red_kls

Q: HBO GO won't activate on Apple TV but it's activated on my MacBook Air

I just uploaded the newest version of Apple TV and when I go to HBO GO it tells me I need to activate HBO GO and gives me an activation code. I already have an active HBO GO account on my computer but I went ahead and followed the steps I was told. Once I finished the steps, my computer said "SUCCESS.... you may now start streaming HBO GO on your Apple TV". Yeah. Not. I went back to HBO GO on my Apple TV and the same thing happened again, I was prompted to activate. Now I have done literally everything I can think of and I have been doing this for four hours, I have read blogs, apple community, Apple TV help, HBO GO help, you name it and nothing. I have also done the following:

 

I made sure my Apple TV and HBO GO are on the same network...Check

I logged out of HBO GO and logged back in...Nothing

I restarted both my computer and my Apple TV...Nothing.

I restored my Apple TV to it's factory settings...Nothing

I restored my Apple TV to it's factory settings AND went through the activation process again...Nothing

 

My cable provider is AT&T UVerse and is compatible and offers HBO GO on Apple TV. So what the heck?????

 

Can somebody PLEASE help?? All I want to do is start watching Empire Boardwalk from the beginning and its not on Netflix yet and I can't get back to season one on my cable. Additionally my Airplay playback is really slow if I try to watch it on my computer through Airplay!

 

Trust me...I've tried it all.

.

MacBook Air (13-inch Mid 2012), OS X Mavericks (10.9.5)

Posted on Oct 12, 2014 4:04 PM

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Q: HBO GO won't activate on Apple TV but it's activated on my MacBook Air

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  • by norm123,

    norm123 norm123 Oct 14, 2014 9:55 AM in response to red_kls
    Community Specialists
    Oct 14, 2014 9:55 AM in response to red_kls

    Hello red_kls,

     

    You have done a lot of troubleshooting that I would have provided you and I do not like passing people off but because you are still having issues, then you may want to contact HBO for additional support. 

     

    Contact Apple TV content providers

    http://support.apple.com/kb/ht4799

     

    Regards,

    -Norm G. 

  • by wendy321,

    wendy321 wendy321 Oct 21, 2014 12:00 PM in response to red_kls
    Level 1 (0 points)
    Oct 21, 2014 12:00 PM in response to red_kls

    If you find an answer to this please reply to this forum with the fix, we're having the exact same issue with my Apple TV and ATT Uverse, it's maddening!

     

    Thank you,

    Wendy

  • by red_kls,

    red_kls red_kls Oct 21, 2014 3:22 PM in response to norm123
    Level 1 (0 points)
    Oct 21, 2014 3:22 PM in response to norm123

    Hi Norm,

     

    Thank you for your response, yes I did contact HBO directly. I emailed them the same day as my post on here. No response! And still not working. Very frustrating.

     

    Best,

    Kelley

  • by red_kls,

    red_kls red_kls Oct 21, 2014 3:25 PM in response to wendy321
    Level 1 (0 points)
    Oct 21, 2014 3:25 PM in response to wendy321

    Hi Wendy,

     

    Thank you for your response. See my above reply to Norm. It's infuriating. Very frustrating. You'd think Apple would have some of technical support employee's perusing these blogs trying to help, even if it is an HBO issue. And in the case that it is (most likely) an HBO issue they should tell HBO, as a business partner to Apple, to get it together!

     

    Best,

    Kelley

  • by majorgates,

    majorgates majorgates Oct 28, 2014 7:46 AM in response to red_kls
    Level 1 (0 points)
    Oct 28, 2014 7:46 AM in response to red_kls

    Hi Kelley,

    Did you ever get a resolution to this? I had the same problem last night with Verizon Fios and tried the same steps. Can't get it figured out. I just keep getting different activation codes over and over again. Can't find an answer online. Frustrating...


    Thanks,
    Matt

  • by red_kls,

    red_kls red_kls Oct 29, 2014 9:56 PM in response to majorgates
    Level 1 (0 points)
    Oct 29, 2014 9:56 PM in response to majorgates

    Unfortunately Matt, no resolution and still no reply from HBO!

     

     

    Arrgggg.

