How do I remove an old xxx@icloud.com alias from my Apple ID when there is no Delete button? Further, I can create new alias and delete them again because new alias come with a Delete button, but how can I remove the old alias? Any suggestions?
iMac, iOS 8
Your iCloud account has two related addresses: the Apple ID which is a non-Apple address and is the login; and the @icloud.com address which you created when you opened the account. (A minority of accounts have both addresses the same, but I'm assuming yours is not one of them.)
Are you saying that email B is the @icloud.com address and email A is the Apple ID? Though you can log in with this it uses the same password as is applicable to the Apple ID. If you have changed the Apple ID password without first signing out of iCloud you will need to sign out of that before you can sign in with the new password. To do this you may have to use the old password, though changed made a year or so back should mean the new password will work.
If you are unable to do this you will need to contact Support. Go to https://getsupport.apple.com . Click' See all products and services', then 'More', then 'iCloud', then 'Account and Setup', then 'Troubleshooting iCloud account issues'. Then click 'No thanks. Continue' to be offered contact methods.
Hello,
How do I remove an @icloud.com alias address ?
My Apple ID its a @gmail.com account and then I have an @icloud.com alias.
I was reading this article , hope so it could give some results : iCloud: Create or change email aliases
The page I indicated was in the Mail preferences. However since these addresses are listed as 'reachable at' and have query marks next to them this indicates that they are the main address (I wish Apple wouldn't label them as 'aliases' because it just causes confusion). You can't delete these or change these yourself. As I said, contact Apple Support, explain the situation, and ask if they can help.
Are you sure it's an alias address? You can't remove your main @icloud.com address.
Yes rangers. I find the alias at > iCloud.com > Mail > Settings (low left corner) > Account. I can see iCloud/iCloud IMAP and "Add new alias" to the left, and my account information to the right. It is here things start to go wrong. My name is displayed correct, but below is the old email address which cannot be removed. I can add new alias and delete them again, but I cannot delete the old email address. Don't know why?
Any alias to an iCloud email account must be added or removed online from iCloud.com:
Thanks Old Toad, but I try to remove the alias online from iCloud - from the screen dump you send show. I can add new alias and remove them as well. Maybe I got it all wrong?
The problem is, my primary email address is 100% correct, but where it say "Email address" on your screen dump, I have an faulty email address which cannot be removed? The faulty email address come from a person who try to log into and create a new Apple ID on my iPad 6 months ago. The person did not have access to my password but my Apple ID (my email address) was of course available in the iPad. I cannot understand how someone can add himself as "alias" in my Apple ID without access to my password? But this is how his email ended up on my Apple ID and I cannot remove it...
Contact Apple for assistance by going to https://expresslane.apple.com, then click See All Products & Services>More Products & Services>Apple ID>Other Apple ID Topics>The topic is not listed. See if they can explain what's going on and remove it for you. (The call should be free but you will need to provide your serial number, which you will find in Setting>General>About.)
Thanks randers4 for your suggestion, but I already spoke to Apple Support, plus my authorized Apple dealer in Sweden. Both Apple Support and my dealer are surprised to see the faulty email in my Apple ID, but they cannot remove it (they have got my Apple ID and Password to log into my account). Anyhow, because they are not able to remove it, one of them recommended me to create a new 2'nd Apple ID. But when I asked what will happened with all updates, subscriptions, apps, programs, music, movies, etc. related to the Apple ID in question, then the conversation stopped. I turn to this forum to see if someone else can help me?
As you may know, purchased media, and any app updates, are permanently tied to the ID used to purchase them so creating a second ID won't prevent you from continuing to use your original ID for app updates.
As far as I know, you cannot remove an @icloud.com address from an iCloud ID, you can only remove an @icloud.com alias address. Besides, if Apple said they couldn't do it, I doubt anyone can. You could always call Apple back and try to escalate it to a senior advisor. Otherwise I'm not sure what to suggest.
Again thanks for answer. Yes, the faulty email that cannot be removed from my Apple ID is a @icloud.com address, and yes I believe you are right about the calling Apple back.
I do not believe the person who managed to put the faulty email in my Apple ID can access my ID today (I change password 2 times since), it is just the unpleasant feeling of seeing another persons email in my account. The person in question was once my colleague, but he work for a competitor today and I use my Apple ID for my business so seeing his email in my Apple ID not a pleasant feeling...
Once again, thanks for your response!
You're welcome. Good luck!
Hi
I have the same problem!!! can you please tell me if the problem is already resolved?
Same issue. Did you ever find a resolution? I spent nearly 2 hours on the phone with Apple. The techs were dumbfounded. It seems as though this is a HUGE glitch/flaw in their design.
How do I remove an alias from my Apple ID?
