iTunes Freezes when connecting ANY iOS device

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iTunes Freezes when connecting ANY iOS device

So, my issue is exactly what the title describes, but let me give some more detail.

I have a MacBook Pro (OSX 10.9.5) that's currently running iTunes 11.4. My issue is that every time I connect any of my iOS devices (or my wife's or friends') as soon as iTunes begins to detect an iOS device, it freezes. The computer doesn't freeze, the device doesn't freeze, just iTunes - as soon as the device name pops up in the upper right corner of iTunes, the program freezes.

This issue did not happen on previous versions of iTunes (I think on 11.2 and earlier), but as soon as I updated, it started happening. For a while, I just kept a previous version of iTunes so that I could keep syncing my devise, but when I got my iPhone 5 (recently) it won’t requires the newer iTunes version, so I can’t keep doing that.

I have tried uninstalling and reinstalling iTunes multiple times with no success. I have tried resetting the devices, making sure all updates are done on all devices, etc.

To be clear, I have tried this with multiple different devices (iPod Touch 3^rd Gen, iPad 2, iPod Touch 4^th Gen, iPad Mini, iPhone 5) and it does exactly the same thing with all of them – it does not happen with any of these devices when connecting them to my wife’s PC or my work MacBook Pro. This makes me assume that it is an issue with either my Macbook Pro, or with how iTunes is installed on it.

MacBook Pro, OS X Mavericks (10.9.5), and previous Mavericks versions

Posted on Oct 7, 2014 8:03 AM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Oct 7, 2014 9:45 AM in response to NitrusReigns

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

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Answer 2

NitrusReigns Author

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Oct 7, 2014 10:49 AM in response to Linc Davis

Thanks for your reply. However, I already tried all everything on the list. It does not occur on another computer and it didn't happen with a different user on the same computer, so I created a new library and then rebuilt my library and it didn't fix it.

Any other thoughts? Thanks again for your reply

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Answer 3

Linc Davis

Level 10

209,547 points

Oct 7, 2014 10:56 AM in response to NitrusReigns

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 4

NitrusReigns Author

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Oct 7, 2014 4:18 PM in response to Linc Davis

So, I'll work on your last suggestion as soon as I get home from work, but I went back through the instructions in the link you posted before.

I was frustrated with those instructions because they seemed to leave out one potential situation which I happen to fall into. My issue did not occur with a new user, but did occur under my original user with a new library. There are no instructions for what to do in that situation. It simply assumes that your issue will not occur in a new library if it didn't occur with a new user, it seems.

Any thoughts on that in the mean time?

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Answer 5

NitrusReigns Author

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Oct 8, 2014 4:54 AM in response to Linc Davis

Alright, here's what I got for you from the console:

10/8/14 7:38:06.415 AM SyncServer[2210]: [0x7fa96b506650] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 197332201472 bytes free in admin.

10/8/14 7:38:06.417 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[2210]) Exited with code: 1

10/8/14 7:38:07.058 AM iCalExternalSync[2161]: [0x7fd62150bac0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

10/8/14 7:38:07.308 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds

10/8/14 7:38:15.626 AM iTunes[2204]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:2

10/8/14 7:38:15.627 AM iTunes[2204]: Failed to create replacement string

**repeat previous line 33 more times**

10/8/14 7:38:15.636 AM iTunes[2204]: tid:26c0b - unable to query device capabilities

10/8/14 7:38:15.636 AM iTunes[2204]: Failed to create replacement string

**repeat previous line 83 more times**

10/8/14 7:38:16.614 AM com.apple.usbmuxd[1468]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,98c70826

10/8/14 7:38:17.337 AM SyncServer[2214]: [0x7f9dfbd06750] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 197332180992 bytes free in admin.

10/8/14 7:38:17.339 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[2214]) Exited with code: 1

10/8/14 7:38:17.574 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds

10/8/14 7:38:17.854 AM iCalExternalSync[2161]: [0x7fd62150bac0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

10/8/14 7:38:18.456 AM com.apple.SecurityServer[14]: Session 100047 created

10/8/14 7:38:18.457 AM com.apple.SecurityServer[14]: Killing auth hosts

10/8/14 7:38:18.457 AM com.apple.SecurityServer[14]: Session 100043 destroyed

10/8/14 7:38:27.603 AM SyncServer[2217]: [0x7fc1435068a0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 197332176896 bytes free in admin.

