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App Store app update does not work

The app store update is not working. "Update All" is greyed out. When I tap on individual apps' "Update" button, it just opens the app and does not update it. I've closed App Store and restarted it and I've rebooted my iPhone. This is new. Seems like it just started after updating the App Store, ironically.


iPhone 5, iOS 7.0.8

iPhone 5, Windows 7, iOS 7 Win 64 bit

Posted on Oct 10, 2014 9:20 AM

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58 replies

Oct 15, 2014 5:47 PM in response to bwoods

I have the same problem too. I have an iPhone 5 with ios 7.0.2. The "Update All" option has been grayed out and whenever I choose to individually update each of my apps, my phone opens the app itself instead. So I looked through some of the suggestions here and like bwoods suggested, I looked to see if the app version was the same as the latest one on the app store, to see if it's the App Store that has a problem. It turns out that they weren't the same version and that my apps really needed updating.


However, I searched the for each of the apps on the app store and when I clicked on it, the usual "Open" option became 'Update". I clicked on it, it asked for my password and now it's succesfully updating ! This is a good option for those still experiencing this problem .


Hope this helps.

Oct 15, 2014 6:20 PM in response to mizzmira93

just tried the temporary fix above. Made a list of waiting updates. Searched for each in the AppStore app. Click on "open" (which should say "update" and the app does update. Alternatively, click on the app name in that same screen you went to via "search" and you'll see the "update" button. Click it and it does update.

however, you need to do each app individually. Clearly is an issue with labeling in the store itself.

i hope Apple is seeing this and fixes the problem.

Oct 15, 2014 8:45 PM in response to Svcorpio_1949

You do not have to search the App Store. Just click on the app name in the update list. This takes you to the details page, where you can update if needed. if youre using automatic updates the app itself is probably being updated even though it doesn't look like it. Just check the app version number against iTunes.


I'm fairly certain the problem is on Apple's end. Why else would this happen to everyone all at the same time? There's no way all of us goofed up some sort of App Store setting on the same date.


I've found at least 3 other threads on the same topic. If everyone sends in a bug report, perhaps Apple will do something. To my knowledge, they ignore these forums. Apple's customer service is really appalling when it comes to fixing problems like this or implementing requested common sense features into their products, so you'll need to make some noise elsewhere. There's nothing you can do to fix this problem short of upgrading to ios8. Perhaps this is Apple's way of forcing us to do so.

Oct 17, 2014 4:47 AM in response to bwoods

I nypassed this issue by turning on app auto-update. After a short while the iphone began updating the apps.


May I make a suggestion: Are there any APP DEVELOPERS who could raise a complaint with Apple? If some people are unable to update their app, that may be something Apple will look into.


Don't forget that large tech companies have various 'waypoints' and 'mile stones' for each of their products. It may be that this issue is in the queue as a bug to fix and Apple are simply waiting for other fixes to get finished and tested too, before releasing an update.


That's the most generous scenario. The least generous is the assumption that Apple are deliberately breaking their apps for iOS7 users.

Oct 19, 2014 9:26 PM in response to bwoods

Zikey's work around works great. And NO the apps in question are not already updated.... I have one I use for work and know it was not updated. It is now and I checked the version before I tried the work around and after, and it now shows the new version number. So THANK YOU Zikey!!!


It is ridiculous that Apple isn't interested in fixing this... it is obviously their issue. I am very unhappy with their lack of concern.


Oh and, whoever suggested that you don't have to search for the app in the store, just touch the name of the app in the update list - that doesn't work at all!! Touching the name yields no result - they aren't links.

Oct 19, 2014 9:30 PM in response to Scripty

I agree, it IS ridiculous how Apple picks and chooses which problems to address and which to ignore.


While the other work arounds work, I find for me the best solution for now is to just leave it on automatic update and it takes care of itself. It is too annoying for me to go through so many steps to manuall update each app one by one.

App Store app update does not work

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