  • by prinaynay,

    prinaynay prinaynay Oct 31, 2014 9:48 PM in response to red_kls
    Level 1 (5 points)
    Oct 31, 2014 9:48 PM in response to red_kls

    How did you sign out of HBO GO on the Apple TV?, I can't seem to find the log out option anywhere! I'm having the same problem and I've done everything you've done but haven't figured out how to log out of HBO GO and sign back in and see if it works that way for myself. Ugh never been so frustrated with Apple TV than now lol.

  • by prinaynay,Helpful

    prinaynay prinaynay Oct 31, 2014 10:11 PM in response to prinaynay
    Level 1 (5 points)
    Oct 31, 2014 10:11 PM in response to prinaynay

    I think I may have found a solution for you guys! It helped me just now and I was having the same exact problem, and I know how frustrating it was.Screen Shot 2014-11-01 at 1.00.23 AM.png

    Follow the steps exactly, you HAVE to go to the settings tab when you launch HBO GO, click on 'Activate Your Device' and your code will pop up. Do not exit from that screen, stay on it. Go on your computer and go to hbogo.com/activate. Select Apple TV , then your TV provider, then type in the code from the screen of your Apple TV (Still staying on that screen), and then click 'Activate' and you should see the 'Success' message pop up on your computer screen and just wait a moment and the 'Success' message should pop up on your tv screen as well, that's when you know it has worked and you can start watching content on your Apple TV! (: If the 'Success' message doesn't pop up on your TV screen, idk what the problem could be but this fixed my problem that was the exact same problem as you guys. Hope this helps!

    P.S. I know I was being repetitive from the image I put up but just thought maybe if I typed it the way I did it, it will help lol. Good luck!

  • by red_kls,

    red_kls red_kls Nov 5, 2014 12:03 AM in response to prinaynay
    Level 1 (0 points)
    Nov 5, 2014 12:03 AM in response to prinaynay

    Hello Prinaynay,

     

    Sadly, thats the very first thing I did and it did not work. I got the "SUCCESS" on my laptop but it did not simultaneously give me the same "SUCCESS" on my TV. Glad it worked for you though. And.... I still can't figure it out so I'm S.O.L.

     

    Best.

  • by mapheiman,

    mapheiman mapheiman Nov 19, 2014 8:04 PM in response to red_kls
    Level 1 (0 points)
    Nov 19, 2014 8:04 PM in response to red_kls

    I too had all the log in problems posted above re. Apple TV and HBO Go--what held me up and I eventually figured out is that you have to wait a minute or two before the "Success" message appears on your TV after successfully logging on through your desk/lap/ipad device and getting the "Success" message there first.  If you do not wait for the TV message you end up getting a different activation code on Apple TV each time you try to view HBO. Hope this helps.

  • by sbApplehelp,

    sbApplehelp sbApplehelp Dec 30, 2014 8:28 PM in response to red_kls
    Level 1 (0 points)
    Dec 30, 2014 8:28 PM in response to red_kls

    I performed the activation steps numerous times and finally found this to work:

    1. Go into the Apple TV menu

    2. Settings

    3. General

    4. Software Updates

    5. Update Software (even if "Update Automatically" is selected "on")

    6. In Settings, General, Restart Apple TV

     

    After running the update:

    1. Go back to the Apple TV menu

    2. Go to HBO Go

    3. Settings

    4. Activate Device

     

    This time a window came up that showed my Apple TV device and allowed me to input the activation code. All is well and works great!  Hope this helps.

  • by radermkj,

    radermkj radermkj Jan 3, 2015 10:30 AM in response to prinaynay
    Level 1 (0 points)
    Jan 3, 2015 10:30 AM in response to prinaynay

    I Was having problems as well. I kept entering codes with no success. Patience as you suggest is the key! I waited and it finally worked. Thanks for the tip!

  • by btbell89,

    btbell89 btbell89 Jan 25, 2015 3:55 PM in response to red_kls
    Level 1 (0 points)
    Jan 25, 2015 3:55 PM in response to red_kls

    pair your laptop or ipad to your apple tv when you activate hbo go. im not a hundred percent sure if that is what made it work, but as soon as i paired to the appletv and activated hbo go it worked so that is my guess. hopefully this helps

  • by debjmir,

    debjmir debjmir Jan 31, 2015 10:21 AM in response to red_kls
    Level 1 (0 points)
    Jan 31, 2015 10:21 AM in response to red_kls

    I was having trouble with this too! I went the way PRINAYNAY said too and it finally did work! Thanks so much!

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