10/8/14 7:38:27.605 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[2217]) Exited with code: 1

10/8/14 7:38:28.692 AM iCalExternalSync[2161]: [0x7fd62150bac0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

10/8/14 7:38:28.837 AM AppleMobileDeviceHelper[2216]: [0x10030c760] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

10/8/14 7:38:28.945 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

10/8/14 7:38:38.038 AM SyncServer[2218]: [0x7fee62506650] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 197332176896 bytes free in admin.

10/8/14 7:38:38.040 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[2218]) Exited with code: 1

10/8/14 7:38:38.356 AM iCalExternalSync[2161]: [0x7fd62150bac0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

10/8/14 7:38:38.607 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds

10/8/14 7:38:39.000 AM AppleMobileDeviceHelper[2216]: [0x10030c760] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

10/8/14 7:38:48.635 AM SyncServer[2219]: [0x7fd2bad068a0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 197332078592 bytes free in admin.

10/8/14 7:38:48.637 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[2219]) Exited with code: 1

10/8/14 7:38:49.162 AM AppleMobileDeviceHelper[2216]: [0x10030c760] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

10/8/14 7:38:49.284 AM iCalExternalSync[2161]: [0x7fd62150bac0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

10/8/14 7:38:49.315 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds

10/8/14 7:38:59.418 AM SyncServer[2220]: [0x7fa659506650] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 197332078592 bytes free in admin.

10/8/14 7:38:59.420 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer[2220]) Exited with code: 1

10/8/14 7:39:00.294 AM iCalExternalSync[2161]: [0x7fd62150bac0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

10/8/14 7:39:00.542 AM com.apple.launchd.peruser.501[173]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

10/8/14 7:39:00.576 AM AppleMobileDeviceHelper[2216]: [0x10030c760] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

I sorted through most of the code and I don't think I got anything too extraneous in there nor do I think I got any of my personal info in there. Any help you can provide would be much appreciated. Thanks in advance!

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Answer 6

Linc Davis

Level 10

209,547 points

Oct 8, 2014 7:05 AM in response to NitrusReigns

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Application Support/SyncServices

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

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Answer 7

NitrusReigns Author

Level 1

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Oct 8, 2014 6:29 PM in response to Linc Davis

I'm sorry, but I'm confused about where I need to be triple clicking and/or what I'm supposed to be right clicking. Could you please explain a bit more for me there? I'm seeing the Application Support folder, but I'm not seeing SyncServices within it.

Thank you again so much for your help so far and sorry for not understanding what you're talking about with this last direction.

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Answer 8

NitrusReigns Author

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Oct 8, 2014 6:40 PM in response to Linc Davis

Ok, sorry! I found the SyncServices folder now, but I'm still unsure of where I'm supposed to be triple clicking, what I'm supposed to be right clicking and what I'm supposed to be bringing to the trash...honestly, I don't really understand much of what your most recent post says - so sorry for being a pain.

Am I right clicking on SyncServices and clicking Reveal in Folder right? After that I'm a little lost.

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Answer 9

Linc Davis

Level 10

209,547 points

Oct 8, 2014 6:40 PM in response to NitrusReigns

Open the Library folder in your home folder by holding down the option key and selecting

Go ▹ Library

from the Finder menu bar. Navigate in the usual way to the folder indicated above.

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Answer 10

Linc Davis

Level 10

209,547 points

Oct 8, 2014 6:44 PM in response to NitrusReigns

I found the SyncServices folder

Drag it to the Trash, then quit and relaunch iTunes.

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Answer 11

NitrusReigns Author

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Oct 9, 2014 3:39 AM in response to Linc Davis

Should I drag that to the trash while iTunes is running then? Should I do it while a device is connected and iTunes is frozen? Does it matter?

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Answer 12

Linc Davis

Level 10

209,547 points

Oct 9, 2014 7:18 AM in response to NitrusReigns

Doesn't matter.

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Answer 13

NitrusReigns Author

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Oct 9, 2014 3:47 PM in response to Linc Davis

You are my HERO!!! As soon as I moved that folder to the trash and then quit and relaunched iTunes, all was solved! You are a winner - thanks so much!!!

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Answer 14

Nov 25, 2014 5:14 AM in response to NitrusReigns

it works for me too!!THANKS GUYS!!

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Answer 15

dbrii

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Dec 25, 2014 9:38 AM in response to Linc Davis

Thank you very much for this...I was going out of my mind this morning! This resolved my issue!

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