HBO GO won't activate on Apple TV but it's activated on my MacBook Air

I've tried it all too, and it hasn't worked for months. I've walked through all the steps listed by everyone here, over and over again. Was on the phone with Apple for almost an hour, updating and resetting my Apple TV. Called Comcast, they checked everything on their end as well. Last stop has been HBO... BEYOND frustrating and disappointing! I've been emailing them for months now, and when I finally got a response, it just said that they are aware of the issue and are investigating it to find a solution... that was 3 months ago! HBO Go works on all my other devices, so I use Airplay, but I noticed you said your playback on Airplay is slow. Our Apple TV is hardwired with the Ethernet cable for our internet connection, I think that helps with the Airplay.

I'm sorry I don't have a solution, I just wanted you to know you are not alone. I have tried it ALL and tried all the solutions listed on here so many times, and its just so incredibly frustrating!

I hope HBO fixes it. And if they every reply to me to help fix this issue, I will post on here.

Good luck!

I did exactly this, and still no activation.

I wait for more than 5 minutes, and no "success" message on the TV screen, only the activating code.

I'm using tvOS 11 public beta, is that a problem?

Can anyone help me?

regards,

Carlos

Hello red_kls,

You have done a lot of troubleshooting that I would have provided you and I do not like passing people off but because you are still having issues, then you may want to contact HBO for additional support.

Contact Apple TV content providers

http://support.apple.com/kb/ht4799

Regards,

-Norm G.

If you find an answer to this please reply to this forum with the fix, we're having the exact same issue with my Apple TV and ATT Uverse, it's maddening!

Thank you,

Wendy

Hi Kelley,

Did you ever get a resolution to this? I had the same problem last night with Verizon Fios and tried the same steps. Can't get it figured out. I just keep getting different activation codes over and over again. Can't find an answer online. Frustrating...

Thanks,
Matt

How did you sign out of HBO GO on the Apple TV?, I can't seem to find the log out option anywhere! I'm having the same problem and I've done everything you've done but haven't figured out how to log out of HBO GO and sign back in and see if it works that way for myself. Ugh never been so frustrated with Apple TV than now lol.

I think I may have found a solution for you guys! It helped me just now and I was having the same exact problem, and I know how frustrating it was.

Follow the steps exactly, you HAVE to go to the settings tab when you launch HBO GO, click on 'Activate Your Device' and your code will pop up. Do not exit from that screen, stay on it. Go on your computer and go to hbogo.com/activate. Select Apple TV , then your TV provider, then type in the code from the screen of your Apple TV (Still staying on that screen), and then click 'Activate' and you should see the 'Success' message pop up on your computer screen and just wait a moment and the 'Success' message should pop up on your tv screen as well, that's when you know it has worked and you can start watching content on your Apple TV! (: If the 'Success' message doesn't pop up on your TV screen, idk what the problem could be but this fixed my problem that was the exact same problem as you guys. Hope this helps!

P.S. I know I was being repetitive from the image I put up but just thought maybe if I typed it the way I did it, it will help lol. Good luck!

I too had all the log in problems posted above re. Apple TV and HBO Go--what held me up and I eventually figured out is that you have to wait a minute or two before the "Success" message appears on your TV after successfully logging on through your desk/lap/ipad device and getting the "Success" message there first. If you do not wait for the TV message you end up getting a different activation code on Apple TV each time you try to view HBO. Hope this helps.

I performed the activation steps numerous times and finally found this to work:

1. Go into the Apple TV menu

2. Settings

3. General

4. Software Updates

5. Update Software (even if "Update Automatically" is selected "on")

6. In Settings, General, Restart Apple TV

After running the update:

1. Go back to the Apple TV menu

2. Go to HBO Go

3. Settings

4. Activate Device

This time a window came up that showed my Apple TV device and allowed me to input the activation code. All is well and works great! Hope this helps.

I Was having problems as well. I kept entering codes with no success. Patience as you suggest is the key! I waited and it finally worked. Thanks for the tip!

pair your laptop or ipad to your apple tv when you activate hbo go. im not a hundred percent sure if that is what made it work, but as soon as i paired to the appletv and activated hbo go it worked so that is my guess. hopefully this helps