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How do I remove an old xxx@icloud.com alias from my Apple ID when there is no Delete button? Further, I can create new alias and delete them again because new alias come with a Delete button, but how can I remove the old alias? Any suggestions?
iMac, iOS 8
I have the same problem.
I have had a change of name (through divorce) and I cannot get rid of the ALIAS email address which contains that married name.
Other ALIAS emails offer the option of DELETE (X) but not this one which has a (?) instead. When you click it it says it is an ALIAS email of my APPLE.ID. But nowhere to remove or edit it in any way.
Please help.
Thank you
Any alias to an iCloud email account must be added or removed online from iCloud.com:
Thanks Old Toad, but I try to remove the alias online from iCloud - from the screen dump you send show. I can add new alias and remove them as well. Maybe I got it all wrong?
The problem is, my primary email address is 100% correct, but where it say "Email address" on your screen dump, I have an faulty email address which cannot be removed? The faulty email address come from a person who try to log into and create a new Apple ID on my iPad 6 months ago. The person did not have access to my password but my Apple ID (my email address) was of course available in the iPad. I cannot understand how someone can add himself as "alias" in my Apple ID without access to my password? But this is how his email ended up on my Apple ID and I cannot remove it...
Contact Apple for assistance by going to https://expresslane.apple.com, then click See All Products & Services>More Products & Services>Apple ID>Other Apple ID Topics>The topic is not listed. See if they can explain what's going on and remove it for you. (The call should be free but you will need to provide your serial number, which you will find in Setting>General>About.)
Thanks randers4 for your suggestion, but I already spoke to Apple Support, plus my authorized Apple dealer in Sweden. Both Apple Support and my dealer are surprised to see the faulty email in my Apple ID, but they cannot remove it (they have got my Apple ID and Password to log into my account). Anyhow, because they are not able to remove it, one of them recommended me to create a new 2'nd Apple ID. But when I asked what will happened with all updates, subscriptions, apps, programs, music, movies, etc. related to the Apple ID in question, then the conversation stopped. I turn to this forum to see if someone else can help me?
As you may know, purchased media, and any app updates, are permanently tied to the ID used to purchase them so creating a second ID won't prevent you from continuing to use your original ID for app updates.
As far as I know, you cannot remove an @icloud.com address from an iCloud ID, you can only remove an @icloud.com alias address. Besides, if Apple said they couldn't do it, I doubt anyone can. You could always call Apple back and try to escalate it to a senior advisor. Otherwise I'm not sure what to suggest.
Again thanks for answer. Yes, the faulty email that cannot be removed from my Apple ID is a @icloud.com address, and yes I believe you are right about the calling Apple back.
I do not believe the person who managed to put the faulty email in my Apple ID can access my ID today (I change password 2 times since), it is just the unpleasant feeling of seeing another persons email in my account. The person in question was once my colleague, but he work for a competitor today and I use my Apple ID for my business so seeing his email in my Apple ID not a pleasant feeling...
Once again, thanks for your response!
You're welcome. Good luck!
Hi
I have the same problem!!! can you please tell me if the problem is already resolved?
Same issue. Did you ever find a resolution? I spent nearly 2 hours on the phone with Apple. The techs were dumbfounded. It seems as though this is a HUGE glitch/flaw in their design.
I have the same problem!!! can someone help?
I am having the same problem. I send messages in iMessage and my contacts are seeing ******@icloud.com for my name and not my phone number. I don't even use that email account and most people don't know who it is cause it does not have my name in the email. The only way for me to get rid of it seem to be disabling iMessage. PLEASE HELP!!!!!!
aj1005 - I think you can change this.
In Messages, go to Preferences>Accounts
Select your iCloud account
On the right, you'll set the settings tab.
At the bottom of the page, you can select the ID that new messages are created from.
Hope this helps.
Personally, I would like to be able to get rid of the @mac and @icloud IDs altogether, but I can see why Apple keeps them around - I just recently had some old college friend look me up using the way old @mac ID.
Good luck!
I have the same problem
Oh I have exactly same problem...
I once had my sister-in-law borrow account to test Appstore (don't know why she failed first registration).
Unaware that she by accident create her name alias email *********@icloud.com & ********@me.com associated with MY icloud (I manage to replace back my h****g@gmail.com as main apple ID).
Now I cannot remove her @icloud & @me - listed as alias but don't have remove function, and my email sending from iPhone pops only @icloud.com/ @me.com as mailing address only.
This is toooo annoying & frustrated.
Some-one please HELP!!!
Big Thank you.
You cannot remove aliases that end in @icloud.com, @me.com, or @mac.com. These aliases are internal to your account and cannot be removed. The only way to be rid of these aliases is to completely delete the Apple ID account. It may be annoying but this is how the coding works within these types of aliases. If there is not a delete or remove button next to the aliases, they cannot be removed from the account.
How do I remove an alias from my Apple ID?
