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

- mod date: Jun 17 19:20:21 2015

- checksum: 1615356245

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

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<string>com.oracle.java.Java-Updater</string>

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<array>

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<string>-bgcheck</string>

</array>

<key>StandardErrorPath</key>

<string>/dev/null</string>

<key>StandardOutPath</key>

<string>/dev/null</string>

<key>StartCalendarInterval</key>

<dict>

<key>Hour</key>

<integer>19</integer>

<key>Minute</key>

<integer>41</integer>

<key>Weekday</key>

<integer>4</integer>

</dict>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchDaemons/com.cloudpath.maccmd.plist

- mod date: Sep 30 10:20:45 2013

- checksum: 810825832

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

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<string>com.cloudpath.maccmd</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/PrivilegedHelperTools/com.cloudpath.maccmd</string>

</array>

<key>ServiceIPC</key>

<true/>

<key>Sockets</key>

<dict>

<key>MasterSocket</key>

<dict>

<key>SockFamily</key>

<string>Unix</string>

<key>SockPathMode</key>

<integer>438</integer>

<key>SockPathName</key>

...and 7 more line(s)

Contents of /System/Library/LaunchDaemons/org.apache.httpd.plist

- mod date: Apr 27 19:42:19 2015

- checksum: 3012644940

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

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<dict>

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<key>ProgramArguments</key>

<array>

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<string>-D</string>

<string>FOREGROUND</string>

</array>

<key>OnDemand</key>

<false/>

</dict>

</plist>

Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist

- mod date: Feb 9 20:53:57 2011

- checksum: 408149527

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

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<string>com.adobe.ARM.UUID</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<integer>12600</integer>

</dict>

</plist>

Contents of Library/LaunchAgents/com.akamai.client.plist

- mod date: Feb 18 23:17:15 2010

- checksum: 4060759322

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

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<string>com.akamai.client.plist</string>

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<key>OnDemand</key>

<false/>

<key>ProgramArguments</key>

<array>

<string>/Applications/Akamai/loader.pl</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of Library/LaunchAgents/com.akamai.single-user-client.plist

- mod date: Aug 16 13:17:43 2015

- checksum: 2710649169

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

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<string>com.akamai.single-user-client</string>

<key>Nice</key>

<integer>-18</integer>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

<false/>

</dict>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Applications/Akamai/netsession_mac</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>AbandonProcessGroup</key>

<true/>

</dict>

</plist>

Contents of Library/LaunchAgents/com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

- mod date: Aug 10 20:23:48 2009

- checksum: 1158845444

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>KeepAlive</key>

<false/>

<key>Label</key>

<string>com.apple.CSConfigDotMacCert-@me.com-SharedServices</string>

<key>LimitLoadToSessionType</key>

<string>Aqua</string>

<key>LowPriorityIO</key>

<true/>

<key>Nice</key>

<integer>10</integer>

<key>ProgramArguments</key>

<array>

<string>/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices .framework/Versions/A/Support/CSConfigDotMacCert</string>

<string>-l</string>

<string>/Users/USER/Library/Logs/CSConfigDotMacCert.log</string>

<string>-u</string>

<string>@me.com</string>

<string>-t</string>

<string>SharedServices</string>

<string>-s</string>

</array>

...and 4 more line(s)

Contents of Library/LaunchAgents/com.facebook.videochat.NAME.plist

- mod date: Aug 21 12:39:34 2014

- checksum: 1818433975

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.facebook.videochat.NAME.updater</string>

<key>ProgramArguments</key>

<array>

<string>/usr/bin/java</string>

<string>-cp</string>

<string>/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookUpdate.jar</string>

<string>FacebookUpdate</string>

<string>com.facebook.peep</string>

<string>3.1.0.522</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<integer>10800</integer>

<key>StandardErrorPath</key>

<string>/dev/null</string>

<key>StandardOutPath</key>

<string>/dev/null</string>

</dict>

</plist>

Contents of Library/LaunchAgents/com.spotify.webhelper.plist

- mod date: Sep 19 18:19:05 2015

- checksum: 3387245944

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.spotify.webhelper</string>

<key>KeepAlive</key>

<dict>

<key>NetworkState</key>

<true/>

</dict>

<key>RunAtLoad</key>

<true/>

<key>Program</key>

<string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>

<key>SpotifyPath</key>

<string>/Applications/Spotify.app</string></dict>

</plist>

Font issues: 4

Bad plists

Library/Preferences/ooVoo.plist

Firewall: On

User login items

Spotify

- /Applications/Spotify.app

Safari extensions

Adblock Plus

- org.adblockplus.adblockplussafari

Widgets

HP Ink Widget

Restricted files: 17

Lockfiles: 10

Elapsed time (sec): 628

Same thing happened to me - I called and shared screen but before I paid I realized this is a scam so I stop sharing and ended the call.

I did the same as above would like to see the reply to the above message from finelinzz

You should erase and reformat your hard drive, then restore your computer from a backup made prior to when you allowed them access. Change your passwords and other critical information also. You don't know what software might have been installed. If you paid them by credit card, contact the credit card company, and close out the credit card.