Unable to Verify Identity after iOS 8.0.2 Upgrade

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Level 1

8 points

Unable to Verify Identity after iOS 8.0.2 Upgrade

I'm currently out of the country traveling for the next month and I just upgraded my iPhone 5 from iOS 7.1.2 to 8.0.2. I have two-step verification enabled on my Apple ID and I am unable to "Verify Identity" because when I select my iPhone, I don't receive the four-digit verification code on my iPhone 5. I'm also unable to verify with my phone number because I am out of the country. Thirdly, I didn't bring my Recovery Key with me and I did not bring any other iOS devices with me on this trip. Is there any way I can access my iPhone 5 before I return home next month and enter my Recovery Key?

iPhone 5, iOS 8

Posted on Oct 13, 2014 9:30 AM

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Answer 1

Oct 13, 2014 9:33 AM in response to CireT

Hi CireT,

See if this will work for you:

What if I lose my Recovery Key?

If you lose your Recovery Key, you can replace it any time:

Go to My Apple ID.
Select Manage your Apple ID and sign in with your password and trusted device.
Select Password and Security.
Under Recovery Key, select Replace Lost Key.

When you create a new key, your old Recovery Key is no longer usable.

Here is the entire Support Article on 2-Step. It may have some other suggestions that you can use:

http://support.apple.com/kb/ht5570

Best of luck,

GB

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Answer 2

CireT Author

Level 1

8 points

Oct 13, 2014 10:02 AM in response to gail from maine

GB,

Thank you for replying. I only have one trusted device (my iPhone 5) associated with my Apple ID, so I am unable to sign in on my trusted device because it is on the "Verify Identity" screen. When I click "Manage your Apple ID" and sign in with my password, I need to "Verify your identity" and am unable to do so because my iPhone 5 doesn't receive the verification code because it is on the "Verify Identity" screen and I am out of the country, so I am unable to receive a text to my phone number (even if I were in the country, I believe my iPhone 5 wouldn't receive the text message because it is on the "Verify Identity" screen).

Clicking "Unable to receive messages on any of your devices?" prompts me for my Recovery Key which I do not have with me.

CireT

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