You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone is stuck in headphone mode

I hadn't used the headphones before this happened. I've tried cleaning out the jack with a match (it looks very clean) and plugging the headphones in and out several times whilst watching a video. Neither worked.

Any ideas?

Thanks.

[Re-Titled by Host]

iPhone 6, iOS 8, 1 day old.

Posted on Oct 11, 2014 5:26 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 28, 2017 3:43 PM

I've been trying to get this issue fixed on my iPhone 6 almost all day. I never use headphones and my phone has never had any water or physical damage. I tried SO MANY things and what finally worked for me was this.. HOLD DOWN THE VOLUME UP AND DOWN BUTTONS AT THE SAME TIME, WHILE STILL HOLDING THESE DO A HARD RESET. SO ALL THE STEPS YOU WILL DO AT THE SAME TIME ARE HOLD DOWN THE VOLUME UP AND DOWN BUTTONS WHILE HOLDING DOWN THE HOME BUTTON AS WELL AS THE BUTTON ON THE RIGHT SIDE OF YOUR PHONE. ONCE YOU SEE THE WHITE SCREEN WITH THE APPLE YOU CAN LET GO OF ALL BUTTONS. THIS SHOULD FIX THE ISSUE! I really hope this saves someone a lot of the hassle I've been through!!

302 replies

Dec 6, 2015 10:17 AM in response to patrickfromnewbridge

This is the only thing that worked!! but it took two goes, I kept my friend on the line for about 10 minutes, kept him on speaker most of the call, plugged the headphones in and out a few times, then DURING the call tried to play audio through several apps like youtube and iTunes until bit by bit the audio came back. The audio came back pretty quickly for music, then for video, but took a few minutes before I got audio back for the actual phonecall (before I could hear him without speakers)

Dec 6, 2015 1:03 PM in response to patrickfromnewbridge

So the general response seems to be "I tried all the hints here for, like, 5 hours, and finally THIS ONE HINT actually worked. THANK YOU". I think the real lesson is: put your phone in a dry place overnight, and try it in the morning. (That being said, what I was doing when a friend's phone started working again was adjusting the volume using the buttons on cable of the original headphones.)

Jan 22, 2016 7:48 PM in response to patrickfromnewbridge

So this happened to my iPhone 6 today. My phone is very clean and I have an OtterBox case on it. I never use the headphones. I did go to the beach earlier in the day and at first wondered whether I might have inadvertently gotten some sand into the phone although as I said above I do have a pretty good case and I am very conscientious about where I leave and how I use the phone. I tried all of the suggestions on this page. But with no success. It occurred to me that the only thing unusual during the day was at the phone would've been exposed to more heat than normal. I then put the phone in the freezer for 15 minutes. When I came out it was fixed! Can't swear this was not a coincidence but I feel like based on the above it was probably the freezer that fixed it. Not sure Apple would approve but it certainly beats sending the phone in for repair :-)

Feb 15, 2016 3:04 PM in response to patrickfromnewbridge

HI ive just had this problem for a few hours and tried literally every solution that every person has given.. The one that worked for me was this..


go on to settings/general/accessibility/call audio routing.


have someone call you


turn on speaker


turn off speaker


plug headphones in


plug headphones out


problem solved!


saved me having to go to a Apple Store. Many thanks!!!

Apr 1, 2016 12:41 PM in response to patrickfromnewbridge

Dropped my iPhone 6s into toilet 5 hours before solving the ringer/headphone issue. My iPhone was covered with rice 4 hours of this time and before that I tried to shake all the excess water out of the phone against a tissue.


Having tried all tricks in this thread (reboot, airplane mode, voiceover, changing ringtone & adjusting volume, q-tip/cotton bud, call with speaker+headphones, blow drying, erasing network settings), I was pretty much left with hardware reset & iOS reinstall. However, I decided to try forced reboot by pressing power and home buttons. After turning the phone back on the problem was gone. Go figure.

Apr 4, 2016 7:13 PM in response to patrickfromnewbridge

Had a similar situation on my son's iPhone 6 Plus. I repair Smartphones professionally although not Apple certified. Had the same issue but no software adjustments worked. Therefore the issue was hardware related. Turns out the issue was in pocket lint that worked it's way into the speaker jack. You need to open the phone and blow compressed air on the speaker jack from the inside of they phone. If you blow compressed air in from the jack opening you are only forcing the blockage deeper into the jack. Once the lint is removed the phone should function fine again.

Apr 24, 2016 7:28 PM in response to patrickfromnewbridge

Patrick I hope this has worked for you and is fixed already, but anyone else reading this, the quick fix seems to match up with what Windows users have learned a long time ago. "When in doubt, restart."


Except in this case, it's not just powering down your phone. You need to press and hold the home button and power button at the exact same time (like you're about to take a screenshot, except don't let go right away) and keep holding it for approximately 10 seconds. At that point your screen will go black. Wait a few seconds, press and hold the power button and the phone will power up again. This is considered a "hard restart". It fixed the problem immediately on my phone. For reference, I have the iPhone 6s Plus.


Good luck everyone. And PS... It's a good idea to do a hard restart every few months or so. It clears up any excess data, or cookies left behind by all the apps or websites, etc. I learned this trick from a friend of mine's son who works at the Apple Store. I had a problem with the iPad it froze up and wouldn't start up, from the powered down state, I pressed and held the home and power buttons at the same time, and it worked. This is something that unfortunately we don't all know about.

iPhone is stuck in headphone mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.